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Not able to edit article in review state

Hi,I want to make taxonomy topic field on knowledge article editable in review state. I have written a ACL to allow edit in review state but it's not working. Can someone help me on this like based on what script fields are becoming read-only in revi...

Community Alums by Community Alums  
  • 272 Views
  • 1 replies
  • 0 helpfuls

Sailpoint integration with servicenow

Hi All,I have a query regarding sailpoint integration with serviceNow, Do we need to enable a plugin in service-now for sailpoint integration or   does it require any plugin or adaptor from Sailpoint end toestablish the integration between both the p...

gaurav56 by Giga Contributor
  • 28268 Views
  • 3 replies
  • 0 helpfuls

How to join sys_history_line table with incident table

Hi, I'm having a issue, when i create database view using sys_history_line and incident. TThis is how I tried. Please correct me if I'm doing it wrong. I have tried several methods. It didn't work.  

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SSA1 by Giga Expert
  • 1943 Views
  • 5 replies
  • 1 helpfuls

Make Worknotes mandatory in UI Action

I have one button on Form 'Transfer Case' which calls UI Page, Now I want to make worknotes mandatory if user is transferring case.I'm able to make worknotes mandatory but once user put something as worknotes and then again click on UI action, system...

IAmIshan by Tera Guru
  • 541 Views
  • 1 replies
  • 0 helpfuls

Resolved! I have checked the auto number check box in the creation of a custom table. It is updating when I refresh the page. How can I stop it I want only one auto number when we refresh the page.

I have checked the auto number check box in the creation of a custom table. It is updating when I refresh the page. How can I stop it I want only one auto number when we refresh the page. Please help me on this.

Bhargavi K by Kilo Contributor
  • 815 Views
  • 3 replies
  • 2 helpfuls

Service portal

An one approver i would like then next back buttons visible  to all users if there are more records than can be shown on page.i would also like the approval tab default list is sorted by request id ascending. One can see the buttons , second and i ca...