Resolved! Update Service field on Incident form
Hi, Can anyone please tell me how to Update the Service field on the Incident table to only allow selections of Application Services. Regards, Sarabjeet
Forum Posts
Knowledge Management Advanced plugin - free?
Hi community, could you advise please if Knowledge Management Advanced and Knowledge Management Advanced installer plugins can be installed free of charge (included in the license) for a client with ITSM Pro. The client would like to utilise features...
Question with ATF
Hi All , I had question with ATF. So posting question if someone can help!i used "Click on UI action " test step. The purpose of that ui action is it will open a new form and primary ticket will be the ticket number which was updated in the current ...
Automated Incident Synchronization with User Validation Popup in ServiceNow
I have successfully integrated two ServiceNow instances using REST API and Business Rules, specifically focusing on the incident table. This integration ensures that when an incident is created in one instance, it is automatically reflected in the ot...
Service Desk Survey Results with details -Incident number, Service offering..
Dear community, when a survey is sent to a user after his incident is closed, is there any way to get also the details for the each survey result, to also have the details like Incident Number, Service offering etc.?So that to analyse, like, 60% of t...
Catalog item search
Hello community, Let's say I have a catalog item called "XYZ" now I want to know in which portal and what is the exact location in which the item "XYX" is present. This should in portal Thanks in advance ☺️
What is COALESCE explain with example
Please Help me
KB Article is showing on esc portal as "Record not found"
Hi All Whenever i search for knowledge article on Employee Center portal,all articles are present in the portal but when i try to open anyone of the Article it is showing as "Record not found" and in url as sys_id as undefined.But when i tried to ope...
Resolved! Copy a reference field value from one table to reference field in another table.
Hi,How can I copy the value selected in the select_the_approver variable (referencing the sys_user_grmember table) to the approver variable (referencing the sys_user table) on a ServiceNow catalog item form? The goal is to automatically populate the ...
Show only users reporting to manager selected.
Requirement : There are two fields referenced to user table Field 1 : Requested for ( manager is selected in this field ) andField 2 : What is the name of the employee ( referenced to user table ) When manager name is selected in field1 then all us...
what does mean of "Locate and select Platform User [platform.user]."
Hello Team,While doing learning course in ITSM got a question or step like "Locate and select Platform User [platform.user]."can you tell me exactly what does it mean RegardsVinod
Resolved! How to find the list of integrations present in ServiceNow
How to find the list of integrations present in ServiceNow
what is the Use of gsftSubmit , why should we use it, when use it?
Hi, Please don't copy and past WIKI information, please explain in your own words.. why should we use, ?? when ??? why??? what is the purpose i have taken this script from wiki.. what is explains here , : UI action: Reopen Incident already we hav...
Making Playbook checklist readonly in Agent workspace ServiceNow
Hello,We set up playbooks in our Agent workspace. Some of our tickets include playbook checklist which guides the agents to finish the checklist and close the ticket. But the issue we have is currently the agents can still edit/update the checklist e...
Add variables / variable editor to custom table to copy from RITM table
Hi Guys, We are creating REQ, RITM and then instead of sc_task, we created a custom table. I want to populate the variables which is appearing from RITM to custom table. I have tried number of approaches like adding the formatter etc but nothing seem...
