Hi All
HI All, I have Create Custom table 'certificate table' in that table have one button called 'create task'.whenever user click the button auto-matic gentaed the Request task, values automatic takes the certificate table
Forum Posts
How to show attributes for a reference field?
Hi All,I have a new reference field created which is a referenced to Business App table. Whenever I select a Business App, the field should populate with number field not name field. I want the 'Number' field to populate instead of the 'Name' field i...
Replace GlideRecord with GlideAggregate and a 'COUNT' aggregate
Hi All , I have a requirement where I want to replace GlideRecord with GlideAggregate and a 'COUNT' aggregate , How can I do it The functionality of the code should not be changed , I just want to replace GlideRecord with GlideAggregate and a 'COUNT...
Trigger notification for every 6 hrs,12 hrs and 24 hrs based on one field
Hi All,I got an requirement that we have to trigger notification for every 6hrs,12 hrs and 24 hrs till the date in one particular date field.please help me how to configure this requirement.FYI I have started working on this in flow designer in which...
Resolved! How to remove "empty" option from suggestion on field
Hello Community!I have one requirement in my project that, we need to remove empty option from suggestion when we click on empty field How to remove empty from suggestion Please help!
sync sctask state to ritm by workflow and without BR usage
I have business requirement to sync sctask state to ritm without usage of BR. How it can be achieved by workflow?
Resolved! "ref_idea" added beside Idea table name while reporting.
While reporting on "sysapproval_approver" table, when I try to set a filter using "Approval For --> Idea" , I see some text added beside Idea that was not present before. I wanted to know if I can either remove it or change it to idea.Please refer th...
Resolved! Wait Time in AWA Work Item vs Wait Time in Interaction
I am trying to understand the best field to use when calculating the wait time for the transfer from Virtual Agent to a Live Agent. We are looking at the AWA Work Item table and the Interaction table. I found in the descriptions below but need a lit...
Resolved! Need Help identifying Duplicate records on custom table
Hello Team, We have a custom Table X and for some reason the numbering has started creating duplication at the insert of the record. I need help identifying duplicate records. The number of records are huge 900K+ so Group by will take forever. If we...
How to Query records of Document ID field
Hello Experts, We have a document ID field which is fetching "Applies to Table" value from some other source table. The Source table also has a filter query field, which I want to apply on the list being populated when I click the document ID field.B...
Dot Walking vs GlideRecord Query
I have a requirement to copy a bunch of fields from a table selected in a reference field to the form with the reference field on submit. In the Business Rule, would it make more sense to dotwalk each of these like this: current.value1 = current.u_r...
CMDB Discovery
We have just implemented CMDB at our organization. We are currently only using ServiceNow Discovery. Most of my CIs "Created by" show up as MID-SERVER. Which is what we want. However, I have some that are "Created by" SYSTEM. What does System mean? W...
How to check Recipient's manager AND Submitter's manager is member of a Group
I have a requirement,If Recipient.manager = member of SNOW approval group [Approval - AD Tier 0 Account]--OR--If Recipient = member of SNOW approval group [Approval - AD Tier 0 Account] THEN show Tier 0 - Domain Admin Choice in the drop downIf submit...
Resolved! How to include a column in a report that contains a URL that is dynamically generated for each row?
The ultimate goal is to include a URL on each row of a report, which the URL is dynamically generated. Here is some background information. Report table: Requested ItemsReport criteria: Requested Items where the Item equals a specific Catalog Item (e...