Hi Community, I want to use ITSM module for employee onboarding and offboarding as we are not supporting HRSD module for our customer. I know we can use order guide in this case. But employee onboarding and offboarding is happening in successfactors ...
Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...
In our ServiceNow instance, users with the ITIL role are unable to access or view the Problem Management application. However, admins can access it without any issues.Here are the steps we've checked so far:Verified that users have the ITIL role assi...
Hello Team,I am trying to Import all the Published Knowledge Articles from Source Instance to Target Instance through XML.I am able to see all the Articles are imported successfully including the Attachments, But the issue is in Article Body the Imag...
There is a use case table with a field called 'mandate variables,' where backend variable names are added. This use case table is associated with the current catalog item. I have written a script to retrieve the variable names from the 'mandate varia...
Hi,We have modified OOB UI macro" optional_attachment_encrypt" to set default value is "none". it is working fine in normal UI, But not in CSM workspace. any idea or help?Thanks in advance
Currently while submitting the service catalog request using OOB API, When I am passing the sys_id in Reference type of variable the value is taking in the requst as expected.But if we pass the display value reference field is taking as empty, is the...
Hi,we have created encrypted field configuration on case table. Now we have one dropdown on attachment popup when we click on attachment icon as belowthere are 2 dropdowns values in it1)sn_employee.lega_name_for_employee_profile2)NoneBy default dropd...
the task number is empty in the resolution survey report and other surveys. This is after the survey is taken.
Some users want to land on the last viewed dashboard when they enter worker-UI (current functionality), some agents want to land on the CSM workspace homepage.Is there a way to setup for users to select the desired behavior. OR any ideas?Thanks in ad...
Good afternoon.I have an Incident ticket, where the Assignment group is not getting changed to any other groups, when Application is Blackline. What is the reason behind this?Assignment groups are coming, but when saved, it is going back to the same ...
Scenario:- A Change Request is created on Tuesday, April 08, 2025 at 9:00 AM.- According to our change window schedule this change request is valid since it was created (Tuesday before 5PM), and the planned start date should be (Wednesday after 5PM)....
Hi, I have an inbound email action to update the incident record, when any user sends a reply to the email chain(the user doesn't have any roles) something is restricting it where the reply email is getting ignored in system. There are 2 write ACLs...
We have ServiceNow ITSM Standard licenses on shared MSP instance and would like to know if we can activate Appointment booking feature and Community Forum on Service Portal. pls guide how to proceed
Hi @Brian Lancaster , I am trying to create a standard change template and i am facing some obstacles here. Kindly help. When looked at manual creation of template, we have short description, justification, blackout plan, risk and impact analysis etc...
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