Hi All, I have requirement to set work notes of related list entry numbers when record is inserted. I created before insert business rule which is working fine sets value of count and worknotes. But when I made first update to record worknotes comes ...
Challenges:RITM's breaching SLA despite SCTASK being put into "PENDING" status.Unable to find or report on SCTASK SLA performanceBackground:Our team gets requests to complete reports/metrics/dashboards in ServiceNow.Customers opens an REQ from the em...
Is it possible to set up a survey to go to the assignee in a group vs the requestor? Is it possible to have the survey to be sent upon assignment or just after closure/resolution?
Hi,Connect chat notifications are not working for users when they are in other tab. When the user is using ServiceNow then the notifications are working. Any help on this?Thanks
add a hard time to find a soloution for this problem, I would be happy for a solution.this is my problem:Create a notification (the content of the notification will be described below) that is sent to the supporter of an open task (Assigned to of the...
Hi All I have a requirement I need assistance with "Mandatory confirmation on attachments for Implementation Plan, Test Evidence, Business Approval Pre and Post Implementation on all Changes" what could be the best way to create this confirmation? U...
I have a strange behaviour when trying to create a record: everything seems to work fine but the record is not actually created, though insert() method returns a sys id. How can I find what's happening?This is the code var taskGr = new GlideRecord('w...
Hi All,HTML Code:<div id="buttonContainer" style="display: flex; gap:15px; " ><div ng-repeat="key in data.inc"><button class="btn btn-primary" ng-click="c.selectCategory(key)" ng-class="key.button?'clicked-button':'clicked-button2'"> {{key.name}}</bu...
I have a working Scheduled Job calling a Script Include which in turn access a REST Message to Google Calendar and successfully retrieves a JSON response containing the dates of U.K. Bank Holidays. I want to be able to write a script which adds the r...
How to create fields automatically on UI page
Hello experts, We need to delete journal entries, audits and attachments from sys_journal_field, sys_audit and sys_attachment tables for the entire table worth of records. Deleting records from table doesn't delete journal entries and audits. Is this...
Hi Team, I am working on one integration where i need to send PIN number to user via email -However I dont want that PIN to be visible in ServiceNow on task its only user who can access the link .Is this configuration possible ?? Any other way to...
I've got an SLA workflow for emergency changes that creates an event when it reaches 50%, 75% and 100%. When the event is called from the workflow at 50%, it passes the current.task.requested_by field as parm1Same thing happens at 75%, except as par...
SpoilerWhen caller_id.field_staff is true in an incident, add 'Rugged Device' model category which is assigned to the caller in the asset field automatically. If there are multiple Rugged Devices, please allow there to be Mandatory drop-down with the...
In the old "listview" incidents are displayed under the History tab with in the first line (the title) the text Incident and in the second line (the subtitle) the Short Description of the incident. When we open Service Operations Workspace and look u...
