Hi, hope someone can help and save my sanity. Sorry if this question is posted in the wrong section, it's not very clear where I should be posting questions about creating reports and charts. I've been tasked with creating a new Dashboard for IT mana...
Hello Team,I would like to clarify if an approval in ServiceNow, approved by the ServiceAccount through API, requires a Business Stakeholder License.Example:Approval 1Approver: User1Approval: RITMXXXXXX1 Approval 2Approver: User2Approval: RITMXXXXXX2...
how to use the import processor on the mid server to import badge table from sql server ?
Hi Guys , we have a scan finding with the short description "Deprecated 3DES Usage in Password2 Fields" and with the description "Assess usage of these fields in instance to instance data transfer and enable Crypto Module Key Exchange for Complete Pa...
Hello Everyone, after 2.3 years of working on the ServiceNow Scoped app. Now I want to learn ITSM. Anyway, I have experience of working on ITSM for 6 months, it feels like a long time ago and I don't remember much. can anyone of you share the ITSM st...
Hi, I am doing drill down report.Like 1st report is single score report where sum of outage hours is shown and the second report is column type report where sum of outage hours by quarter by business unit is shown and so on.But it's showing duplicate...
Hi All, we have a table where master data are available. And we have another table where Bank Details are available. Both matching with the customer number. Now we need a BR as follow: If the master data has the archive flag, the customer number sho...
Hi Team, In KB_View, need to be set visibility Resolution field only for who has role snc_internal.
Hi, I want to make a portal and record producer on the portal to be available to the public users who are not part of my pdi. Can someone suggest me what steps I need to follow. 1. I have given the public role to the record producer.2. I have given t...
how to populate of catalog item variable info to ritm short description when requesting catalog item
I want to modify the script below, I want to update the state only when the existing sc task state is not closed complete or closed incomplete or closed skipped when the result ==2 and I want to update the state when the existing sc task state is not...
I want to remove inactive users from the Group table and User Role table using Flow Designer. However, I'm not interested to choose the "Delete" action, and doing so could impact future processes. What is the best way to remove inactive users in Flow...
I need to design a flow for removing inactive users based on certain conditions. The criteria for removal are as followsand here I cant get the assignment groups in the flowUsers where:Active = false, andLast Updated is more than 1 month ago, andThey...
We are trying to sort out software entitlements, but its backlogged right now.A quick solution that was proposed was adding TAGS to the Users record for some of these things. ExampleUser is entitled to Adobe Acrobatonce the request is fulfilled, I wa...
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