Hi everyone, I'm encountering a problem with the flow. When a catalog item request is submitted and a RITM is generated, it creates five tasks in parallel. However, even after I close these catalog tasks, they continue to show as "waiting" in the flo...
Hi All,I have a catalog item when I click on try it it shows order now,add to cart , quantity etc. But my requirement is on try it page instead of all these options only Submit button should be displayed. So for this I also tried below catalog clien...
Hi, We have managed to use the OOTB SaaS Integration for Asana. We compared the user subscription list from Service Now to the Asana Portal and noticed a lot of additional users that is not in Asana Portal. Majority is where the user's have left the ...
Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...
Hello, I'm currently noticing that Values for Boolean fields on a metric are being set as Date time values instead of "True" or "False" values, if you see the image the idea of that metric is to check Field value changes , is there any way to make th...
Hello everyone!Need some ACL help, and I have a feeling my existing configuration is giving me trouble.I have a project ask where we have a new catalog form "Employee Access Request". The RITM records for this submission needs to be restricted to onl...
I need help creating a Catalog Client Script to show an info message when a variable is set to yes. *will contractor require a laptop? If yes, I'd like to show an info, warning or error message, under the field to show a msg "You must attach an appro...
Hello All, Has anyone worked on the Demo hub? We have accidentally deleted load the demo data loader. how to I get this back? Also, how do you refresh the configuration each time after the demo? any help is highly appreciated.
Click a UI action to reject a request is not working. It is not changing the state to rejected through the Atf step, any other way to reject a request through atf. It is working when I did it manually. Please help me on this.
Hello everyone, I created an iCal to send notifications to change request clients, whenever there is change maintenance, of the Standard, Normal and Emergency types, in the scheduled, re-scheduled or canceled states, for the affected services.In an o...
I am trying to generate a report that shows who is on call at the time I run the report. I have tried to run it from several tables, schedule, rotation, etc. I am able to get the people that are currently on call. I am not sure what table I should be...
In one of the catalog items, I am having a filled mailbox type, and in that I am having the option as personal mailbox. So if I select the personal mailbox, then there is another field that is the mailbox email address. So if the requested by is rais...
Hello Guys ! Good day ! How to see how many licenses are available and used before a catalog item for a new request is submitted. In addition after a specific threshold is reached inform the POC that this is getting close to the limit.Can someone P...
I need help creating an email script that allows users to click "Accept" and "Reject" buttons in a notification to open Outlook, with the email body in Hebrew. While my current script successfully opens Outlook, the email content doesn't appear with ...
Small question, at the moment in our incident management module we have configured that tickets close after 7 days automatic when in attempt 3, but I also need to have that when in attempt 1 or 2 after 7 days ticket goes to in progress automatic. Is ...
