How to add a new section in BCM Workspace under BIA analysis ?
Good afternoon.!How to add a new section in BCM Workspace here? I am struggling to find the table for it. Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Forum Posts
Prevent user to reject approval from SOW
Hello All, There is a requirement to prevent user to reject approval from related list without putting the comment of rejection in native ui and SOW both.So in native ui i created oncelledit client script to add one popup to put comment when someone ...
How to Set Up Multiple RITM Approvals (No Cancellation on Rejection) using FLOW Designer
Hi everyone, I need help with the flow design I’m creating for our catalog form. We have a requirement that involves multiple group approvals. If approved, it will create an SCTASK assigned to a fulfiller group. If rejected, it will not cancel the RI...
Survey question mandatory on condition
if survey question is 'are you satisfied or not satisfied' and if use select Not Satisfied - then "Give additional info" question comes which is mandatory I want to show this question even if satisfied but in this case, it should be non mandatory. I...
M2M Slushbucket (sys_m2m_template) not loading left side records for KB articles
I am working on a custom UI Action to add Knowledge Articles to a Change Request using an M2M table (task_rel_kb). in service operations workspace. I am attaching screenshots for reference, on the change request table for the related knowledge relate...
Resolved! 📘 Show Info Message When SLA Is Outside Business Hours
In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...
Can we pass incident form value to sys popup on the caller field
Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...
Post Script Secret Key Decryption
Hello all, I can manually decrypt the encryptedSecret property from an API endpoint with Postman using the Post-request Script. How can I do this with ServiceNow? var jsonData = JSON.parse(responseBody); var newencryptedSecret = jsonData.encryptedSe...
Resolved! Show Inactive Announcments for last 12 months in Service Portal Widget
I have a client that is wanting to have a separate widget underneath the OOTB Announcements widget, to show all historical inactive announcements that have been published for a specific portal. I have taken a clone of the OOTB Announcements Widget, u...
Resolved! The entity name must immediately follow the '&' in the entity reference" when we use "&&
We got a UI macro from online to invoke outlook from ServiceNow . We added the UI macro near the the requested for of the incident form . The script will add the requested for in the to address of the new Email and incident number and short descripti...
A single reference field that displays records from two different tables
Hello Everyone, in ServiceNow, is it possible to create a single reference field that displays records from two different tables? I want one reference field that shows both departments and groups as selectable options. Is there any supported way to ...
import calender from external file into SN
Hi community,We are currently setting up SLA definitions and adding service business hours including public holidays.I wondering if there is a possibility to import such official calendar details into servicenow by using external data like csv, outlo...
Need help understanding standard change templates vs standard change record producers
I need help understanding standard change templates [std_change_template] VS standard change record producers [std_change_record_producer] 1.What is the difference between the 2 tables and records that they contain? It looks the same to me.2.How are ...
ACL
Hi,I have a parent table with default ACLs (CRUD) grating access for role 'u_test'. There is a child table inheriting from parent table with default ACLs (CRUD) grating access for role 'u_test1'.However, parent table has one extra [parent.*] ACL grat...
Step by step Guidence for Servicenow beginers
Blog: Mastering ServiceNow – Beginner to Advanced Guide (Simple Explanation) Before We Begin — A Note to YouIf you've ever opened ServiceNow and thought “Where do I even start?”, you're not alone.Many people use ServiceNow daily but don’t fully unde...
