I am trying to troubleshoot our Homepage Search widget. When I search anything from the Service Poral homepage, it results in no results found. This is what it used to look like (minus the catalog item) We had this set up to show any Self Service art...
1. I created a Rest Message.2. I created a Business Rule on the attachment Table.3. I created one incident to add an attachment and trigger the business rule but the attachment pass in base 64 format only.Business Rule-----------------------var a = c...
Hi All, For SR the Email Notification for Approval is triggered in the other language in French where as the users preferred language is English. The Email Notification should be triggered for the user whose preferred language is set to English & how...
Hi Team,User is not able see KB Article I have checked Knowledge Base for that KB Article Can read is empty Can not read having 2 conditions 1st one is Guest account and 2nd one is User type, users type is something else and user type mentioned in Ca...
Hi,I have a requirement to display a catalog item on a custom portal . How can we configure that. Service catalog has by default access to be displayed on Service portal . But I want to display it on custom portal so that I can raise request from tha...
Posting question test
Greetings,As part of our requirement, we have to attach pictures into our PDF, but once attached the pictures are getting cropped regardless the size of the image.Attaching screenshots for reference1. in Form - i have added a screenshot of my outlook...
Hi everyone, I'm encountering a problem with the flow. When a catalog item request is submitted and a RITM is generated, it creates five tasks in parallel. However, even after I close these catalog tasks, they continue to show as "waiting" in the flo...
Hi All,I have a catalog item when I click on try it it shows order now,add to cart , quantity etc. But my requirement is on try it page instead of all these options only Submit button should be displayed. So for this I also tried below catalog clien...
Hi, We have managed to use the OOTB SaaS Integration for Asana. We compared the user subscription list from Service Now to the Asana Portal and noticed a lot of additional users that is not in Asana Portal. Majority is where the user's have left the ...
Hi All,I'm creating service request using inbound email action in flow designer. I am using sn_sc.CartJS in custom action to submit the request.I am able to submit the request, but the issue is when the request is created "Requested for" is populated...
Hello, I'm currently noticing that Values for Boolean fields on a metric are being set as Date time values instead of "True" or "False" values, if you see the image the idea of that metric is to check Field value changes , is there any way to make th...
Hello everyone!Need some ACL help, and I have a feeling my existing configuration is giving me trouble.I have a project ask where we have a new catalog form "Employee Access Request". The RITM records for this submission needs to be restricted to onl...
I need help creating a Catalog Client Script to show an info message when a variable is set to yes. *will contractor require a laptop? If yes, I'd like to show an info, warning or error message, under the field to show a msg "You must attach an appro...
Hello All, Has anyone worked on the Demo hub? We have accidentally deleted load the demo data loader. how to I get this back? Also, how do you refresh the configuration each time after the demo? any help is highly appreciated.
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