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Need Help in Check Ticket status Topic Virtual Agent

Hello Team,I need assistance with the "Check Ticket Status" topic. Currently, I can only see requested items and incidents that I have raised. However, my requirement is to view both requests raised by the user as well as requests raised for the user...

Triggering event

 Hi All, I have a requirement to trigger reminder notification 3 days and 14 days before expiry. As of now it triggers 3 days before the expiry. Can someone please suggest, how i can iterate the reminderDate. What should be right way to do it?  As of...

Ankita9793 by Tera Contributor
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  • 2 replies
  • 0 helpfuls

Dynamic email based on Assigned To field

HI,I need to send a follow up email to users based on the report that I generate. I have to the send the report to the users who are in Assigned to field. Can you guide me how I can schedule the report so that it goes out to only those people who are...

VenkatU by Tera Contributor
  • 311 Views
  • 1 replies
  • 0 helpfuls