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Notification in response to incidents that are Closed

Hi all We occasionally experience issues with our clients sending us emails to ask for their CLOSED incidents to be re-opened or chasing us for updates in relation to those closed incidents. Currently, because the incidents is set to Closed they will...

David368 by Kilo Contributor
  • 2006 Views
  • 3 replies
  • 1 helpfuls

Resolved! Arrange variables in a container in Service catalog

Hi All,   We have a requirement to create a catalog item with variables arranged in a manner explained below Let us say we have variables a, b, c, d, e, f and g and all these variables should be in a collapsible container. We need to have variables a...

Triggering a system message to show on a pop-up in UI Action

Hello ServiceNow Devs,I'm trying to get a message into Workspace Client script of UI Action as in the screen shot below to show in a pop-up in SOW but I'm getting the key instead if the message when I change the language, if I try to trigger again I'...

labandar_3-1735913876306.png labandar_1-1735913702371.png labandar_2-1735913799698.png
labandar by Tera Contributor
  • 766 Views
  • 6 replies
  • 0 helpfuls

Resolved! Metrics not working

Hi All, I have created Metric definition on my incident table for incident state field it is working fine and calculated duration in Metrics(incident related list and metric definition) But in my custom table it is not working i have created same but...

srujana2 by Tera Contributor
  • 1105 Views
  • 2 replies
  • 1 helpfuls

Ui action in knowledge article

Hi Team, Can anyone help meI have created custom ui action on knowledge table. But is getting knowledge record not found.iam trying to redirect to workspace.function CopyKnowWorkspace() {    var number = g_form.getValue('number');    var instance = "...

Data load without impacting system performance

Hi Team,I have a requirement to load huge data (more than 5 lakhs)I can load it using Integration or manually via excel, I would like to know what would be the best approach to load without impacting system performance.I know regading switching off '...

rambo1 by Tera Guru
  • 599 Views
  • 5 replies
  • 1 helpfuls