Hi Everyone, we have implemented a field on RITM level but when end user changes the language of the instance to Norwegian from setting in the profile section, end user sees the field in English only which she should see in her Norwegian language. I ...
I have modified start and stop conditions to a SLA definition by adding group in the conditions. Afterwards, SLA not triggering. Can you please suggest solution for thisEx: Initial start conditionAssignment group is Xyz andAssigned to is not emptyMod...
In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.getUnique...
Hi,in Change Request If i click on Related link it is opening pop up where can i configure those values if i am setting those values in ATF i can't see those values.Once i click on then it will open the Pop up, i want to know where we can see those v...
Customers are using instance#1 service portal(employeeportal) and submitting the catalog. This is internally re-directing to another instance #2 but different serviceportal page is used. Here customers are facing issue, user provided inputs on catalo...
How to make when Helpful is selected as "NO" in knowledge article should be visible Popup along feedback reason options. Already i build when Helpful is selected as "YES" it's working. "when Helpful is selected as "NO" is not working".(Need to create...
Hi Community,If a comment is added on the RITM, it should be reflected only on the active task’s comments. If a comment is added on a task, it should also be reflected on the RITM. However, if a comment is added on the task and it reflects on the RIT...
Hi Everyone. I have a requirement. we have 1 parent table and 1 child table. in Parent table we have related, from where we are allowing to create child records.Requirement is New button should get disable or Hide after 7 child records got created fo...
I need to pull a report of users with no roles and no groups.
Hi Community, I have build the service catalog form, which as has 3 checkbox variables mentioned below 1. Legal Transfer2. Location Transfer3. Department transfer Based on selection of these, it shows the questions below Example if Legal transfer is ...
I have an inbound email that is coming with data in separate line, As is email actions are not creating and updating the fields. How can I parse this? Type:Test TypeDate:02-03-2025Any idea how to get this working?
I'm trying to edit the fields that are depicted on the header section of the esc portal when a user selects My Requests, then selects one of the incidents, as per the attached image. Simply adding the fields to the Service Portal view have no effect...
Hi Team, Can someone help me with the requirement where : I have created a relation between two tables both are extended from task, if I am creating a new record from related list New button the field should auto populate.
HiWe like to insert a link to a Catalog Item in a "regular" list.I know there is a field type "URL" and another type "HTML".Unfortunately, the HTML field type only works fine on the form itself and the URL field type does not allow setting an display...
Hi All, I have create 1 custom table in witch there are 2 approvals, now my requirement is I want to create request in 2 catalog item once 2nd approval will approve the form. kindly let me know how to do it. Thanks & RegardsJP