Does anyone have an existing template onload client script for the following scenario?I want to add the "realms" view to the URL of a (sc_req_item) record in ServiceNow. I want this to happen automatically whenever someone opens an existing request i...
Hello All, Reaching to the community if anyone know how to configure the CAB Workbench - CAB Definition - Refresh CAB Meetings to modify the "Change Requests starting after" and "Change Request starting on or before" under Agenda Management to a spec...
I am looking for official details on different personas mentioned by ServiceNow.1. Some say ESS user, some say end user, some say business user.2. Some say ITIL user, some say fulfiller, some say resolver I am looking for official docs on this. Pleas...
1. The Holiday Schedule field in the on-call schedule shows all the schedule present on table. Is there a way to put some reference qualifier on this Holiday Schedule field? 2. Where can we find this field in back end of ServiceNow, table name? Its ...
Hello dear Community, i am using the Password Reset OOTB Item/Record Producer. It creates a Incident Ticket with Record Producer. I dont know why, but the Support Group from the CI -> see screenshot, is taken as the Assignment Group for the INC-Ticke...
I have a date field which I want to restrict users from manually entering the values instead only use the calendar icon to pick. Is this possible?
Hi, want to change the due date format of RITM in the input of REST api step as shown in the screen shot. Due date: 2025-02-11 09:53:51 want due date in this fomrat 2025-02-11. and use this input variable in the request content in REST step. How can...
OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior? I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property? Tha...
Hi Everyone,I have a requirement of making attachment mandatory based on the value(Select-box) in one of the catalog item. So, instead of generic attachment(paper clip icon) I have used attachment variable in catalog item. Please refer below image fo...
Hello everyone! I am wondering how I can add a button in the drop-down menu to the Service Operation Workspace that allows me to add an incident or User Request to a Visual Task Board of my choosing. Thank you for your help!
The same person is unable to provide more than one approval on a single Change request. The person who implements a change is unable to provide an approval for it, using BR.
When a user fills out the Record Producer form, some fields (e.g. Field 1, Field 2) are dynamically updated by backend integrations. However, upon submission of record producer form, these fields revert to their original values from when the form was...
@Ankur Bawiskar can you help me with below issue.We need to close the long back created change tasks were state field is greyed out in draft state.already change request is in cancelled state. But still change task are in draft state. Tried backgroun...
Requirement:There is a drop down field with 30 options on Marketplace form. On the basis of the selected option, we need to fetch the JSON file from Azure to Servicenow. (Each option having different parameters list to be displayed on form)Add an opt...
Currently, we have a heavy customization built on the Change module and we need to remove customization and move back closure to OOB. Kindly suggest, if there is any process that we should follow and do ServiceNow provides assistance and any guidelin...
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