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Flow designer

Hello friends  how I can achieve below request using flow designer ..I have created simple workflow but this one looks little complex...any lead will hep1. User Submits ServiceNow CataLog Item Form:The user submits a service request via the ServiceNo...

Sonali01 by Tera Contributor
  • 302 Views
  • 2 replies
  • 0 helpfuls

How to Refresh Service Operations Workspace Homepage

Hello Guys, In the Service Desk Landing Page there are some donuts indicators and when you click in them some cards below are updated / refreshed. I found a property to automatic refresh the donuts indicators but the list / cards below are only refre...

URL redirection from one url to another

Hi All, We have added one of catalog item sysid and other url data to construct an url for an item to open in servicenow the moment an user clicks it in another 3rd party apps. This url exactly matches with catalog item url only in the other website....

Open records in 'Classic/Core' from SOW?

I am interested in understanding the possibility to set SOW Tier 2 as the default landing page for the ITIL role. But as the respective owners of the modules (change/knowledge/etc) review the forms and setup going forward, instead of turning everythi...

packwhisky by Tera Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

populating reference field list when another field changes

I am trying to populate a reference field values when another field changes. I have script include and calling it from catalog client script but doesnt seem to be working. When I print it is getting the right values but not setting the reference list...

samadam by Kilo Sage
  • 559 Views
  • 6 replies
  • 0 helpfuls

getSession properties returning null

the following code of SPEntryPage script include is not working: "var nt = session.getProperty("nav_to"); // I tried navpage too but didn't work var redirectURL = session.getProperty("login_redirect");"   nt and redirectURL is returning null. This is...

Gayatri3 by Kilo Contributor
  • 694 Views
  • 2 replies
  • 0 helpfuls

MFA- OTP Generation

when service now sends email top for MFA. it will send the same OTP if user asked to resend the top after some time how to fix the issue.my requirements is: I need to make it as if the user clicks resend otp then a new top needs to be sent instead of...

Issue with List Collector Variable

Hi All,I have a list collector variable on a catalog item referring to user table. When one user is selected, I am setting another variable in form. If list collector count is 1 , I am setting 1*10 and if 2, 2*10. It works as expected, when I remove ...

calculate field check box

on selecting a field on a form I am not able to check the value of the calculated field to true and am not able to write a script also any solution help and give suggestion

List collector approval issue

I have a list collector field having 4 values in catalog item and each value has a group approval associated....So based on condition i am using for each condition after lookup records from sys_choice table and putting if conditions after for each fo...

How to integrate third party Application with servicenow?

Hello Expert,I want to integrate Third party App with Servicenow where Third party app will be sent the user name/sys_id/email and application name. After this a record (Example incident ) will be created in Servicenow for the same user which receive...

Chandra18 by Mega Sage
  • 652 Views
  • 5 replies
  • 0 helpfuls