How to add URL and attachement to playbook?
My requirement is to add specified URL and attachment to playbook. Please give any solution to this
Forum Posts
Resolved! How to change Related changes events' background color in Conflict Calendar?
HiIs there a simple way to change the background color of a related change event in Conflict calendar? Those light cyan fields (if I'm correct about the color name) ----> #b8e0d7If not a simple way then any sensible. Regards,Bart
Why 2 tables: cmdb_model & cmdb_hardware_product_model?
We've been working to clean-up our cmdb_hardware_product_model table (eliminating duplicates and getting all the assets pointed to the correct models) when I discovered a large number of assets pointed to models in the cmdb_model table instead. Look...
Resolved! Array Difference in Scoped Application
Can someone share script to get array difference in Scoped Application
CAB Agenda Notification
I'm new to the ServiceNow space, and I've been assigned this story to work on. However, I'm having a hard time figuring out the scripting aspect of it. I would be glad if I could get some help on this story. I have been able to complete #1 and #2, bu...
onChange Client Script for changing dot walk field
Hi,I created new custom table and added two reference fields.In Incident view, these fields are added as dot walk. Then I created onChange client script for the custom table but this didn't work for Incident view. Secondly, I tried to create onChange...
Where is this API getting it's data new sn_sc.CatItem().getItemSummary()
The getItemSummary() is returning following fields{ "short_description": "Pepwave", "kb_article": "", "icon": "", "description": "", "availability": "on_desktop", "mandatory_attachment": false, "request_method": "", "type": "catalog_i...
Change Approval Answer - Wait for X number of approvals
I would like to be able to build functionality into the change approvals so it can wait for X number of users to approve rather than a percentage of users.Is there a way to access the back end of where the wait for is built ? I KNOW THIS WORKS IN FLO...
Resolved! Conditional Catalog Item Selection in Order Guide Integration
Dear Community,I need to integrate a new onboarding process into the existing one.Currently, we use an order guide with five catalog items. However, the new entity will not need to complete or use one of these catalog items.Is it possible to make a c...
Resolved! Replacing GlideDialogWindow with GlideModal is not working
Hi Team, We used "GlideDialogWindow" in a UI Page and Client script to fetch values of fields from a dialog box. But we recently started facing issue with all these fields on the dialog box. These fields no more capture any value and store in the tab...
How can we remove "Request Approval" button from change template.
Hi Team, I'm trying to remove "Request Approval" button from change template. When we open any existing template in Standard Change we get an option to modify template once we click that in bottom of the form we can see that "Request Approval" button...
Resolved! Career at ServiceNow
Hi Team , This is not a technical question , but I thought of asking the same to all the experts out there.I have 5 years of experience in Servicenow , and want to transit to gulf countries like Dubai , how can I start things off. Currently I am from...
Resolved! how to write a script when a parent ritm is cancelled,child ritm need to be cancelled
Hi can anyone help me with the code correction for scenario when:Parent ritm has been cancelled through request table through ui action button named as ' cancel' or the parent ritm approvers has been rejected in sc_req_item tablei want to cancel a c...
incident email notification priority
Need solution for the incident email notification template priority should be display as like value(1,2,3) instead of display as label(1-Critical, 2-High, 3-Moderate).
Catelog Item Request Approve flow cannot be triggerred
Hi All,I' facing a problem, I created a catalog item and flow designer as below.But the flow can not be triggered when request created from portal.I know that there is a business rule named [Start FlowDesigner Flow] exists, and the request item stage...
