I am working on a project on my PDI in which I had to create an application that allows users to borrow vehicles from my company. I have to create a business rule on Vehicle Servicing tickets that stops users from closing the tickets when the Vehicl...
Hi All, Does anyone have an idea how can hide a variable if the catalog item is completed as part of the onboarding order guide. I only need to display the variable when the catalog item is used standalone. All ideas greatly welcomed!Thanks
How can we create a create a report in service now for successful, failed and completed vs open changes and average time to close metrics is there way possiblei have tried to create a report but it is not showing the avg time from change_request tab...
Reference field to bring back only the matches in the cmdb_ci_business_app table matching company value entered.use form variable named: business_app_company to filter/return only business applications that match company companyLIKE(current.variable...
Is it possible to abort submission of a record from a script and not throw error and instead move to next record. Can I accomplish this on a before BR? I don't want to show any error instaed just not complete the insert. Is there a setting that I can...
On the ticket form, I have added a hyperlink using the Icon Link widget. The widget with the link should only display base on the submitted record.e.g. If the submitted record starts with IDEA then display the 'Icon Link' widget.If the submitted reco...
Hi, I have a Virtual Agent and Live Agent enabled. When I'm testing topics in Designer everything works as it should. However, when I move to the user portal and open chat it defaults to Live Agent, skipping VA completely as if it was no enabled at ...
Hello, What are the minimum requirements you have established for documentation to be attached to a CHG record being submitted for approval? Who makes the decision of what needs to be attached to the CHG record?
Hi I have created a BR on request table, where it checks whether its parent is empty or not.if not empty then it glide incident table and check for the concerned parent incident and sets it state to request created.upto this is fine, but I want to se...
My requirement is:I want to collect the data of the requests submitted through different service channels for reporting for specific date range. As if ; data showing how many requests are submitted through email or phone or chat , etc.
I'm trying to create a report showing a list of all users with the ITIL role and how many tasks they have closed. The most important part is that it must show users who have not closed any tasks, so I can't just report off the task table alone.Can ...
In ATF , the state in the form is not changing but while performing the steps manually the state in the form is changing to :Waiting for TMB Approval" in Xanadu release
Hi All, I have one requirement in the email inbound action script, I want to get hostname from the url as below.In the email, as below url will be provided.How we can achieve this. Expected HostNamehtt...
Hi, I have a requirement to populates(add) value in a list collector's value/ remove the value of the list collector field, based on 3 check box fields. I have tried Script include and onChange client script and also tried to modify through Referen...
Hi Everyone,I need to remove text index for certain fields in the cmdb_ci_ip_address table, which text index field is already false. Anyone provide solution for this. Thanks & reagrds Venugopal S@Ankur Bawiskar @Pradeep Sharma @Chuck Tomasi
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