Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing. Is there a step I am missing. ...
Hi ServiceNow Team,I have a requirement to create a report on sysapproval_approver table for only RITM's(sc_req_item) records where I can be able to see the request variable information as well, like if we have one request for "Request for ServiceNow...
Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.What I did:- went to Change => risk conditions- disabled the Insufficient lead time- insert and stay on the Insufficient lead time- o...
Hi All, When i configure the Create Issue action and save my flow, i get this little forbidden error on the bottom right. What could be the issue. It seems specific to this action. Other actions do not prevent saving the flow. Please advise if you ha...
Hi As CI only have 3 Statuses, Non Operational, Operational and Retired, if an Asset is in a the State of In Stock, Sub Cat of Available, what would should be the CI State be, Non Operational or Operational ? In Service Now does the Asset Status au...
Hi People, I want to display the request number under the RITM, when I click on the 'My Requests' from the Header menu. I have cloned the Request widget, but still I couldn't figure it out. Please help.
Hello. New to ServiceNow and so far I really like the tool. Quick question regarding stock rules within inventory management.ServiceNow lets you create stock rules to manage items that fall below a certain threshold by automatically either sending a ...
Hello team,I’d like to share an observation identified during a recent review of requested items in the development environment:When a request is submitted by the snc_internal user, the associated workflow does not attach if the "Requested For" user’...
As per the requirement, we need to add the filter condition in the form. There is a field which has type 'Condition' and it acts as filter condition on the form, by using this filter condition some filtered records will be populated in the related l...
Kindly someone help how to integrate Genesys with ServiceNow.
Hi All, The Requirement is that if user has a role "custom_admin"(this role has been created in a custom app) and the group type is either patch or ops, then this user should be able to add or remove members from the group. to achieve this, i have w...
I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...
I would like to be able to view all the impacted Services by impacted Configuration Items listed in the Affected Services / CIs related list, so that I can understand the true impact of my Change. I want to view all the impacted Services by impacted...
The results of Service offering commitments is stored in table SLA Results [service_sla_result] using Script include SLAResultSummarizer. But when an SLA is breached or completed the records in this table should be updated to increase the count of th...
I have a field "RequestedDate" in a service catalog form. Need to populate it with value equal to current date plus 10 days.Please suggest implementing this with a client script.
