1)Restrict the incident resolution if any incident task is in progressIf user try to resolve the incident system should validate all incident task should be closedIf any incident task is in in progress state restrict the incident to resolvedDisplay E...
Hello Team,I have a Personal Developer Instance (PDI).Issue:- I am logged in as admin.- The Change Request plugin (com.snc.change_request) is installed.- Change Management plugins are installed.- I can access the Change Request table using:https://de...
Hi everyone,I'm performing an assessment of an Incident/Problem Management implementation and I'm trying to understand the impact of a customized Problem state model compared to the standard ServiceNow state model.Current SituationReviewing the OOTB ...
Hi All,I'm working on a requirement where Normal Change Requests need to be automatically reverted from Assess to New if they miss the CAB submission deadline.To achieve this, I created a scheduled job that runs every Saturday. It identifies eligible...
Good afternoon,We have recently moved from JIRA Server to JIRA Cloud and I'm rebuilding our old integration to work with the JIRA Cloud setup.I followed all the instructions to the letter and succeeded in getting my OAuth token from JIRA. So far so g...
We would like to understand how to retrieve transaction-level details for Integration Hub license consumption in ServiceNow. Specifically, we need a report that shows:The total number of API requests made.The number of Integration Hub transactions/to...
Hi Team,Good day!I am seeking assistance with configuring the Log Export Service. Currently, when I select the service, I am not receiving any details or results.Could you please help me understand if there are any prerequisites, configurations, or p...
Hello, Can we build in ServiceNow a separate conflict detection engine? For example:Let's say I have four change requests - CR1, CR2, CR3, CR4.CR1 and CR2 are created from custom model 1, CR3 and CR4 are created from custom model 2.All changes are re...
Hello All I have been asked to modify the OOB email compose template, so that it should automatically pick the email of the Assigned to in the HRC ticket and populate to From field (which originally contains the instance email address) I activated t...
Hi All, I had a requirement where I have to show the 'email ID' instead of names when we try to tag someone in the comments/worknotes. Added this code in the calculated script in sys_user.name:if (gs.getSession().isInteractive()) { if (gs.action.g...
Does "On-Call: Escalations by Email" populate the Assignee field with a user?
Hi Team,Evaluate and implement ServiceNow capabilities to automatically audit tickets and measure ticket quality, SLA adherence, and documentation compliance, reducing manual review efforts and improving overall service management governance.Today, t...
I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018')...
Search functionality not working in Employee center for end users,but working for meas i am a admin, but while checking with imporsenationg with users profile getting the below error.
Changing category on published article creates new version but old version stays active under old categoryQuestions:1. Is this expected behavior when changing category on a versioned published article, or did the supersede fail to complete?2. Why are...
