ORDER OF EXECUTION
@Ankur Bawiskar @Dr Atul G- LNG @Ravi Gaurav @Pradeep Sharma What is the order of exection of ACL, BUSNIESS RULE, WORFLOWS , DATA POLICY, CLIENT SCRIPT, UI POLICY, UI ACTIONS,ETC IF ANY IS LEFT.
Forum Posts
Category names for notifications
Hi Team, Can anyone please help on notification categories. we do have few notifications on different tabes but not sure what will be the category to be selected . Example, one notification is written on clone_instance table but not sure what will be...
Integration webex with servicenow
Hi all,i am trying to integrate servicenow and webex i have created REST message and Scripted REST API and a script include to fetch incident details, when i sent request from REST API Explorer to test i have received incident details succesfully add...
ACL is not working in sub-prod(TEST) instance but working on sub-prod (DEV) instance
Hi Team, Is it possible that an ACL is working on sub-prod (DEV) but not in sub-prod (TEST)? I've already checked the roles of the users and they are all similar. Hope you can help me on this. Thanks
Discovery - Populate custom attribute based on discovery schedule
In our environment we have a handful of different departments who own infrastructure that will be brought in to the CMDB via Discovery. Obviously we'll see server/device names in the CMDB but we'd like a way to quickly filter CMDB records based on th...
Hide/show choice value based on groups
Hi all,Below is the requirement-There is a choice field with values A, B and C.1. Requirement 1- Value C should be available for selection to only members of group 1 and group 2.That means group 1 and group 2 members can see all the 3 choice values- ...
How to Clear all variables in a catalog item
Hi,I've 4 variable sets and many variables in those variable sets. All the variables are be shown/hidden/mandatory depending upon the selection criteria.How I can clear all the values on the catalog form, when I change my selection from one to anothe...
Notification to be sent only once for the same record
Hi Guys, I have setup a schedule job runs each day and filter all the changes passed the planned end date didnt get close off then trigger an event called change.pass.end.date then triggers the notification to the change owners. but the problem i hav...
On-call scheduling: Out of hours on-call - 3 week shift cycle
Hi, I'm trying to configure an on-call schedule for a team which work on a 3 week rotation. Each week has a primary and secondary on-call person. The weekly cycle should change at 08:00 AM every Monday and the pattern looks something like below. Wee...
Resolved! Flow Designer: How to pass attachments from REQ to RITM?
Hi everyone,How can I pass the attachment from my REQ to my RITM, via flow designer?I don't know if I need to create an action and what need to be in it...Can anyone help?Thank you, Beatriz.
Passing session data from Interaction to Catalog item but Clear Session Data is not working.
I have created a solution to pass session data from an Interaction in Workspace to a Catalog Item opened in new tab. However the Clear Session Data is not working as expected. It is holding onto the previous interaction's data when you use the UI Ac...
How to impliment questions and answers in Vitual agent
Hi,I have mentioned sample data as shown below image. I want to impliment in Virtual agent.Here they given questions and answers data and two different topics like General questions and Related questions so how to impliment in Vitual agent csm portal...
Clicking Resolve in SOW, the resolution code/notes, but modal not rendering
Hi All, We have a domain separated instance. In global domain, modal is working as expected, but when simulating it again in child domain, nothing happens when I click the Resolve button. Any clue on where this issue is potentially happening would be...
PDI - Service Interruption: This instance is unavailable.
Hello,I am getting the following error - "Service Interruption: This instance is unavailable", I already restarted my device, and tried other web browsers but still having the same issuePDI - https://dev266937.service-now.com/
Resolved! Setting value using ACL , client script, ui policy
@Ankur Bawiskar @Dr Atul G- LNG @Ravi Gaurav @Mark Roethof @Allen Andreas If i set the value of a field to visible using acl.and i set the same field to read only using client script or ui policy , what will execute on it?
