Hi Team,Could you kindly assist me with the creation of an inbound email configuration?Scenario:We need to ensure that only incidents are created when a vendor sends an email to our ServiceNow instance. Additionally, the vendor does not have an accou...
Using below code I am able to add only 1 row(1 user details) to MRVS , can any one help how to add multiple rows . with same department I have 4 records on user table, want to show theses 4 records data in MRVS. Client Script: function onChange(c...
I have stumbled upon a very strange error in our new instance. When I try to move a normal change into review phase it shows an error:"Error MessageThis change can not be moved to Review until all Hardware Asset configuration items in the Affected CI...
Hello All, We are getting Duplicate records in cmdb_ci_appl table through Dynatrace Integration. I have see the Identification Rule in cmdb_identifier table which is having 2 Identification Entries.Please check the below screenshot. Identity Entry 1:...
In Workflow editor, we can see 2 activities 1. Core Activity 2. Custom activity, so how to create custom activity, so that I can use that in my workflow.
プラグイン「KCS Integration for Incident Management」の適用を検討しているのですが、どのようなメリット・デメリットがあるか教えてください。
I found one of OAuth grant type is Refresh token but I am not seeing it? How we can use this without finding ? or else is both authorization code grant type and refresh token grant type are same??
Hi all,i have to show a UI action based on condition, i have created a background script and run it shows result. based on background i have created script include and called in UI action. But now working.Condition: Itemized List contains configurati...
I am new to Service-Now so I am not sure if I am going about this correctly.I would like to create an Order Guide for new phones that will allow the user to choose the phone model and the accessory for that phone. But I would like all phones to sho...
Hi, i am facing issue while closing the TASK > RITM > REQ. issue is when i will close the task then as per the flow RITM will wait for user response. before putting any response the RITM and REQ is getting closed.can any one help to get the answer i...
Updated/created on today & Name > 3 consecutive inserts/updates - An alert should trigger to 'development@example.com' team. Below is the screenshot. For example:Name: Serial number: Created/Updated:*ASSET-IBM ...
User is facing error while making requests through Portal. It happened on the web and phone and is repeating for a month now.
I'm trying to use the g_form.getReference in a ui action in the Workspace Client Script to get a field on the assignement group reference field but it doesnt seem to work, is there an alternative to the getReference for the Workspace client script?
For the URL https://www.service-now.com/esc?id=index, the redirection is not working. Please refer to the updated script below: (function() { url = window.location.href; if (url.includes("sp?id=index")) { // Redirect SP index to ESC...
We have a catalog item that requires the requestor to add an attachment, any itil user can see the attachment but approver_user users can't see them. I've had a look at ACLs etc but can't see where it would be. Where the record would show the message...
