Hello, When i am in agent workspace and use the quick action to create an incident I would like to have it so once I insert the incident it will check if the interactions short description is blank and if so it will copy the incident short descriptio...
Hello there, We are going through the process of reviewing every one of our KB articles and one of the authors is questioning how many views their article has had since it was published many years ago. Is there an easy way to report on how many views...
Hi friendly crowd, I have thought nut to crack, and I hope someone might help me with it We have a change request from where we have many additional questions that are attached to the main change request from as a variables. I also have a Copy Chang...
Hi all, We are trying to correctly configure the filter conditions for the change requests in our CAB meetings. We have CAB meetings two times a week - on Tuesday and Thursday. 1. For this week's Tuesday's meeting, we want all the change requests wh...
hi all , there are two fields 1.assignment group 2.caller when i select assign group caller will get populated with group members onlyso here i created dynamic reference qualifier and called script include there below is the picture of what i did :b...
Hi, I am trying to set a Lookup select box to work with a dependant field. The dependant field is called current.variables.request_source. (Possible values: internal/external) This does a direct lookup from the Choices list of the backend table The ...
Hello Team, Is there any way i can find out the list of plugins i need to install as my client wants to get the ITSM Pro plus suite. Thanks in advance
Hello, I am working on REST Api for creating records in target instance. When i tested it by impersonating other user its not creating any record in target instance, but creating record for me. please help me in this. Thank you in advance
Hi Team, I Have one scheduled job through which I am calling Rest outbound message in every 10 minute, In schedule job there is one post method in which I am giving time range (From date and to date) in body. I am using current date time in "from dat...
Hi, How to display count of tickets and percentage in normal reportsCan anyone please help on this, It will be useful. Thanks!
If the agent clicks on Reject & there is no other agent available to route to. In this situation, how can we configure to get the chat routed back to the same agent who is available?
Hello everyone! To establish some context, the client has a survey system through CSM where the email survey with a banner, footer and scoring smiley are included in the email HTML. An important thing to note is that this issue is happening in produc...
how to create survey in servicenow ?
Hello Folks, I have a requirement , for the notification , if the user have no role url should redirect serviceportal incidnet page and if the user have role it should redirect to instance incident ticket.................................... i have a...
Hi,I want the problem record link in the email notification to be redirected to the Next Experience. Is it can be done by using plugins? How to do this?
