ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Retrieving Record Numbers Instead of sys_ids in ATF

Hello, In ATF, we have two Record Query steps with different conditions for the same table. These two record conditions are called in the Set Field Values step(PFA). When I call these two records, I am getting the sys_ids instead of the record number...

Khalid9030 by Tera Contributor
  • 1194 Views
  • 7 replies
  • 0 helpfuls

ServiceNow Jira Spoke

We are using Jira spoke to Integrate with Jira. We are not getting any way to update reference field at Jira side for example Assignee, Reporter. Please help us to handle this issue.

ServiceNow Incident Integration with Salesforce Case

Hi All, We have requirement where we are integrating ServiceNow Incident with Salesforce Case. This will be uni-directional integration where we will be sending information from ServiceNow to Salesforce. Integration will be through Salesforce Spoke. ...

RachitC by Tera Contributor
  • 639 Views
  • 3 replies
  • 0 helpfuls

Issues with Bidirectional Integration Using JIRA Spoke

Hi Experts,I am currently working on configuring bidirectional integration using the JIRA spoke and have encountered the following issues:I am unable to use the "Update Issue" action in JIRA Spoke, as the additional fields are grayed out.Whenever I u...

Records are not getting deleted via bg script/fix script

        var grUserUsage = new GlideRecord('ua_app_usage');        grUserUsage.addEncodedQuery("app_nameINGRC: Risk Management,GRC: Profiles,GRC: Policy and Compliance Management,GRC: Advanced Audit,GRC: Advanced Core,GRC: Advanced Risk,GRC: Audit Man...

aagman4 by Tera Contributor
  • 360 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding incident numbers into JSON object

Hello friends, I have a requirement. I want to add incident numbers arise from a query into JSON objects. It may be 10 or 15 0r 20 incidents retrieved from query. Eg.var gr = new GlideRecord('incident');gr.addQuery('category','software');gr.query();w...

Asmita7 by Tera Expert
  • 1548 Views
  • 8 replies
  • 5 helpfuls

Resolved! Need certificate issue date before certificate expiry date

I want certificate issue and certificate expiry date on a table with condition that certification expiry date must be after certification issue date and need this condition on Submit. I want to show certificate expiry date only if certificate issue d...

tusharbhati by Tera Contributor
  • 631 Views
  • 1 replies
  • 2 helpfuls

Resolved! How can I use two reference qualifiers in catalog variable?

We are creating a catalog item where lookup select boxes are dependent on one another to choose a room at a facility.  Campus > Building > Floor > Room We have reference qualifiers and variable attributes setup so that only buildings for the correct ...

find_real_file.png
Casey23 by Tera Guru
  • 2370 Views
  • 15 replies
  • 5 helpfuls

How to make asterik symbol should be visible for OOTB attachment

Hi Team,I have a requirement that OOTB field attachment should display *asteric symbol until the attachment is added. I have onload client script to display the * symbol. But when you click on the submit button it is getting removed. Kindly help me t...

Arun91 by Tera Contributor
  • 402 Views
  • 4 replies
  • 0 helpfuls