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Add a new field in description of approval task

Hi, I want to add a new field in description of approval task.Case- there is a requirement to add newly created variable inside the description of approval task so that approver can get complete idea before approving. Please help me to know how we ca...

snriya by Tera Contributor
  • 865 Views
  • 5 replies
  • 0 helpfuls

I want to trigger a task based on MRVS choice.

I am trying to trigger a task in workflow based on choice selected in MRVS. I am trying to do in a script using a if in workflow but it is not triggering. var testRoles = [          'sys_id of choice1 in selectbox',           'sys_id of choice2'     ...

Taaha M by Tera Contributor
  • 300 Views
  • 2 replies
  • 0 helpfuls

Highlight a row in a list view based on a Workflow state

I have a request that based on the state of a Workflow and ticket type, highlight that ticket row in a list view.I'm trying to make that row stand out, so it's not missed.Another option was to send a SMS message from the workflow, but I've not been a...

John H1 by Tera Guru
  • 493 Views
  • 1 replies
  • 0 helpfuls

Attachment field in form

Greetings,One of my requirements is to build an file attachment-accepting field in ServiceNow. The attachments must come from either 'My computer' or a specific table in the instance.In other words, I should be able to attach a PDF from my PC or any ...

sakshi18 by Tera Contributor
  • 1593 Views
  • 2 replies
  • 0 helpfuls

struggling with task in ITSM Implementation Simulator (Rome)

Hi All, I am struggling with completing a task in the ITSM implementer Rome simulator. the problem statement says: The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Chan...

Amit Ahuja by Kilo Contributor
  • 3066 Views
  • 4 replies
  • 20 helpfuls

User is not able to set timezone

Hi team, There are 2 usersone user is able to set XYZ time zone in all the languages, but second user is not able to set,one more point I want to highlight is in the dictionary of time zone XYZ time zone is inactive true.  please guide for me this.Th...

Vyanktesh08 by Tera Contributor
  • 381 Views
  • 1 replies
  • 0 helpfuls

Show field as empty without null value by default

Hi, I am adding a new variable in mvrs which should be empty single line text field. I want the field to be empty without any default and null value showing in variable. In the attached picture below, the value is showing as null which I dnt want to ...

snriya by Tera Contributor
  • 576 Views
  • 2 replies
  • 0 helpfuls

ServiceNow to ServiceNow E-Bonding | SRM

Hi All, We have customer requirement to E-Bonding of two ServiceNow instances. We are doing it for SR Module and we need to integrated all three levels i.e. REQ, RITM, SCTASK. Data flow will be as below. 1. User raise an request in their ServiceNow -...

Milind1 by Tera Contributor
  • 532 Views
  • 1 replies
  • 0 helpfuls

Lookup using list

Hi Team, I am facing the issue with Lookup using list. When I click on reference field's search ICON.We got one error (Part of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.u_hr_user) li...

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Yajna Yadla by Tera Contributor
  • 2532 Views
  • 1 replies
  • 2 helpfuls

What is Upstream & Downstream CI ?

Hello Experts,I have few doubts regarding the Upstream & Downstream CI , Can you please help me to understand this .I have read   the example of "EMAIL "   service , But am confused about the upstream & Downstream CI.As per the sysadmin guide , it is...

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