what is the use of send credentials in O-auth application registry?
May I know how the each option help us in doing outbound integration with 3rd party with ServiceNow?
Forum Posts
UI Action to link REQ with Interaction
I have a requirement to create a custom UI action called "Create Request" button on 'Interaction' record. upon clicking on 'Create Request' button the following action should happen. 1. It should be redirected to the catalog item page in service po...
Dashboard in Service Portal
Hi Team, We have created a dashboard with some reports and added interactive filters to it. Now, the user has requested that the dashboard be accessible via a separate tab in the header menu of the Service Portal.The requirement is:Users with access ...
How many of you are using 'Unauthorized change detection'? How matured is it today?
How many of you are using 'Unauthorized change detection'? How matured is it today?https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/change-management/concept/unauthorized-change-request.html Couple of years back we saw...
Which tool is typically used by a catalog manager to administer and configure the service catalog?
Which tool is typically used by a catalog manager toadminister and configure the service catalog? (Choose 2answers)A. Employee CenterB. ServiceNow UlC. Change Landing pageD. Catalog IJIE. Catalog Builder
Restarting the Updated Workflow
Dear Community, I have updated a specific catalog item workflow. The new RITMs are following the updated workflow. How can I restart the workflow with the updated workflow for the previous RITMs. There are almost 18 RITMs that were submitted with the...
Resolved! Catalog Item : Needs to create ADD button.
HI, I need to create a button to add the data from one variable to another variable. Button name : Add When Add button is clicked then information will be in text box 1 data needs to be moved to text box 2 variable with comma separated. I have create...
How to create an entry on "cmn_schedule_span" table via Catalog Item and Flow?
Hi all, I have a requirement to create new entry on "cmn_schedule_span" span table automatically via catalog Item and flow. The idea behind this request is to stop SLAs during xyz day and time for a specific location. I am considering to create a cat...
Reports closed within two weeks of opened
Hi,Can some one please guide me how to create a report for incidents which are closed within two weeks of opened date.Thanks in Advance.
Client Script returning null
Hello Experts, I have created a onchnage Client script to retu below is my script include: var assignmentAjaxUtils = Class.create(); assignmentAjaxUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { getAssignmentDetails: function(){...
Resolved! Business rule to copy RITM comments to all SCTASKS associated to the RITM
How to I update the business rule to copy RITM comments to all the TASKs created under the RITM? Current business rule: Copy Comments from RITM to TaskThis only copies the RITM Comment to the first Task . (function executeRule(current, previous /*nu...
Filter list collector based on options selected in another list collector variable
Hello Need to filter list collector based on another list collector (both of which are manually created fields) Reference qualifier below works and filters the list collector 'genesys_queues_1' correctly when 'genesys_additional_divisions' variable ...
Resolved! Adding a notification to the notification bell when a user "@" another user.
Hello!I have been attempting to add a notification to the Notification "Bell" area when another ITIL user "@";s another user from a work note. However, I am unsure of the best way to do this via the notifications. Any help would be greatly appreciate...
Newly added Re-assess UI action is not available for Problem task in Xanadu version of ServiceNow?
Hi Everyone, As part of the Xanadu upgrade it is mentioned in the Release notes that for Problem management they have introduced new button/ui action to Re-assess the Problem task from WIP state. (Please refer the below URL). But I didn't find the Re...
reference variable
I have a reference variable 'incident number' which refers to incident table. When we click on the search glass of that reference field it will open the list of the incidents. The requirement is only incident number, assignment group and short descri...
