Resolved! Define value in client script in Service Portal
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Forum Posts
Look Up records in Flow designer not working as expected
Hi Every one,As am using list collector variable need to get the values from list collector variable and pass the variables values to look up records action in flow designer when am passing values to the action its giving only one record please refer...
i want combined two existing catalog form into one single form
i have two catalog "onboarding form "and "new hire form" i want to make one single forms instead of both form "Digital onboarding " using all existing variables and workflow without single change .if user select onboarding need to visible related var...
By usin query Business rule such that if logged in user is part of Service desk or admin then only
Hi,Write a query Business rule such that if logged in user is part of Service desk or admin then only can see the incidents assigned to Service Desk group. Please help me out with the Business rule in step by step manner. Thanks
Reporting Dashboard: • Create a custom dashboard showing: i. Incidents by priority and status. ii
Reporting Dashboard:Create a custom dashboard showing: Incidents by priority and status. Number of escalated incidents by group. SLA breaches for high-priority incidents.
Resolved! An In-Depth Guide to ServiceNow Problem Management Process (For Service Management Leaders)
This article provides a comprehensive overview of the (5) key components and Best Practices of the ServiceNow Problem Management process. Whether you are an IT professional or a service management leader, understanding and implementing this process ...
Service Now is not receiving Automatic reply mails from outlook.
Hello Experts,Issue is: Service-now is sometimes receiving an Automatic reply mails from outlook and sometimes it does not receiving in the system. Like if I set Out Of Office auto reply in my outlook, the notifications which i receive from service-...
Dependent Choice List Not populating
On my form I have 2 fields (Program and Segment / Task Order) from choice type columns in the same table.The choices for the Segment / Task Order field are dependent on the choices in the Program field.When I preview my form these two fields' choices...
Integrate Walk-up technician outlook calendar with walk-up booking appointemnet configuration.
Hello Team, I would like to integrate Walk-up technician outlook calendar with Walk-up appointment booking, is this feasible ?Based on the walk-up technician outlook calendar availability, walkup appointment should be bookable from the walk-up appoin...
Best Practice for managing training calls to Service Desk
A lot of our Service Desk calls are training calls and not what we would classify as an Incident - where something is broken.How are you managing these calls to your Service Desk? What is ServiceNow's best practice for these calls? ex: Do you log the...
Dashboard Calculations
Hello All,I'd like to see if anyone can help.I am creating a new ServiceNow dashboard for our team and I've been asked to create a Single Score value based on the results of 2 other Single Score values. Is there any way to do this without access to P...
Resolved! Group management and change practice
In our environment, I am responsible for Group Management in ITSM. New groups are created by our platform core team, supported by a request item as this would be an auditable activity. Operationally, we modify (add / remove members or retire) group...
Resolved! Global Search - Can it include Closed items?
The Global Search (magnify glass in the top right corner) shows search results for Open and Closed Incident records, but all other record types (Change, SCTASK, etc) are Open or Active only - is there a way to update to show all records not just Open...
Flow Queuing Issue
Hi team,At times, my flow gets queued and takes around 30 minutes to process. Is there any specific reason for this, and how can I prevent it from being queued?
Enable Password Reset Link on NOW Mobile login page
Where would someone enable the Password Reset link to the login screen on the Now Mobile app ?
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