Hi removing itil role from users if they not logged into the system in 60 days. I am able to remove itil role from users and able to send an email as well but 2 emails are sending, it should be sent only one email with list of removal itil users. ...
I have a catalog variable called "group name" it's a single-line textit's hidden by default and its visibility based on the value of another variable using UI Policy the UI Policy works fine in catalog view but after submitting the request and go to ...
Hi Team, Could you please help me how to add question symbol beside field as per the below attached snip. Thank you.
Hi all, I'm trying to configure a Request Message with Oauth 2 autenthication via Application Registry. Third party requeriment is that request Body of the Token Request Call should be a JSON with a specific format. Everything I've tried generates th...
Hello experts,I have a catalog item associated with a flow created in Flow Designer. Once I request this item, always the stage "Completed" is displayed first (as shown below).Within the flow, I have a catalog task. Once this task is completed, the s...
Hello All, This is a weird one so, I have a MRVS with some Select box type fields that I populate the options through a rest call using the addOption() method. The value and label are set correctly, however, when the user selects an option and save t...
I know UI policies can hide or show diplays, or you can make any field mandatory as well. But I dont know what is a data policy? Can I have screenshot of examples of data policy?
Hi Community, I want to add a filter condition in one of my list view where i want a unique entry to be shown in the data. For e.g., User ID is a unique key but for xyz User ID i have 3 entries in my list view. I just want to show a single entry in m...
Hi, How to create three RITM in one request after submitting the catalog item to map respective three groups.Thanks!
Hi All, I had a string field before having values in some fields and other records are empty but I converted it to a choice field through dictionary . Wrote a back ground script to populate existing value of string field on an another field when a us...
Hi All, I have one string where i stored glide record information like this Name1:Value1,Name2:Value2,Name3:Value3,Name4:Value4 . But here the client gets more confusion like that so that i want Name1:Value1, Name2:Value2, Name3:Value3, Name4:Valu...
Hi Guys,We have approval requests triggered for approval to system admin user for the CMDB task. This is strange and unclear how they are triggered. Kindly please let us know what would be the reason these approvals are being triggered.and also pleas...
Hi all, I have a requirement to add a catalog item to an order guide multiple times (i.e., number of service offerings are selected = number of times a catalog item needs to be added to order guide). If we can achieve above one with rule base OR ...
I'm getting this error when trying to run a flow.Here are the images:
Hi Everyone, I have created the catalog item(with Flow Designer) to submitting the user to get ITIL access in ServiceNow. I have an requirement now, We have a total of limit 600 ITIL licenses.If a user submits a request for an ITIL license and the ...
