Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
Since upgrading to Washington DC my users have started seeing a "Session Expired (401) popup on their browser when their session expires. I'm assuming this was enabled or released with this version because it never appeared prior to the upgrade. If y...
We have a requirement to configure feedback option on service catalogs similar to options on knowledge articlesLike Feedback capture; helpful yes/no button; ratings.Please help me if anybody has an idea about this. Thanks in advance
Hi, Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole. Something similar as to how feedback works...
Hi, Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30. Thanks
Hi, I need to abort a submission of a request. The submission must be aborted if a variable List collector contains a substring I added a catalog Client Scripts - printscreen in attachment. Issue:even if the list collector contains "CyberArk", the re...
Hello,I have a use case where a user would need to select from a list of applications in a list collector variable on a catalog Item. We would like to refine the list of applications based on their department. I was thinking about defining this logi...
When we use List Collector fields, In RTIM and SCTASK variable showing below field option. Filter, Available & Selected. Is it possible to keep showing only selected field? We don't want to show available and Filter option to ITIL users. its more con...
Using UI actions, we must create a button state to move to the closed list level. Once I select the record, it should be updated to close.
Hi Team, I am sending two approval's parallel to request item by using the flow designer(Do the fallowing parallel). Now I approved one approval, automatically second one going to the no longer required how to fix this kind of issueAdvance thanks Tea...
Hi Experts,I created a report and published it. Then I copied the published URL and tried to open it in the new browser. But I am unable to view the report and it is showing 'Access to this content denied based on report_view ACLs'.'.Basically this U...
Hi Team, I created on flow there I am using the Do the fallowing parallel logic by using this logic I am sending two ask for approval , here what is the problem one group approval automatically second one going to no longer required i need both gro...
Hello Community! I need some help with the Script, can you please help me with the requirement below I have managers group--contains 10 users.I want to check all users are currently managers of any group?.If yes retain them in managers group.else rem...
Hello Community, I have two catalog items one is order mobile and other one is order laptop and my expectation is I want to tag laptop ritm to the mobile ritm parent field once laptop ritm is closed then mobile ritm state should be changed to work in...
Hi, Before "Xanadu" release when I was using "Washington DC" instance, where I created a Form Action button for all the tickets type where I select the View "Default View" and that button was available for all the tickets type like Incident, Problem,...
