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Resolved! Knowledge Article Templates - Change Heading Size?

Default article heading sizes are too big. I'm trying to find a way to style them down, but I just can't figure out what I need to put into the "Field Style" box in my article template to apply the resizing I want. The "font-size" tag appears to only...

LOUDNOISES by Tera Expert
  • 1734 Views
  • 7 replies
  • 2 helpfuls

List filters are not working

Hello,I have a problem and can't get any further... A user has the problem that his List Filter no longer works. (All tables). An example image is attached => filter on sc_req_item active=true but filter shows both. I already have:- cleared the cache...

Resolved! How to show/enable 3 form sections

Hi, There are 3 form sections on the problem form, which are not there on the existing problem form.I want to add them back. How can I achieve this?Thanks,Vaishnavi

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Restrict KB Article access to certain users

Hello Experts, There is a need to restrict a KB Article to some users. When I set the kb roles to "public" and set the Can Read attribute. Its still showing the KB to everyone in service now portal. Not to selected group of audiences added in the "Ca...

date/time filter has \\ in it. Why?

We have a filter set up for CAB and it includes a start date between, and these \\ are in there. Why? I can select the dates and times again but when I save, it looks like this again. I don't think it has an impact on function, but they are not norma...

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Jenna by Tera Expert
  • 376 Views
  • 2 replies
  • 0 helpfuls

CMDB integration between two ServiceNow to ServiceNow

CMDB integration between two ServiceNow to ServiceNow Please let me know the best way to to the CMDB integration between two ServiceNow instances , Please let me know any docs available   

Royal1 by Tera Contributor
  • 2213 Views
  • 5 replies
  • 0 helpfuls

Resolved! Community Email Issue

Hi @David @Dan Bruhn    For the last 3- 4 days, I am not getting community emails in my mailbox and the count is like 5-10 in the whole day compared to the last 1 week. Is there any issue in my profile or community issue?   Is anyone else also facing...

A report on the Incident Table

An ITIL user has access to all the attributes of sys_user_group table when they run the report.However, if they run the report on the Incident table and dot walk to sys_user_group attributes to be included in their report, the values from group table...

Future Date Scripting Help Needed

Hello All,Can someone please help or point me to where to look? I have a form that has the following fields:Plan Period (Select Box)a. Thirty (30) Daysb. Sixty (60) Daysc. Ninety (90) DaysPlan Start Date (Date Field)Plan End Date (Date Field)What I a...

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Hola Ola by Giga Guru
  • 274 Views
  • 1 replies
  • 1 helpfuls

Allocate tasks based on replies on Service Catalog form

Customer requires tasks created based on the content of a field on a form in Service Catalog. For example : Form contains a field for region, we require a different task created for each region selected   I have created an execution plan with tasks b...

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johnrob18 by Giga Guru
  • 214 Views
  • 2 replies
  • 0 helpfuls