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Deleted backout update set from production instance.

Deleted backout update set from production instance. And commited the new update set to the production. So, now 3 version are there, one is where source is detected, second one is default and third is current update set. Is there any issue with the d...

deepak945568 by Tera Contributor
  • 1398 Views
  • 3 replies
  • 0 helpfuls

Resolved! HRSD plugins

Hi,I am learning on the HRSD module.I have installed com.sn_hr_core, com.sn_hr_lifecycle_events, sn_hr_casecard, sn_hr_agent_ws in my PDI.I got OOB record under HR cases.1.Table sn_hr_core_case_list.2.When i open any OOB recoord from sn_hr_core_case_...

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mania by Tera Contributor
  • 2737 Views
  • 4 replies
  • 4 helpfuls

HTML Field - Copy/Paste Table Column

When copy and pasting contents from a table inside a HTML field, the column pastes as a single string rather than on new lines as intended.Any suggestions for how to sort this out? 

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Taylor Jack by Tera Contributor
  • 1430 Views
  • 3 replies
  • 0 helpfuls

How to close a Sidebar Discussion

Hey, i searched a lot but cant find a answer for my question. How and when is a discussion closed? When the record is closed? when all participants left the discusiion?When we tried it on our PDis we never could close a discussion while doing one of ...

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schuettep by Tera Contributor
  • 1707 Views
  • 6 replies
  • 1 helpfuls

After Xanadu upgrade the business rule is not working

Hello,The data is not being transferred for IND to IDT, the IDT is created in automatically according with the INDs fields, such as: Applies to record, Owning group fields.After upgrade IDTs lost  the CI name, the assignment group and the due date. T...

Large numbers

In connection with the SMTP migration, we are working on getting ServiceNOW to capture data from MailJet with email status. The task is to get a ticket when an email fails delivery.We have encountered a frustrating problem: Each email has a unique nu...

PBME by Tera Contributor
  • 648 Views
  • 1 replies
  • 0 helpfuls

Device removal from intune

Hi all, I need to get the device ID from intune and delete it using the flow action in servicenow. But I'm not sure about those steps. Intune spoke has been configured already. It'll be really helpful if somemone guides me. Add Products

Resolved! Dynamically Populate email subject with customer name

There are existing two email notification on the sc_task and SLA Table1. sc task mail subject : Task ${number} has been assigned to your group2. sla task subject : SLA "{sla}" associated with {task.number} has breachedThese are two existing mail subj...

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hanumesh by Tera Contributor
  • 1060 Views
  • 1 replies
  • 0 helpfuls

Verify/Export interaction on Task for specific assignment group

Good afternoonI would ask help on topic in objectI have a request from the owner of an Assignment Group, to export all SCTasks and relative Items on whitch groups has interacted, and report if interaction is directly as first assignment group, or ind...

LDeMatteis by Kilo Contributor
  • 942 Views
  • 1 replies
  • 0 helpfuls