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How to call decision table API from script include and return output

Hi Team,I have created one decision table where I have given input as a "country", "location", and "employee type" and I have set in results "type" as home or office according to all 3 inputs. Now I have to call the decision table from the script inc...

lucky24 by Tera Contributor
  • 1431 Views
  • 1 replies
  • 0 helpfuls

Count & result is showing different in portal search

Hi,In CSM Portal, we have used "Service Portal Default Search Application" as search application AND "Service Portal Search"  as "Search Results Configuration". When Searching with keywords in portal (Homepage Search) , It showing the number is not r...

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Vinay49 by Tera Expert
  • 1234 Views
  • 4 replies
  • 3 helpfuls

Grant watch list access to see RITM

I have a request from management to grant whoever is on the watchlist access to see the RITM they are listed.  I was able to get the ACL to work a little, but it's not pulling in all fields.  The attach screenshot is all I can see when I do a user im...

jaubert by Tera Guru
  • 451 Views
  • 2 replies
  • 0 helpfuls

Incident Work Notes and Comments Placeholder Text

I've been doing some research on setting the placeholder text in the comments and work notes on the incident table. I've tried the following client script: function onLoad() { var eta= g_form.getControl('work_notes'); eta.placeholder = "Internal IT w...

Data label truncation on report widget

Hello, I have seen a few questions about label truncation on reports. From those questions, we have fixed this by disabling certain sys_properties (glide.chart.truncate.data_labels &  glide.ngbsm.truncate_long_labels) but even with this tested and wo...

Resolved! Retire CIs via Flow designer

Hi All, I have created a catalog item to Retire the CIsUser can multiselect the CI (field - Select CIs(List collector- cmdb_ci table)).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will ...

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Samiksha2 by Mega Sage
  • 589 Views
  • 2 replies
  • 1 helpfuls

Import data

How to import functional ID into particular servicedesk 

Kat123 by Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls