HelloCan we show pending knowledge articles in global search through short description as it is working for published knowledge articles. And it should be visible for ITIL users as well.Can someone share suggestions here!Thanks in advancePriyanka
In many ServiceNow interviews or in any interview there are some managerial questions . I tried to find some managerial based questions which can be asked during the interview process collected from various sources. 1. What's your biggest professio...
Hi, We have subcategory field that field is dependent on Category it is working fine for dependency b/w category and subcategory.Here I need to give subcategory field that field is dependent on Select type of application field for dependency b/w Sele...
I'm trying to add Child incident tab on incident form to related list but I can't find it.
Hi Experts, Our client will frequently use email channel to create and update the incidents, instead of following the OOB functionality to reply on ServiceNow notifications which contains the watermark. They will reply on the email threads with multi...
Hi,In Record Producer "Map to Field" is not working for Reference field type. I have submitted the Record producer with some location as mentioned in the below Screen: But after submitted it is not getting auto filled instead it is empty field in th...
I have multiple SSO in my servicenow instance I want Azure SSO to work for native UI and Okta sso to work only for csm portal how to do that in servicenow? I can't use SSO Source field as we do not have clear list of who will be using which SSO, we w...
Hello TeamIn my servicenow instance when we closed sc task after that ritm automatically get closed.but i want if assignment group is empty ritm will never close and it will abort that action.can u please help me with that.
Hello, Need help in understanding Task Definition in service catalog. How we can set assignment group for the task created from task defination? When We should prefer Task Definition instead of creating tasks from workflow/flow designer Appreciate y...
I have built 2 custom tables which are request travel and task travel which extends task table.Variable editor is created on request travel which is working but not working on task travel record.Name: Variable editorFormatter: com_glideapp_questionse...
Hi , I have to achieve a requirement if an incident is p1 then one problem ticket will be created automatically and linked to the incident. Thanks , Arnab
Hi, I am having one requirement to build a notification to notify a group when the record is inserted in 'quarantine_file'. To test this notification, I need to create an event and then trigger the notification with the event. But I haven't worked o...
Hello Experts, I was able to successfully create an automated service request to add ReadOnly Admin access upon request submission in the production environment. Additionally, there is a requirement to remove this access when needed.However, there is...
Hello Experts, I need to pick the newest approval record [From time stamp] on sysapproval table for a RITM. Please help me out. Thank you in advance. var approvalRec = new GlideRecord('sysapproval_approver');approvalRec.addQuery("sysapproval","96f9f...
Hello, I have requirement to create new catalog item and automated flow...created below two fields.1.Request_for (Reference:sys_user)2.RITM_number (Reference:sc_req_item)For the flow, 1) Once the user submits the Form, Approval triggers to Requested_...
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