Hi All, I have create one inbound action in witch I have added condition of email id witch I want, from those particular email id ticket will created, as a admit if I do testing from that particular email id so at that time email and request both are...
Is there a way to add dashboards to the Agent Workspace, especially in the Analytics Center page? In my Developer Instance, there is a "Base agent workspace" ( url: /now/demo/baseaw ) in which we can access Dashboards and add new ones via the Analyti...
Hi All, We are getting an error on state field 'onChange script error: TypeError: Cannot read properties of null (reading 'up') function onChange_change_request_state_14(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ...
Hello Team, I am trying to update FX Currency Field by using this method :current.total_amount.setDisplayValue('USD; 1000'); In my case I am storing the number value(1000) in a variable see below:var negotiatedAmount = '1000';current.total_amount.set...
Hello @ Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree , @AG - LearnNGrow, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Automatically Assign Predicted Group to universal request.Configuration -1.We have some gro...
Good Morning all we have just updated to Washington i have come on this morning to find that one of the schulded jobs that run every two hours is now generating this error Import Error: Evaluation error: JavaScript evaluation error on:var remoteFileI...
Why doesn't Scheduled Script Execution work? Set the start of the business calendar entry to the script's execution schedule.I also tested setting the start time in Figure 2 to the current time, but it did not work.I tried setting ONCE and DAILY in R...
Using scheduled job I am creating a request item daily for our Building Maintenance team. Currently they have a Microsoft form where they have date field and then the checks they have to perform for example: Visual Inspection - LightingStairs - OkCor...
We are using the multiple provider single sign-on plugin.I want to pass a return URL after sending my users to the correct SSO portal.Example:Our ServiceNow instance is defaulted to SSO #1.However, if I provide users with a certain URL (a public UI P...
I am trying add a condition to not show edit button when the reference is from incident. I tried to use parent.sys_class_name='incident' in the Omit Edit condition. Doesn't seem to be working. Any ideas on how to access the parent type?
Hi Guys, I have a display business rule that I am calling from a client script. When calling using g_scratchpad I am getting a "undefined" error when trying to retrieve the value of the field. I know i am missing something really small please see bel...
What is the use of 'Fulfillment automation level' on the catalog item form? Does it have anything to play as part of request fulfilment?
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Hello All, I'm creating an order guide to manage all of our applications available to request access to. Each application has it's own catalog item to manage the different approvals and tasks via workflow. I have everything working correctly except ...
Hi, In Performance Analytics(PA):I have get the percentage breakdown for 'Customer' in terms of Response and Resolution within SLA for priority P1.For this, I have created below:1. I have created two automated indicators and one Formula indicator for...
