Resolved! What is the use of scripted rest api over Rest message?
When we can get the data , post the data, update the data using REST message and what is the need of scripted rest api.Can i get some insights and use cases on it?
Forum Posts
Issue with timezone conversion with EST time zone.
Hello communityI have a requirement that in change form I have planned start date field when I select date and time in any time zone it should be converted into EST/EDT and display in another field which is planned start date (EST) field for this I h...
Resolved! Can we send schedule reports to an external server
HI Community, Is there a way we can create scheduled report and send the report to an external server. so that whenever the scheduler runs the report is sent to the server automatically without manual intervention. if yes please help me. Thanks.
How to convert notifications to a service requests
Hi All,We are experiencing an issue in converting notifications to service request. We are getting huge number of notifications for password expiry of service accounts which are getting missed many times. Hence we want to fix this issue by creating s...
Resolved! I want to get the details from the request item description Field to sctask Field.
Hi Team,I want to get the details from the request item description Field we have the below details and that need to be copy to the sctask new Fields.I have all the details in request item description like,What is your contractor's personal email add...
Service Catalog Items: Capex/SaaS accounting treatment?
Anyone have experience getting catalog item builds classified as capex/saas with their accounting department? I'm looking for their rationale if so. Thank you
Resolved! Release Management Feature Actual Start date
I has asked to look into why the actual start date and actual end date are the same on features. It seems that Actual start date does not populate until the state is work in progress which make sense. However, when you go to another state like Testin...
Table Names
We have noticed on the switch form (cmdb_ci_ip_switch.form) there are 4 additional tabs.We are looking into using a third-party tool to discover and update our CMDB.Where can I find the table names for these tabs, the same type of issue is in the Rou...
OOB Save button hide in scoped app
Hello All, Need help for the below When a form is submitted, the out-of-box (OOB) save button/context menu save should not be visible if the user opens the same record again. Is it possible to achieve this requirement?Additionally, we have a custom ...
Plugin required for the OAuth 2.0 via REST API
Hi Team, Can someone please help me on the below .What are the plugin required to execute the OAuth 2.0 via REST API step in integration hub.By the API Registry i am getting the token but the token is not useful in the REST API , it is generating the...
Random/unexpected behavior of customized subcategory2 field
On Incident form we have 5 field category , subcategory1, subcategory2 ,subcategory3 and subcategory4.except subcategory 3 other subcategories choice have dependent value.So we are adding the choices of subcategory3 using onchange client script[Oncha...
In email logs showing as processed "Create incident" inbound action but not showing the target field
We have requirement when mail comes from mail address "test@example.com" to testdev@service-now.com and subject contains "Resolved", inbound action shouldn't create incident record.If mail comes from mail address "test@example.com" and subject doesn...
unable to find UI action "schedule" in standard change request in ATF
In the standard change request form in ATF I am unable to find schedule after submitting the form, Any ideas on how to fix thatthis is the error andthese are the steps
Assessment Metric with Method: Script question
Hello,I have a requirement to auto calculate some assessment metrics. After changing the method to Script, I am unable to find the results for these metrics. The category has 25 questions and I changed 6 of those to method: script. I can see the r...
Execution of the PowerShell script using MID Server
Hi Team, Can someone please help me on the below query as i am new to integration i am trying to execute the PowerShell script via mid server as i have the windows credentials.By using this how to execute the PowerShell in the integration hub, curren...
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