Resolved! Real time use cases of ITSM examples
Forum Posts
After Xanadu Upgrade, when we open cab work bench record we are getting Below Java script error.
After Xanadu Upgrade, when we open cab work bench record we are getting Below Java script error. "running Client Script "Load Next Available Time script": ReferenceError: ScriptLoader is not defined". 'Load Next Available Time Script' is a OOB client...
Report creation related issues.
Hi Team, I have a doubt regrading report creation. I want generate a report which will show Requested item no. , approval group, action date, comments on that RITM, action date . Thank you
Resolved! Group Approval is triggered but skipped and Approved.
Hi Everyone, I have a normal change workflow where in a group approval is triggered. For a particular change request, the workflow shows that the approval has been approved, while on change request we do not see any approval and approvers have not ...
What is the best way to identify a similar or related incident(s) by the contents of description / work notes?
Hi everyone,Is there a way to identify any related previous incidents based on the contents of the description, short_description and/or worknotes? Is there anything oob that would enable us to 'link' incidents based on the contents of some or all o...
Problem SLA's
HiWe are trying to implement new SLA's for problem tickets. Could someone guide us on how to implement them what should be the start and stop conditions based on the problem states.
Resolved! How can I change sc_request stage?
Hi all, Where can I change Request [sc_request] stage? Thanks.
Courses for AI or ML
Hello All,Which courses or certifications should I learn related to Generative AI or ML?ThanksMahesh
Data masking functionality in servicenow
Hi all,Iam facing a challenge '' we know fields having personnel information(PI) like caller_id, short_description, user details etc., on the incident table. I have to mask/hide this PI on the form for specific users, and this masked PI data can see ...
What is the procedure for modifying the RITM state using inline scripting within the flow designer?
What is the procedure for modifying the RITM state using inline scripting within the flow designer? Thanks Advanced
how to search email templates from source to pay workspace under compose email.
Im unable to find email templates as expected.
Setting stage at end of flow completed not working
Hi All, Can anyone help me to set the stage at the end of flow designer to completed.As per below image even log is also printing but in poral the stage is still previous, and it did not set. Kindly help on this at the earliest Best Regards,Pooja
How to disable Mobile UI and redirect user to ESC
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sys...
Updating Work Notes from Flow defaulting to Additional Comment
Hi, I'm attempting to add a Work Note to a catalog task with a Flow. Fairly basic (see image) however the resulting note is defaulting to an Additional Comment instead of a Work Note, resulting in an email being fired. Any idea how to set this?
