LISTS are not loading in SOW

Hi, For one of the user , the list are not loading in service operations workspace. I checked the user has canvas_user role.please help me on this. Attaching screenshot 

Need to disable dialog window when trying to cancel a change request in New state

How to do a preview for push notification

Hi, How can I preview a push notification in ServiceNow? For email notifications, there is a Preview button that lets us see how the notification will look before sending it. Is there a similar preview option available for push notifications? Thanks ...

Guided tour launch on kb_knowledge article or record when creating a new one

requirement: need to develop a guided tour on kb_knowledge template or record, but when i creating new kb_knowledge article its url going to different like -kb_knowledge.do?WIZARD:action=follow&sys_action=&sys_id=-1&sys_target=kb_knowledge&sysparm_qu...

how can I add a backup for SR approver

Column width

Not sure if this is the right place to raise this question...How do you adjust the width of a column when looking at all tickets, I can modify the column by using 'Personalize List Columns' and add/remove etc Would like to be able to drag the width o...

ServiceNow Approval Issue

Dear All,One of the user in our ServiceNow instance is facing issue in approving the requests from his/her end.She has following roles in her name : Also-- User is trying to approve requests in ServiceNow but she doesn't have the permission to do tha...

How Does the First to Breach Feature Work in Zurich SLA Configuration?

 Hi Everyone,I would like to learn more about the "First to Breach" feature introduced in the SLA Timer Configuration in the Zurich release.Could anyone help me understand:The key benefits of using this featureTypical use cases where it is recommende...

How to enable both Inline Editing (change_request) and Approveal in a single Dashboard List View?

Hi everyone,I’m facing a classic architecture dilemma with a client requirement and would love to get your insights or creative solutions on this.The Requirement: The client wants a single dashboard List View where an approver can do two things simul...

Cannot see record when I tag someone

Hi All, When I try to tag someone in an incident record in classic view, I get the records but it says - "Cannot Access Record" while in some records, it works fine. I want to know how does this functionality work and how can I modify the functionali...

How to suppress duplicate notification on sysapproval_approver table

Hi Team,I need some help with suppressing duplicate notifications.Use case:This applies to a specific set of catalog items.Approval flow:Request Submitted → Manager Approval → Group A Approval → Group B ApprovalThe standard approval notifications are...

After clicking on Take the Survey showing up this -You are not authorised or the record is not valid

User reported that he is not able to fill the survey for the ticket resolution. After clicking on Take the Survey showing up this -You are not authorised or the record is not valid. We tried impersonating that user and we are able to fill the survey....

RCA type Problem task creation should allow only on RCA state in problem using ACL

RCA type Problem task creation should allow only on problem RCA state and that should allow only if the logged in user have the problem manager role using ACL. guide me on this 

Testing

Testing 123