Resolved! Can we add additional roles to itil or itil_admin?
Hi All, Can we add additional roles to OOB ITIL or ITIL_ADMIN roles?1. Does this impact the licensing cost?2. Is this suggested by ServiceNow?3. Will there any impact if we do this? TIA
Forum Posts
users/groups associated with applications
Hello, Is there a way to see which groups are using certain applications
Fixing intermittent empty menu?
Hi all, Our ServiceNow instance sometimes is unable to load the menu returning an empty list. I did suspect sometimes is due to network slowness.1. I was wondering if anyone else is having similar issue?2. Is it possible to relate to our Menu size? T...
Can I give users the ability to read a record ad-hoc?
We've installed the System Status Page V2 which enhances the system status page in the portal. One of the features of this is the ability for a user to click an 'I'm Affected Too' button to automatically create an incident. Management wants the new ...
Adding a notification to the notification bell when an email reply is received
Hello! Is there a way to add a notification to the notification bell area when an email reply is received? I am trying to find a more efficient way to notify ITIL users when an incident they have has an email reply.
Is unable to present values in the portal?
Is unable to present values in the portal?Kindly verify the below screen shorts and let me know any modifications are required.client script : onchange Script include client callable. Thanks
How to test notifications with code in instance with disabled send email
Some notifications with HTML coding in them don't show correctly in the preview window, they just show the code. However when someone receives the email it looks fine. Is there a way i can see what the actual received notification will look like with...
Resolved! JDBC Connection Issue - Did not get a response from the MID Server
Hi, we have a several JDBC datasources configured, for SQL Server and Oracle databases. From time to time it seems the MID Server is not able to establish a connection to the database after retrying for 5 mins (every 5s). The errors we see in the age...
Email Notification not receiving in Incident Activities
Hi all, When I am sending email to caller from more option (Email), Email not arriving in Incident Activities. It shows send-ready in emails logs, I have to forcefully change the type to received then it arrived In Incident activities. Why these Emai...
Resolved! How user account locking out after 3 logged in attempts failed?
In servicenow if we enter 3 times password wrong generally it will lock out the user how this is happening in servicenow ? where it was configured ?
Manually adding a User and prevent AD sync to overwrite that user?
Is there way to configure the synchronization rules and attribute mapping so when user gets a manually created in ServiceNow, the AD synchronization doesn't override the user that was created in ServiceNow
Header missing for one User in ServiceNow
we got the request from User that there Search option is not coming, We checked and found that his header is not coming, Can anyone suggest how can we get it back. As user is using older UI, We have no clue where to start.
Mandatory the attachment
Hi Team, Based on the assigned group need to do attachment should be mandatory. If any known's could you pls help me on this
UI action visibility
there is a UI action - "Request PIR" on change form which creates a problem and problem task record when clicked. Now i want to hide this UI action link when there is already a problem record attached to change record. This related link should only b...
Send Survey link to external users through email
Hi Community, I have a checkbox variable and vendor email (external emails) on the catalog task. If the assignee checks the checkbox to true and saves the form, I need to trigger survey to email in the vendor email variable through notification and w...
