Hi,SLA when Upgraded from P4 to P2. P4 Resolution SLA is not getting cancelled. P2 Resolution SLA and P4 Resolution SLA both state "In Progress".I want the P4 Resolution SLA cancelled when P2 Resolution SLA is created. Thanks,Vaishnavi
Hi, There are catalog task notifications related to RITM that opens the task Record in "self-service" view to the user when clicked on the link in Notification.It should open in "default"view Thanks,Vaishnavi
I have created a ui action button for custom workspace when I click on button it should popup list of records from table. My requirement is when I change any list records it should automatically refresh . Ex: Now my popup is showing only new state re...
Parallel Approvals in Flow Designer is not working, it is triggering Approvals for all but once any one approved it gets closed for all. When using Multiple "Ask For Approval" Actions inside a "Do the following in parallel" Flow Logic seeing that the...
We have a task board that I built years ago. The board shows assigned to for open incidents within several assignment groups. One of the principal users is no longer seeing two of the members who have incidents assigned. I've confirmed that I see ...
Hi, How the survey should be trigger to the loggedin user Once the request is closed.Can anyone please let me know the process.It will be useful. Thanks!
User has a requirement : In a catalog item, when a 'ABC' ci is selected , 'XYZ' option of request category field should be removed from option.For this , i used the below script but its not working: function onChange(control, oldValue, newValue, isL...
HI Team,do we have owner/reviewer at Knowlege Article level. I can see in knowledge base we have it ..Other option is to create 70 KB and 70 KA.. which is not a good idea and I'm sure ServiceNow would havethought about it. Thanks for your help ..
Hi, Can anybody tell me what is MTTR report?? And possible types and ways of that report. I am confused between the duration of ticket from create to resolve report and MTTR Report. Thanks, Vaishnavi
I am trying to build a cataloge where a group will be selected from the reference. further Users and Roles will addedd to the group. Need to write script to check if the user is already a part of the group and to check if the group already have the s...
I have done with example catalog item but ui policy action is not working. Example : should be visible "Contacrt Employee". Type : Multiple choice Question : Please select the contractChoices :* Contract Employee* No Contract Conditions: Use...
Hi, I have a Catalog Item, in which I have a flow attached. The flow has trigger "Service Catalog" and then action to create SC_task. Now, I have created a UI action on the incident table to create a requested item with below code but sc_task is not...
I written script include for a catalog item for admin users its working fine remaining non-admin users like (ITIL.ITIL ADMIN ,SNC_INTERNAL) BY using logs I found non admin users the script include value is not print the value SCRIPT INCLUDE=======...
Requirement: Agent Mobile configured change request and provided edit function configure one more function called assess risk how to configure asses risk function for mobile which is available for platform and once we hit an asses risk button it supp...
Below the code not working function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;}Var ga = new Glideajax('UserDetails');ga.addparam('sysparm_name', check Employee);ga.addparam('sysparm_user_...
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