Activity Pack - EfficientIP
hi folks. i'm trying to integrate with IPAM tool - EfficientIP. understand that there's an activity pack for this. but is there any guide on how to start/setup the activity pack?
Forum Posts
Creating a Separate Email Notification for a Specific Catalog Item
Hi everyone, I'm looking to create a separate email notification for a specific catalog item. Currently, we have a single notification for all catalog services. However, I need to customise the email notification text for one particular catalog item ...
Resolved! restrict closing change requests to change_manager role
i need help. i was tasked to restrict closing change requests to those with change_manager role but i cant seem to get it right. function onCondition() { // Get the current user's roles var userRoles = gs.getUser().getRoles(); // Check if the user ...
Insert string value to a field of type decimal
Hi, Can we instert string value to an out of the box field of type decimal.
Missing Review Record Button RITM on CSTASK
Hi Community, my names Sugiyanto from Indonesia. this is my first post on now community. My case : when I open SCTASK, I change RITM number become Read Only, but after this changed, the icon review record is disappear. question is how to set RITM n...
How to use "Record" workflow activity?
Hi Team,How to use "Record" activity within workflow?Im trying to record voice conversation between user and agent over the "Call Center" workflow? Existing workflow has a activity call "Forward to Notify Client" which connects the end user to the ag...
Default email id is not showing in CC
Hi All,I have created one Email client template to add 2 default email ID in CC base on 2 conditions. That 2 Email Id is showing as per condition in CC but the problem is that The Id I put in CC they are not getting an email after clicking on send bu...
"duplicate featured content for the same topic are not allowed" while publishing knowledge article.
We are facing issue while publishing knowledge article in customer instance. here are steps below to reproduce.1 created knowledge article in topic overview template and published it.2. created new record under featured content related list of topi...
In change report i also need change task (CTASK number details)
In change report i also need change task (CTASK number details) Do let know how to pull CTASK report also need Change number
Send email notification to the assignee user after the schedule time passed in change managment.
Hello Every one, I have a scenario that i need to send email notification to the assignee user after the schedule time passed in change managment. Could you please assist me.
Resolved! How to get the stage of an SCTASK to use in a Catalog Client Script
I'm trying to perform some UI policies based on a stage of a SCTASK in my workflow.I can't seem to get the stage value in my catalog client script. When I try this, the stg variable comes up blank.var stg = g_form.getValue.stage;alert ("Stage is: " +...
Resolved! how can i convert multiple Json Data in CSV File and attach to RITM
{"Department": "123","Details": [{"Name": "ABC","Id": ["xyz.com","info.com"]},{"Name": "gyu","Id": ["1234.com","info234.com"]}]}above JSON data i need to attach to RITM like below screeshot
Resolved! Request number on order status is not clickable
Hi All, I am having an issue where Request Number after submitting the request is not clickable on order status page(attached screenshot).Has anyone experience this, any fix to it?Appreciate your help on this.
Report times Assignment Group
Olá, bom dia.Gostaria de saber se é possível criar um relatório que demonstre os grupos e o tempo que cada um atuou em um incidente. Hi, good norming.I would like to know if is possible create a report times of each assignment group in Incident.
Resolved! Scheduled Job | Reassign resolved incidents
I need to write a scheduled job to reassign resolved incidents to the assignment group manager whenever the assigned to user becomes inactive in sys_user table.State should be resolved. I wrote the below query. Doesn't seem to work.var gruser = new G...