Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed. Can we do this by adding/removing user from group which contains the custom ro...
Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...
I have created a new Knowledge Base and configured it to be accessible only to authorized personnel in the Technical Support Team. However, this setting does not seem to work. Users outside the Technical Support Team Group are still able to view publ...
i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?
Hello, I would like to change the default sample text in the Standard article template. The "Standard" template is not visible when I browse to Knowledge > Administration > Article Templates. The current preview sample text is in Latin, thus I woul...
Hi, I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...
Hi TeamDoes anyone know which table I can use to see the users or groups with whom reports have been shared?I have 180 reports created, and I need to see whether they are shared with users or groups — but I don’t want to check them manually one by on...
Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating. Where as Oauth token is valid while validating it.
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
Hi Everyone, I need to deactivate the following two option “CSM/FSM Configurable Workspace” and “Service Operations Workspace” from the global search drop down. Please refer the below screenshot for your reference. I reached out the ServiceNow suppor...
Hi All,Please help me with below requirement:I have created one custom UI Action Button Add in related list of incident form.In which if i click on add button and if the incident which I have selected is major incident or if that incident is of highe...
Hi all, I am trying to create a Calendar View of upcoming change requests that can also include any blackout/maintenance windows, such as a Christmas Change Freeze. I have tried a variety of report table sources but cannot seemingly link the two by w...
Hi everyone,I'm trying to prevent a field (specifically priority on a custom medication table) from being affected by client-side logic, such as UI Policies or Client Scripts.I've come across undocumented attributes like:ignore_control=trueclient_scr...
Hi All, I have an incident to check , why Impacted Service/CI record is being removed when "Check Conflicts" clicked on change request record. From change history i can see like "Mapped Application is removed" , when conflict was run. So I checked th...
Hi Team , Can anyone help to fetch the RITM variables from the (sc_item_option_mtom) table using get method API Name (get method https://p99uat.service-now.com/api/now/table/sc_item_option_mtom?number=RITM0041533 Using this method I am not getting t...
