Resolved! how can i export data into excel [.xlsx] via script
Hi All, Please guide on, how i can export data into excel [.xlsx] via script. Regards, Suresh.
Forum Posts
Ui page cancel and confirm button for service catalog
HiCan anyone please help me with code correction for the ui page:I'm not able to submit catalog item when we clicked on confirm button in servicenow during submission of catalog item request, im getting an dialog box but after clicking on confirm but...
Resolved! Discovery Location Update Issue – Need Assistance
Hi everyone,I'm currently facing an issue with the Discovery tool. Here's what's happening:We had a user travel to another country, and Discovery scanned while they were abroad. As a result, the location of their US assets was updated to a site in Ge...
Catlog Item
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.Could any...
Resolved! Related list issue with Problems and attached Incidents
So we have a Problem that has a few Incidents have been manually attached to it from the related list on the Problem record The way I believe it should work is that if I go into one of those Incidents (ex INC0025026) I should see this Problem in its...
Resolved! I want to create a report listing incidents created by members of a specific group.
I want to create a report listing incidents created by members of a specific group.To do this, I'm creating "Dynamic Filter Options."However, the above settings do not work...Do you know why? I'd appreciate any advice.
Transferring a form section with update set
I am trying to transfer an entire form section on the Change Request table with an update set.I read previous forum questions and understood I need to transfer the data by using Form Layout.The thing is the data gets transferred properly but I don't ...
When I reject an Idea, an error appears saying to update the closed notes. There’s no closed Notes
Hello Community!When I reject an Idea, an error appears saying to update the closed notes. There’s no closed Notes section on the form to update.Please hel!
Resolved! How to set Assignment Groups based on Different User's Division on REQTASK (sc_task) - Catalog Form
Good evening.I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.Instead of it, I will use Business rule.So, my requirement is, when someon...
Date validation
Hi guys, I have a requirement to add planned start date and planned end date to a catalog item. I have used catalog ui policy new feature to add a message where an error message pops up for planned start date cannot be in the past, however for planne...
Resolved! Sync additional comments between sc_task and request
Currently, when a requester submits a request through the ServiceNow portal, they receive a 'Request' number for tracking updates. However, fulfillers can only provide updates on Service Catalog Tasks (Sc_tasks).Unfortunately, neither requesters nor ...
Any advice on using duration field for closed problem tasks
Help - trying to use the Duration field on Closed Problem Tasks. Created to Closed, but nothing is showing in the Duration field. What am I missing?
Create a change task upon risk question responses
I need to create different change task depending upon response to question asked in change risk assessment.Can someone please help me understand how this can be achieved?
SLA Has Breached showing Incidents under the 4HR SLA
I have a 4HR Business SLA. I am building out a report to show breached vs non breached SLAs using the Incident_SLA table. For some reason when I look at breached is true, I am seeing a handful of incidents that we well under the 4HR business SLA. Any...
Employees (users in the system) can submit a request to book a cab for their daily commute or busine
1. Booking Request:Employees (users in the system) can submit a request to book a cab for their daily commute or business trip.The request form should include:Date and Time (Booking must be made at least 1 hour in advance)Pickup Location (Auto-popula...