Plan Start date and Plan End Date standard change ticket
Hello want to askCan we change the plan Start & plan End date at Standard change when state already Scheduled and Implement? what is the best practice said? what is the recomendation ITIL V4?
Forum Posts
Resolved! How to remove Request automatically approved for total price <= $1000 from Reqeust
Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this. I have already tried deactivating a rule under system policy but it's not working.
Resolved! Make array unique
Hello Team, I have below code which brings records which has duplicate Users. [licenseRec.user] How can I make this into store only unique User records?Currently both of my array length is coming out same. [i.e. icenseRec & arrayUnq ] var license...
Visibility of Service Offering in Service Portal with ATF
Hi,in Service Portal, I want to test with ATF whether the Service Offering is visible to subscribed users or not.First, I want to test with a subscribed user to confirm that they can see it, and then test with another user to verify that they cannot....
Second Approval not required if selected user is same
HI All, There is a requirement like in a catalog form there is two field with reference type and one field is Variable filed with name ABC Owner and second field is Variable set Data Owner and both are reference type field with sys_user table and if ...
Manually create tickets directly from outlook emails
Hello Community, We have ITSM pro and MS Outlook (M365) in our org. We are looking at the option to create an incident or service request from an outlook email where user can select the email on Outlook and at a click on a button log a ticket in Serv...
Resolved! Email Template not being applied on Compose Email window in Workspace view
Hello , I have a requirement in which on compose email window, user should be able to select the template. When user selects the template that template will be applied to his email. For this we are using the oob functionality of servicenow that enab...
How to upload attachments from local computer to ServiceNow records?
Hello Experts, We have a requirement to upload the bulk attachments into ServiceNow to the records. Attachment name is same as ticket number. All of them are stored in local file system. Is there any easy way we can connect to local file system and d...
Invalid Update Error When Adding New Record in Manage Case Types.
Hello Community,I’ve created a custom case type and successfully mapped it in Manage Case Types by selecting the appropriate Table and Category.However, when I try to insert a new record with the same table but a different (custom) category, I encoun...
Update Set table mb_dashboard_stats is not found in Test
I created an update set and trying to migrate to test instance. I am getting that the following table not found mb_dashboard_stats. This is a system table created. I want this table to be implemented in test instance. But this table mb_dashboard_stat...
Resolved! Catalog Item Not visible in Translated Version
Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...
Granting API Account Permission to read field
Hello all, I want to grant an API account permission to read the data from the awa_queue table. I am seeing a lot of *.fieldName records on the ACLs for this table. I look at a sample ACL and I must be missing something really simple to adjust ...
Resolved! What is the purpose of approver_user role?
What is the purpose of approver_user role?is this role required if any approver need to approve the request through email option ?what is the other impact if we didnt use approver_user role for approver ?I assume this required only if the request nee...
Resolved! Alternative way to Create the report
Hi, I want to create the report on purchase order line(s2p workspace), where I need to show with table of total line amount and percentage for each supplier. I think this is not possible using normal reporting available in servicenow, I need to creat...
How can I export the catalog item variables
Hello,When I created a request from the service portal, the request is saved in the "Requested Item" table and i display the variables entered like below:How can i export all this variables to external systems ?I use "System Export Set" module :But, ...
