Hi All, I was working on the Agent Workspace and I have the following issue: The Business rules for the Incidents to set status based on the next step is not working as expected. The next step function is defined in the custom table. The values are f...
A Normal Change is sent for approval first to a Business Sponsor. Once they have approved, approval then requested from the Technical group. Once they have approved, approval is then requested from the Change Authority
As a Change Manager, preventing a person from performing more than one role in the Change workflow is crucial for ensuring that the right stakeholders are involved and that approvals are given by different individuals, maintaining proper separation o...
I have a catalog item drop down variable for example xyz which has 6 values a,b,c,d,e,f. I have another catalog item variable for example abc which has 2 values for example low and high. The requirement is if abc value is selected as low then on the ...
Hi All,I have created a catalog variable which refers to requested item table and set the simple reference qualifier as state is closed complete and catalog item is 'abc'. In addition need to display the column opened, requested for and 'select busin...
Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...
I have a catalog item with Select Box variable. When RITM is created, a record gets created in custom table with "Create Record" activity in flow designer. Am getting all type of values from variables in custom table record but not from Select Box ty...
my requirement is InActive problem ticket , i am not able to link the incident , problem and change management, how to doing thiis?
Hi all, I have a web service and my requirement is to bring out the DL from that. I am new to this webservice and my TL also gave a power shell script. I have no idea where to start and where to end it. Please I need ur guidance on doing this.
how to configure this one in dev instance?WhatColleagues logging tickets against affected CIs should be notified by the tech bot that a major incident is underway, and the bot should complete the ticket on their behalf. WhyNeeded by service desk due ...
Hello Community! I need to rearrange the widgets in my team and my team work in service operation workspace. How to do this? Please help!
Hi,I created a survey definition with Assessment duration to 14 days and schedule period Only once. In the trigger conditions, I gave repeat interval as "0".Once the conditions of the survey are triggered, I could see that the instance is getting cre...
Hello, I am trying to create a report a high incident report to retain a record of the initial after-hours engagement even if a ticket is later downgraded, so that we maintain accurate accountability and reporting of after-hours interventions. I hav...
I am creating a "Catalog Item Creator" request form in ServiceNow that automatically creates a catalog item and sends the user an email to start building the questions for the catalog item. I would like to pre-apply a Catalog Item template to the ne...
We currently have the Problem Best Practices module enabled in our environment here at Duke Health Technology Solutions (DHTS). This module manages Problem Records through Workflows, New> Asses> Root Cause Analysis> Fix in Progress> Resolved> and Clo...
