Hello Community! I have requirement.Add the Average incident resolution time for the last 6 months_ALL groups (4 group names) by PRIORITYUse Business duration to calculate resolution timeFirst visual add as a bar chart with 4 bars: P1, P2, P3, P4 for...
Hello All,I am working on a Service Catalog with around 350 catalog items. Once a form is submitted, the request is assigned to a different assignment group based on the selection of a branch variable on the form.The challenge I am facing is that the...
Hello, guys, i need help with a problem in SOW. I need to remove a state flow "Assess" from SOW, but in the SOW this flow is a formatter, and the page is OOB read only. How do i let the Change in SOW equals to the Change in the Plataform without the ...
ScenarioI've setup a request form with 2 conditional questions."Application Type: IT Admin Application or Business Application"If 'IT Admin Application' is selected then make 'IT Admin Application' question reference list visible.If 'Business Applica...
Hi All I have a requirement to check if INC has been created in Employee Center or directly in SN.If in Employee Center portal then I need to set contact_type to Self ServiceIf directly in SN then I need to set contact_type to Telefon How can I achie...
I want to populate the Request Item Assignment Group Field from the Catalog Items's Fulfillment Group ('group') Field on the request and the task. it is set to Service Desk. i have other groups for other cat itemsHow would I populate this in a run sc...
Hello Experts, We have some requirements to auto assign a Ticket to a Group member based on email containing some words. We do have about ~ 40 mapping records for this. Can Advanced Work Assignment functionality come in handy for this requirement or ...
There are indications that the plugin Change Management - Risk Assessment can be used to assess not only Risk but Impact. For example, when I run a Risk Assessment on a Change in my PDI, I get the following info message: Risk has been set to High and...
hi All one of catalog item is not opening from portal , remaining are opening what could be the reason behind it ?
Hi, We have a problem with the fact that its required to have a login for Walkup Queue and Walkup Queue On Site UI cause of the fact that there's often reboots or time out for sessions or else. So each time, people have to all to log in users on tho...
We are having an issue with duplicate work note notification emails getting sent out in a specific scenario.We use Remote instance spoke.When we trigger a task on our end to send over to the remote instance, this is when our issue starts.The remote i...
Hi Team, How to hide the Estimated Delivery on Now mobile . Attaching the screen shot for reference. Any help is appreciated.@Ankur Bawiskar Regards,Sakshi
Hello, We are in the process of implementing the Walk-up experience application in our Dev envioronment for testing purposes. We can currently impersonate the walk-up user account access the portal. We now need to startto test a touch screen to to te...
Good afternoon.I have a Catalog Form, where new users details will be entered. Then a Scheduled Job runs in the background and submits.The requirement is: this form should only create RITM/REQTASK for new users. But what is happening is, if the exist...
Hi Community,Is there any way through which we can change the font size of the guided tour used in our portal? If yes, please guide. Thanks in advance
