i have created one custom widget to show the RITM, but i want to show the RITM variables by using this variableSummarizerWidget widget . Please help me to populate the relative RITM variables data
I need to be able to retrieve a phone number when a user is selected in Agent Workspace
Hi, I have to create a Report whenever the user location changes but location is a reference filed I'm unable to find changes operator. And need to check whether that user is a member of a specific group. Can you provide a solution to achieve this re...
Hello, when we look at user records, we have the "incidents" related list so that we can see all past incidents by this user. This related list brings in all incidents "Opened by" this user. I want to change it to where it shows me a list of incident...
HiI have got an requirement for DocuSign integration. In my client instance DocuSign already configured. But how setup the new catalog item request for digital signature and its flow. Please give details about flow and setup catalog item doc signatu...
Hi, I want to create a new report using classic ui but switch to classic ui action is not visible on create new page.How to enable this? thank you,
Hi Team, I created the one catalog item request method is Submit and I on check the all service portal settings, In ESS poral I able to see the order button instead of submit . I need to show the SUBMIT Button instead of ORDER Button In ESS portal I ...
Hello all, I need to calculate the number of working days, for which the demand was open and populate a custom integer field called "Days Open" with the value. I am using a "8:30 to 5 Schedule" and running a schedule job for this. Please let me know ...
Hi team , i have below 2 business rules , BR 1: Before Insert, order 100IF Item requested is either Microsoft Visio or Microsoft Project 365 & Short Des says "License Check"THEN Change Catalogue Task state to Closed Incomplete (function executeRule(...
I am generating approval records from workflow. How can I get the link to it from a notification? When a approval record is created I want to generate a notification with fields from the parent record so trying to generate notification from workflow....
Hi All, How to adjust the space between the emojis Thanks
Hi, I want to create a report to the below information.Name of Report: Average Response TimesType of Report: Bar GraphData Elements Required: Total # of Cases Average Days Open ...
when the user create the problem record , you should show the message of total number of records created by the currently log in user for the problem table using OOB problem table ? Using the After BR but i need to same scenaior build the client si...
Hello. I want to add additional fields onto problem that would effect how the priority is calculated. Should I add columns to dl_problem_priority to manage this, or should I create a whole new data lookup table? Thoughts?
Prevent user from changing the state to closed in the List edit - use the Custom table. Write client script but code is not working . function onSubmit() { if (g_form.getValue('state') == 'Closed') { alert('You are not allowed to change the stat...