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Restrict Access to Custom Portal Based on Assignment Group

Hi Everyone, I have created a custom portal in ServiceNow, and I need to restrict access to this portal so that only users who are part of a specific assignment group (Hardware) can access it.The requirement is:Only users who belong to the Hardware a...

How to log/track the time spent on each state in ITSM process?

Hi community, I am looking at an OOTB feature to track/log the time spent on each state in incident, change, or other tables extending from basic task table. As a result, I can analyze where the bottle neck is and improve. Could you help to share you...

major li by Tera Expert
  • 218 Views
  • 1 replies
  • 0 helpfuls

Inbound action failed

Hello All, We have an inbound action configured to copy the email body into the work note, but it has failed for some records. This is especially puzzling since the condition seems to be satisfied. I’d appreciate your help in identifying the reason f...

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SOW workspace contextual sidebar panel icon deactivation

Hello @Everyone,I have been trying to remove the notifications icon from the right contextual sidebar in the SOW workspace.I already tried doing this using UI Builder, but wasn’t successful.Could anyone suggest from where and how this can be removed?

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mdshahvez11 by Tera Contributor
  • 155 Views
  • 1 replies
  • 0 helpfuls

data restrict in list type of variable

In a catalog form i have two variables one is check box other is list collector my requirement is if i select the check box it should populate only few records in listcollector varaible(need to restrict other data) if unchecked it should populate exc...

dixitreddy by Tera Contributor
  • 337 Views
  • 4 replies
  • 0 helpfuls

Incident Update Inbound action query

HiWe are working in a domain separated environment with multiple domains. Most of our users are shared resources, meaning they have multiple user profiles (one per domain) but use the same email address for each profile.Issue:When such a user replies...

InnusMulani by Tera Contributor
  • 275 Views
  • 1 replies
  • 3 helpfuls

Notification Email Scripts

Hi All, I have written a e-mail script to display the incident summary in the notification. Email script:var incident_record = current.sysapproval.getRefRecord(); if(incident_record){    template.print("<table>");    template.print("<tr><td><strong>C...

How to attach sample template without any data

Hello Everyone,       I have one requirement ,like i have one catalog item in that i want attach on sample Excel sheet. How may ways are there please let me know. send me the solution based on ways. Thanks,Manohararuna