How to add multiple users to a single account in customer_contact table
Hi, How to add multiple users to a single account in customer_contact table.Can anyone please help on this, It will be usefull. Thanks!
Forum Posts
How to remove the "view in Teams Desktop App" button
Hello All,We want to remove the "view in Teams Desktop App" button.You can refer to the following screenshotThis comment gets added when we start the MS team chat.It would be incredibly helpful and beneficial for me if this could be accomplished in s...
Background script
Hi All, I am trying to build a script to find all the ‘Group’ managers and validate if they are part of another group ‘ITSM-Managers’. And want to retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group . Please assist ...
Resolved! Inserts an attachment for the specified record using base64 encoded content.
Hi all, I'm trying to insert an image into sys_attachment table through scripted REST API. The attachment is getting attached. But I could not see the content of the image. Then I came to know I have to encode it with base64 and i did it and inserted...
Help me with onchange catalog client script based on list collector field.
Hi all, Please help me with the below requirement.We have a variable named "Applications"Based on(Applications) List collector variable values selected by the user which are being pulled from the custom table, in the custom table for that applicatio...
How to route non-logged in user to catalog item in service portal using catalog item link
Hey all,I am trying to achieve that if unauthenticated/non-logged in user tries to use a link to view a catalog item in service portal the user should be able to view it but to order user has to login.Currently it leads to the login page. I tried mak...
Best way to handle clearing values from hidden variables ?
Hi,I wanted to know what the best way to clear values from catalog item variables that are hidden.Here is the scenario, I have a catalog item with several variables. I also have UI Policies that make variables visible depending on the value selecte...
ui action
When a Requested Item (RITM) is cancelled or rejected, it is often moved to a closed state (Closed Skipped or Closed Incomplete). Sometimes, there is a need to restart these items and their associated workflows. This process involves:Creating a UI ac...
how to increase height of the box the user down list box ?
Hi i want to increase the height of the box not the lookup list on the widget page i do not want to be like this
is there a way to open catalog items as a new tab in agent workspace, from a module?
ServiceNow has an out of the box UI action that opens calalog items, called create request(g_service_catalog.openCatalogItem('sc_cat_item', '-1', params)). But in order to do this you have to have a case. I was wondering if its possible to create an...
SLA for Incident Priority upgrades and Downgrades
We have requirement on SLA to be configured for Incident Priority upgrade and downgrade requirement.1st case is downgrade: When priority is downgraded for e.g. P1 to P4, the SLA start time should be the incident created time. 2nd case upgrade: When p...
How to pop-up a followup surver after answering a survey
Hi, would like to know on how to pop-up a follow up survey or trigger another survey after answering a General Survey. Thanks.
Multiple email population on single text field is not working
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue === '') { return; } if (oldValue !== newValue) { var emails = newValue.split(/\s*[;,]\s*|\s+/); var validDomains = ['@manulifeam.com',...
Microsoft Teams App configuration
Hi all, I have set up my microsoft teams with ServiceNow for Microsoft Teams by installing the app manifest.Now I can log into embedded Employee center without opening up a browse page.But one of our customers is still using service portal, so the id...
How to move Header menus Knowledge, support & Announcements to move beside logo on CSM Portal
Hi, I want to move Header menus Knowledge, support & Announcements to move beside logo on CSM Portal how to do it can some one help on this, it will be grate. Thanks!
