Hi all,Iam facing a challenge '' we know fields having personnel information(PI) like caller_id, short_description, user details etc., on the incident table. I have to mask/hide this PI on the form for specific users, and this masked PI data can see ...
What is the procedure for modifying the RITM state using inline scripting within the flow designer? Thanks Advanced
Im unable to find email templates as expected.
Hi All, Can anyone help me to set the stage at the end of flow designer to completed.As per below image even log is also printing but in poral the stage is still previous, and it did not set. Kindly help on this at the earliest Best Regards,Pooja
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sys...
Hi, I'm attempting to add a Work Note to a catalog task with a Flow. Fairly basic (see image) however the resulting note is defaulting to an Additional Comment instead of a Work Note, resulting in an email being fired. Any idea how to set this?
Hi, I am facing one issue please any can guide me. user that have snc_internal role unable to see added attachment and unable to add comments in service portal. ( inside sc_request) i have already checked the acl user already have write access but ...
Hi there,I have one requirement where if a enduser without any role submits a ticket then the scripts or configuration associated with that record should work, kindly let me know how to achieve it
Hi Team, I want to send notification and there it will have two button approve/reject. manager should able to approve and reject it from the same notification, and hence he/she dont need to login servicenow for approve/reject.can anyone help me in t...
Hello everyone,I'm currently having troubles with problem management. I'm using the Table API to update problems. While I didn't have any issue to change the state from New to Assess, I am now stuck trying to move it from the Assess state. I tried PU...
I've create a new table which doesn't extend from another table. The table and associated fields have now been created with the exception of Work Notes & Additional Comments. I've since found these are not available as my custom table doesn't extend ...
Hi Is there a way to run a business rule when the work notes or customer notes are updated on an incident
I am developing a software store catalog where each software item is created as a separate catalog entry using the new interface. The process leverages the out-of-the-box "step-based request fulfillment" flow, which retrieves assignment and approval ...
Hi All, I have below requirement...how to add table in resolution notes. Thanks & RegardsKP
This organization is just discovering the advantages of having standard changes. Could anyone provide some examples of the standard changes they've set up at their site?
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