Users who are assigned only the problem_manager role are unable to select services in the Problem Form.Although these users can directly access the cmdb_ci_service table and view service records without any issues, the Services field in the Problem F...
Hi everyone,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW withou...
HelloI have these questions that i need help to clarify if it is correct or not. Thanks for your helpWhen creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?A. Manager B. ContributorsC. ...
Hi Community,The user has raised the following concern:Please check where message for BSO approval for CHG0034847<javascript:void(0)> went, and please resend it.For some reason Tomasz doesn't have it in outlook inbox.The approver, Tomasz, has c...
HiI wanted to add more Donut data visualizations in SOW landing page, I added them using SOW configurations - added new elements and when I moved the update set to Test Instance, where the changes does not appear. SO my question is what are the best...
We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those mes...
Hi All, I would like to add the below extra details on EC > my request. please help Add RITM #Requested forApplication and Application nameCreated Date sorry cant post screenshot Thanks in advance.
Why getXMLWait() Is NOT Supported in Workspace & Service Portal (and the Right Way to Handle OnSubmit Validation) IntroductionMany ServiceNow developers rely on getXMLWait() in onSubmit Client Scripts to perform server-side validation before allowing...
Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards
Hi, I’m trying to stop normal users from escalating incidents to P1/P0. Only the Service Desk should be able to do this.Right now, I’m using a client script to remove the High Impact and High Urgency options, but this only works when the form loads, ...
Hi Everyone, In the report outage data is showing as empty, in database view where clause condition did i miss anything , can you someone please suggest me how to fix this issue? Screenshot attached below: @Dr Atul G- LNG Thanks & Regards, A...
January 2026 marks a significant milestone in the world of IT service management. After years of anticipation and development, ITIL Version 5 has officially launched, bringing with it a fresh perspective on how organizations can navigate the complex...
Hi Community, Good day! I am stuck on a requirement. Scenario:I have an Incident table, and I have created a catalog item with the same variables as the incident record. The number variable is a multi-row selector, while the other variables match th...
Hi , I have an archive rule on incident table. How to run the archive rule using the schedule job. Can someone help me on this? Thanks,
Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...
