Good evening.!We got an issue where a snc_internal user was able to close the ticket, where he was not a part of the ticket's group or anywhere.When I impersonated him on Service Portal and searched the RITM number, it was coming up, and at the top r...
I'm currently working on a UI Policy that should trigger an alert message when the category changes from one value to another. However, it's not functioning as intended. I've attached a screenshot for your reference. It seems to work when I switch a ...
Looking for a way to use the item count to decide an action. We have a group that has a max of 250 people allowed, if there is 250 people in that group already, we want to create a task to put user 251 on a wait list to be reviewed manually. I can us...
Discovered Cases where there is a need to Revert a Normal Change that failed to be executed and the State is Scheduled or even Implement, and the desire is to allow Support to Reset / Revert the Change back to New so it can be Rescheduled and go thru...
i have integrated MS teams with the ServiceNow for the notification , but i am unable to push the notification . below is the error logs, please help on it what is the reason log: For Asynchronous Providers: 'test' do not have any associated Common...
Hi All, I have installed Smart Assessment application where we can trigger the smart assessments from any record. Here we have created a new table called OPS Cases and whenever a case is created on this table, we are triggering smart assessment from ...
We have a report which looks like below:Name | January | February | March | April | May | June | July | August | September | October | November | DecemberTest | | | | | | | ...
Hi All,Requirement :I have a variable which is only visible on RITM and hidden on catalog form , so that variable field on RITM will have 2 options which are yes and NO so based on which 2 tasks should be configured in flow , during the second level...
Hi Team,I need to develop a flow for below requirement :1.when RITM is created , a catalog task should be created and assigned to 'x' group. Once this task is closed , another task should be opened and it goes for approval.2.if approval is rejected ,...
Hello, I’m currently working with modern Workspaces in ServiceNow (built in UI Builder, including Agent Workspace), and I need to create automated tests using the Automated Test Framework (ATF). I know that ATF supports classic UI elements, but I’m n...
Hi All,I have a requirement related to SLA breached notifications in the task_sla table.The OOTB breached notifications are triggered at 25%, 50%, 75%, and 100% SLA percentage, and they send to configured recipients.I have created a new notification ...
In the latest ServiceNow version, the old "Reports" module is now under Data Visualizations. However, when I open a visualization, I can’t seem to find the equivalent of the old "Run" button to execute or refresh the report. Has this button been rena...
Hi Community,The checkbox stockroom on the location table does that create a record on the stockroom table. If yes it would be helpful to know where the config for that is if no has servicenow stopped that?
Hi Everyone, Are Change management workflows removed in PDI? I had the workflows in my PDI. But I had to reset and wipe instance for another activity and in the reset instance, I am not seeing the change workflows. I installed all change management p...
Hi please help me in understanding why on attaching flow to my catalog item I am facing issues in domains. By raising request from child domain 'A' through catalog item the request is getting generated in parent domain that is top/default due to whic...
