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Onchange client script

Hi All,I have a function in a script include which I want to call in a on change client script to retrieve if the requested for  user has IT Hardware department as his department . And if he has IT hardware department then make few fields on the form...

JP6 by Tera Contributor
  • 250 Views
  • 2 replies
  • 0 helpfuls

Nudge option is not working.

For one of the requests an approval triggered to wrong owner. So, we have changed the owner to correct one in the table and tried to click on Nudge to retrigger the approval. But the approval record on request still shows the old name.Can anyone help...

Pavan S by Tera Contributor
  • 207 Views
  • 2 replies
  • 0 helpfuls

About Flow designer

Hi All Can we use Flow designer for Knowledge Management and if we can use flow designer ...how to use Flow designer instead of Out of the box workflow ?

Duplication of RITM's

Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...

Instance Migration

We are planning to migrate two ServiceNow instances within the same organisation, both primarily used for ITSM and CSM. We will be migrating data from instance A to instance B. Although there are many posts on this topic, I am looking for some struct...

Scotty88 by Tera Contributor
  • 1606 Views
  • 2 replies
  • 0 helpfuls

Is there info available on 'Password', 'Password2' Field Types?

I am exploring options for a password storage solution. I observed there are 2 data types PasswordPassword2I was unable to find any documentaion on this. Has somebody used these fields or built a solution for password storage?Interested to hear any l...

nasa by Kilo Contributor
  • 9279 Views
  • 4 replies
  • 17 helpfuls

Resolved! Response time SLA on RITM Tasks

Hey all. We have our INC SLAs set up and notifying; I was able to customize that without issue, but I'm trying to apply the same practices to the RITM list and I realized I have a couple of actual scenarios to SLA: RITM is opened with 0 approvers; im...

Child and Parent request affected Ci's should be in sync

Hi Teamwe have a requirement , if any CI's that get added or removed from affected CI related list of child task(change_task) same needs to be added or removed from parent request (change-request) both should be in synchow can we implement this can a...