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How to add dynamic values to list collector from api response

Hi all,We have a requirement where we have to select more than one item (multi select).Multiselect is only possible through List collector, however the problem is data is dynamically populated through json response.So the question is how can we dynam...

Users is not showing in PDI

Hi All, While creating incident in Washington DC PDI instance when I am trying to select 'Assigned to' there I am seeing only 50 users and I want to see the list of all active users available in the system. I tried removing dependent as well as Attri...

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Raj68 by Mega Guru
  • 285 Views
  • 2 replies
  • 0 helpfuls

Regarding transfer of Universal Request to different departments

Hi,I have a requirement that I want to have a "transfer" UI Action on the Universal request record and on click of it should show a modal popup which lets you select the Department out of the choices to transfer the request to that selected departmen...

Appu2 by Tera Contributor
  • 365 Views
  • 1 replies
  • 0 helpfuls

Hide empty variables on incident records

Hi, We've got the incident variable editor displayed on the incident records and I'm wondering if I can only display it if the record was created via a certain record producer. If this is not possible, then would someone please help me with a script ...

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Amy Palaghia by Tera Contributor
  • 1473 Views
  • 5 replies
  • 2 helpfuls

Need help on SOAP outbound integration with an organization

Hi All, We have a requirement to change the endpoint URL on our existing SOAP outbound integration with organization X as X will decommission the current instance. This is a custom solution for outbound SOAP integration with X configured on our custo...

Code issue

hello team,the below code is not working for me . The code is to change the sub-category based on the category selection.Can u help me find the errorsfunction onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (isLoading || newValue ...

keepitsimpl by Tera Contributor
  • 216 Views
  • 1 replies
  • 0 helpfuls

Resolved! Flow designer to check catalog item priority condition?

We have a requirement in flow designer after RITM closed .it should check all child catalog task priority.If all are low then make RITM field compliance checked true.   If any one of the catalog task is not low ( medium , high. critical) then complia...

sukran by Mega Sage
  • 434 Views
  • 6 replies
  • 0 helpfuls

Glide record query to check the result value?

After querying table gliderecord of RITM and related records of catalog taskwant to check all records state field value is not open or work in progress.. if query return records state field is contains open or in progress then skip or if not then upd...

sukran by Mega Sage
  • 620 Views
  • 4 replies
  • 0 helpfuls

How to send notification exactly before 7 days only

Hi , Here Request is : i have one field First review date: 25-May-2018 now i would like to send notification exactly 7 days before from First Review Date of records. Problem is as per my script it is trigger  which records are having 25th, 26th,24,23...

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chanikya by Tera Guru
  • 1971 Views
  • 3 replies
  • 0 helpfuls

Service Desk metric calculation

Good afternoon, community. I'm trying to find a way to report on duration of a task that starts with our service desk assignment group and moves to another group. In other words, average triage time for our tier 1 agents to document and move INC to a...