Hi All,I want to Get the values from RITM and set the values to sc task to control the sc_task form field values,Below code is not working for me.Note: Variable type is choice for both RITM and SC_task variablesfunction onLoad() { //Type appropria...
On incident form caller reference field, I want to display only HR department users but without using reference qualifier. Please help me with the what are the ways we can do this requirement ?
I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activ...
Which topic areas cover Implementation of a CMDB and Best Practice management of CMDB records via a Service Configuration Management process which is part of ITSM activities such as Change, Incident, Release Mgmt. I am interested in finding out how s...
Hi Everyone,I am getting the below error in flow even though the flow is running as system user.But the flow is working as expected in lower environmentsERROR: The requested flow operation was prohibited by security rules.Can anyone help with thisTha...
How to extract the KB articles from snow in word format?
Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.
Hi all,Does anyone know if there's an OOTB function for tracking or marking that a ticket was assigned incorrectly without having to create a custom mechanism?ThanksRob
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
I am setting up the Azure Translator for my Instance for Dynamic Translation. The flow fails with an Empty JSON string error. Would someone be able to help me with that?Flow Designer: Operation(Translate Text.ForEach$1.item$1) failed with error: com....
Hi Everyone,I need to update the CWM plugin from the current version(5.0.0) to the Latest version (6.0.3). Does any data will be lost ? Should I have a backup of any data? Also I need to update the plugin in all 3 Instances (Dev, Test and Prod). sho...
How to set this in alphabetical order. Anyone Please help here
Hi, I want to remove state and instead of state add case status which is a custom field.Can you please help on this, It will be useful. Thanks!
Hi, I have a catalogue item where we have a MRVS, in that multiple rows can be added and based on the variable(from MRVS) we need to trigger approvals through workflow, can someone please help?
Hi we have a list of CI classes available for selection on Incident form on Configuration item field, one of the class is "Software Installations" which has many CI's with the same name.Now can we restrict for same name CI's to only show once on the ...
