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Resolved! CAB Workbench Meeting Notes

Hi, The Meeting Notes on the CAB workbench - is it only the Cab Manager allowed to enter data in the Notes? All other attendees only appear to have read rights to it.Outside of the CAB Workbench, our Chg Manager usually runs the meeting while someone...

Question on Decision table

Hi Team, I have a question on decision table , shall I use the decision table in catalog item, like : based on the two variable values automatically populate the 3 variable value (note: in service portal )  It is possible or not?  Advance thanks,  

Need Help in Check Ticket status Topic Virtual Agent

Hello Team,I need assistance with the "Check Ticket Status" topic. Currently, I can only see requested items and incidents that I have raised. However, my requirement is to view both requests raised by the user as well as requests raised for the user...

Triggering event

 Hi All, I have a requirement to trigger reminder notification 3 days and 14 days before expiry. As of now it triggers 3 days before the expiry. Can someone please suggest, how i can iterate the reminderDate. What should be right way to do it?  As of...

Ankita9793 by Tera Contributor
  • 288 Views
  • 2 replies
  • 0 helpfuls

Dynamic email based on Assigned To field

HI,I need to send a follow up email to users based on the report that I generate. I have to the send the report to the users who are in Assigned to field. Can you guide me how I can schedule the report so that it goes out to only those people who are...

VenkatU by Tera Contributor
  • 351 Views
  • 1 replies
  • 0 helpfuls