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ITIL Role Usage

How can we determine if all users who have an ITIL role are using all relevant modules?How can we evaluate if they are actively using their ITIL role, and if so, when can we remove their role?How can we find out which reports or tables are available ...

prasad_sai99 by Tera Contributor
  • 1124 Views
  • 3 replies
  • 0 helpfuls

Why 2 tables: cmdb_model & cmdb_hardware_product_model?

We've been working to clean-up our cmdb_hardware_product_model table (eliminating duplicates and getting all the assets pointed to the correct models) when I discovered a large number of assets pointed to models in the cmdb_model table instead.  Look...

Jim L2 by Mega Contributor
  • 3246 Views
  • 2 replies
  • 5 helpfuls

CAB Agenda Notification

I'm new to the ServiceNow space, and I've been assigned this story to work on. However, I'm having a hard time figuring out the scripting aspect of it. I would be glad if I could get some help on this story. I have been able to complete #1 and #2, bu...

Jappau by Tera Contributor
  • 1000 Views
  • 1 replies
  • 0 helpfuls

onChange Client Script for changing dot walk field

Hi,I created new custom table and added two reference fields.In Incident view, these fields are added as dot walk. Then I created onChange client script for the custom table but this didn't work for Incident view. Secondly, I tried to create onChange...

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John91 by Tera Contributor
  • 2125 Views
  • 8 replies
  • 0 helpfuls

Change Approval Answer - Wait for X number of approvals

I would like to be able to build functionality into the change approvals so it can wait for X number of users to approve rather than a percentage of users.Is there a way to access the back end of where the wait for is built ? I KNOW THIS WORKS IN FLO...

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Resolved! Conditional Catalog Item Selection in Order Guide Integration

Dear Community,I need to integrate a new onboarding process into the existing one.Currently, we use an order guide with five catalog items. However, the new entity will not need to complete or use one of these catalog items.Is it possible to make a c...

gdo by Tera Contributor
  • 1773 Views
  • 8 replies
  • 0 helpfuls

Resolved! Replacing GlideDialogWindow with GlideModal is not working

Hi Team, We used "GlideDialogWindow" in a UI Page and Client script to fetch values of fields from a dialog box. But we recently started facing issue with all these fields on the dialog box. These fields no more capture any value and store in the tab...

sreekeerthi by Tera Contributor
  • 3455 Views
  • 17 replies
  • 0 helpfuls

How can we remove "Request Approval" button from change template.

Hi Team, I'm trying to remove "Request Approval" button from change template. When we open any existing template in Standard Change we get an option to modify template once we click that in bottom of the form we can see that "Request Approval" button...

JuhiV by Tera Contributor
  • 2617 Views
  • 9 replies
  • 0 helpfuls

Resolved! Career at ServiceNow

Hi Team , This is not a technical question , but I thought of asking the same to all the experts out there.I have 5 years of experience in Servicenow , and want to transit to gulf countries like Dubai , how can I start things off. Currently I am from...

SandeshD by Tera Contributor
  • 760 Views
  • 1 replies
  • 1 helpfuls