Looking for some inspiration: We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group. However, some groups are requesting that we limit who can assign to what groups. Their suggest...
This is my view:This view is on incident table.Version: HelsinkiI have no idea how to config the fields.On the other hand, why does this man have a fancier view than me?How is "add CI relationship" enabled/disabled in "Related Items" formatter
Hi Team, Scheduled Data Collection is showing read only even if there is no protection policy. And It is inside a scoped application.What can be other probable cause for this ? Thankyou for loking into this problem !
Hello Everyone,I'm facing an issue during the password reset process in ServiceNow. Here’s a quick rundown of the steps leading up to the problem:Step 1: Validating usernameStep 2: Validating email IDStep 3: Sending password reset linkStep 4: Validat...
Hi All, We have a requirement where I need to add two functions of a script include with if else condition.If variable is Add Members then it should be script include and the below functionClientUtils().isManagerOfGroup(); and variable is Remove Memb...
Is there a way to have "copy Request" function for Service catalog so that users doesn't have to type the value every time, when the forms are big
Hi All, I am receiving the current sys_id of the location example america location and i have created three buttons in the HTML code Server side code :var queueId = $sp.getParameter('location_id');HTML code : <div id="buttonContainer"><button ng-clic...
Please could you provide detailed information and step by step about service now account creation
Hi Community, I was wondering if it's possible to show catalog item variables on a RITM approval form?So, I have the below email that goes out for approval for firewall changes in this example:Clicking the approve link takes them to this form:Is it p...
Hi all,When we first implemented ServiceNow we were under the impression that when an incident goes from a Resolved state to Closed it could no longer be re-opened by the users clicking the link that emails the instance with a subject of "please reop...
FYI the matter in the description which makes this happens is log files : home/revremit/logsedit5/***************************************9887-8795786476-9797.logProcess tree: 1248917/(bin/bash/isr/bin/ftptxn/home************************* etc) if we r...
We recently had a network change that was executed. As a result we had 2 events that were raised due to broken functionality following the change. Is the right thing to do for tracking purposes, to open 1 incident record for each event even through...
I'm having some difficulty creating a Database View for surveys. Below are the requirements, screenshots of the database view I created, and the challenges I'm facing. Requirements:Each survey result per INC is in one row.Each question (from Quest...
HI Team when I create a new Change Request, the system automatically adds additional Cis in the Impacted Services/CIs related list. that are not part of this change. Please see the attached screenshot
Hi All, I have used below email script to add delegate of approver user in cc of notification but the script is not working. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email,...
