Hi Team,I have to create a month over month report, for this I have created a report based on grouped by is created but requester is expecting differently.ex: if in January we had 850 apps, and then in February 5 more were added it should show 855 (...
Walk-up Experience How to change the sorting order of walkup items in Walk up Queue page.Instead of sort based on overall wait time, we would like to sort based on check-in time or requeued time.
Hello all. I know I am doing something wrong here and I'll appreciate guidance. All I'm trying to do here is WHEN a Request is submitted, to ONLY show the RITM and TASK to a specific assignment group. No other group/users should be able to see it, Wh...
When we setup our on-call schedule for a group and go the the escalation setup, there we get an option to "overide escalation". This means that we can overide the default escalation with a custom escalation. However, when we click on this, we manuall...
Hi,I have a list collector variable name is "access_request_for", It have five value which comes from question_choice table(From list collector we can select multiple value/Choice at a time). My requirement is "The related groups name should be set ...
When I am navigating to System Definitions -> templates, Most of the templates as a admin I can edit whereas some of the templates are in read-only state. Can anyone suggest why this behaviors occurs even to admin user. Below I'm attaching a screensh...
Hello All, I need to modify service portal header, when i added more menu item they will overlap with the login widget. I need to achieve this using the mega menu. But somehow i am not able to achieve this. I am attaching the screenshot, please have ...
Hi All in one my script i used below and results are as expected. var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2'); Now i did this and it is returning all incidents instead of throwing ...
Hi all, we have a requirement to create a refence field on the schedule page mentioned below, the field should refer the cmdb_ci table so that user can choose their CI and see their schedule based on their application service and plan their change re...
can we add 2 level of approval to order guide?
Please create a review task for the below categories for a new team listed below. category - Producersubcategories:Address update – No Review taskAdvance, Draw, Recon – No review taskCommission Adj – Review TaskCommission Stmt – No Review TaskDirect ...
Description: I'm encountering difficulties creating reports within a specific application due to issues with catalog item variables not persisting when used as filter conditions.Background: The application I'm working with utilizes custom tables, and...
Hi I have a requirement where the values selected in the list collector must be populated into the Multi row variable set.The list collector is a list of CIs and based on the selection of each CI , the MRVS must get populated with the details of the ...
We have a long standing incident open (Nearly 18 months now). The incident was long ago resolved by workaround, and has reoccured a number of times, with each being resolved. The root cause is still being investigated. I am encouraging the resolver g...
Hi All, Propose a Standard Change template in change request is not working.When I am clicking on this it is showing me this errorPlease help in this. Thanks,Sam
