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Latest incident metric from list

Hi, I'm querying the incident metric table , to get the assignment groups (not part of an exception list) of an incident.How can I get only the latest one (see yellow marked) for each incident from that list ? (a kind of max start date)  

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naddiel by Kilo Contributor
  • 226 Views
  • 1 replies
  • 0 helpfuls

Knowledge Error messages

Hi  Has anyone come across an issue with Knowledge and post a question? It has been identified that when clicking on the Post a question we now receive 5 error alerts  Has anyone come across this and ways to resolve? Cheers  

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Karl F-V by Tera Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

Filtering a specific group using Reference Qualifier

Good Day, I want to add another condition to a reference qualifier in which there is an existing condition u_boolean_1=true. I am attempting to filter to a specific requested group with a type=Unit in the Service Portal. Here is the script that I was...

Morin25 by Tera Contributor
  • 223 Views
  • 1 replies
  • 0 helpfuls

Work notes access to the only particular groups

Hello Team, We would like to provide work notes access to only particular groups. Ex :"IT Service Desk' should have access to add works notes to the other groups tickets which are only assgined to a  "IAM Team" and "VM Team" assignment group, other t...

B Ashok by Tera Guru
  • 287 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to query approval status from multi row variable set

Hello all, Please read my requirement below and advise on how to get it done.Thanks In advance for reading my post till the end, appreciate your time. I created a list collector referenced to u_cmdb_ci_ad_group table and a multi row variable set (act...

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vahini by Giga Guru
  • 733 Views
  • 6 replies
  • 2 helpfuls

Audit trail on group membership change

Hi,I know how to do a History / List on a record, but was wondering where/how to view who or what changed (added) a user to a group.   Do I do this on the user record or the group record?I remember being able to tell when someone was removed by looki...

VL10 by Tera Expert
  • 1189 Views
  • 4 replies
  • 0 helpfuls

Resolved! Configure email connections with TLS/SSL

Hi @Maik Skoddow  I have a requirement.  As a System Administrator, I need to configure TLS/SSL for email connections to increase email security on the platform. Kindly help. Regards Suman P.

Error in Getting Access token

Hello All, I am trying to get a access token using Application registry but following error is thrown. Any help is appreciated.Step 1:1. Created OAuth Application Registry using the option "Connect to a third party OAuth provider" .2. Filled in follo...

kuttti by Kilo Guru
  • 5666 Views
  • 3 replies
  • 0 helpfuls