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Can't Edit Catalog Item While Its State is Draft

Hi All,I'm trying to create a catalog item but I get an error that says that I can't edit the item while it's checked out. I checked the item and it's state is draft and the field check_out is empty so I can not understand why I get the error above.D...

Group approval

A request submitted by specific users who belong to same department should go to group approval and in the form the variable should be read only. this can be achieved via workflow ?

JP6 by Tera Contributor
  • 275 Views
  • 2 replies
  • 0 helpfuls

Delete User Roles in bulk

Hi All, I'm trying to delete the roles added by default to the users by using below script in the background but this is not working and not allowing to delete the records var userRole = new GlideRecord('sys_user_has_role');userRole.addEncodedQuery("...

Visible the variable based on requested for

Hello team, We have a requirement for to create a catalog onchange client script if the requested for is a VP or director or CEO then the variable won't be visible to select and otherwise it will be visible to select for remaining people. Please prov...

Surendra6 by Tera Contributor
  • 297 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI Action not redirecting back to Change Record

I have a UI action as a replacement for the Implement button, as it performs additional checks. Everything works except the redirect. Instead of redirecting back to the Change Request, it goes to the list visited page. Can anyone see what I'm doing w...

shift handover application for ITSM

There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover. Can you advise if service now has anything on Shifthandov...

Amit6_0-1716889131424.png
Amit6 by Tera Contributor
  • 657 Views
  • 2 replies
  • 0 helpfuls

Service Catalog

What is the use of "do not select first choice" check box in the variable. what it prevents?

Jenjoe12 by Tera Contributor
  • 286 Views
  • 3 replies
  • 1 helpfuls