We want to offer any user in the company access to Visual Task boards where they can create their own private tasks (freeform), and not use data driven to access any application tables. Currently we redirect non-itil users to a portal. But we realize...
do any one aware of these property 'alias_filtering_behavior'. is these property only related to mid server. if no then where it can be used. if i create these property in my instance how to test these property behaviour. advantages and disavantages....
Hi Team , There is a service request where client want request do not allow to submitting to all users what can be done here ?
Change requests which are in state (closed/cancelled) under change requests tab is not editable by few users. Please let me know what could be the reason behind this.
Hi Team, Need help on the below requirement, can someone please help me on this. We are trying to fetch the variables from the catalog item forum to Request body on the REST Step action outline.please refer the below image. Thank you.
I have requirement that for notification if user have no role URL`` should redirect to service portal page and if user have 'itil' role should redirect to sow pages for ticket.I have written a email script for this but its not redirecting.image 1imag...
Hi All,We have one catalog item and workflow designer behind it. At one stage of workflow we need to generate Excel sheet of questions on variable editor and few variables are from multi row variable set and attach that excel sheet to normal change...
HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...
Hi Expert,I have a custom table name is "u_device" and on this table a field is "Number of user". If the form is updated the number/Count of user (it comes from asset table, Please see attched screenshot for filter and table) should be set on the fie...
HiI need to remove these two links in portal . How to remove these .@Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
Hi, Once i start a conversation it is showing the below image, but not showing show me everything to show all the topics so can you please guide me how to set up virtual agent conversation and topics in esc portal.Thanks!
Hi, We've implemented a functionality where a Catalog Task state will bubble up to its Request Item parent.For example, if an Catalog Task state is changed to pending, therefore the Request Item state will be pending as well, same for closure and wor...
Hello All, The Endpoint is not mapped correctly, it's pointing to my instance: https://xxxx.service-now.com but it is not correct and hence the Response body is empty also. What could be the issue please and I am not sure where exactly need to verify...
Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling what was the solutio...
