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Resolved! Activate Agile Development Plugins that comes with ITSM license

I have a customer that subscribed for ITSM Pro licences that comes with 1 Agile Team license (PROD12492).  1. How can customer activate the plugins?  2. What are the typical use cases and features available?   Thank you.   

Eva Tee by ServiceNow Employee
  • 2552 Views
  • 5 replies
  • 0 helpfuls

If ticket is assigned to inactive user, push the ticket back to open

Hi, If ticket is assigned to inactive user, push the ticket back to open / new state , remove the assigned to user, add a work note stating assigned to is inactive hence assigned back to the assignment group (Incident and Request) How to achieve this...

Nihad by Tera Contributor
  • 526 Views
  • 7 replies
  • 2 helpfuls

Customize Change Schedule - Add Short Description

Good afternoon Hive Mind  I wondered if anyone could help me add a column to the OOB Change Schedule? It's a great tool to visualise the calendar but would be much more useful if the short description was presented in the main columns instead of havi...

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Kieron2 by Tera Contributor
  • 569 Views
  • 2 replies
  • 0 helpfuls

Attachment field in record producer logging double work notes

Hi Everyone,I have encountered with an issue that when we attach an attachment in a record producer it is showing two attachments on the work notes how can we restrict this behavior in ServiceNow can anyone have an idea or encountered the same before...

vivek110 by Tera Contributor
  • 346 Views
  • 4 replies
  • 0 helpfuls

Manual close of incident state based on assignment group

Incident's assigned to the 'x' and 'y' groups should not follow the Incident Auto-Closure property and should remain in Resolved State until manually closed .For my incident table there is one property enabled which auto close incident after 12 days ...

Change Management workflow editor vs flow designer

On our instance, we now also want to start using change management, but we are facing some challenges.It appears that tasks created from the "Change request - Normal change tasks" workflow are being created from both the flow designer and workflow ed...

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LS91 by Tera Contributor
  • 904 Views
  • 1 replies
  • 1 helpfuls

What are the roles required to view subscribed articles

Hi,What are roles required to view subscribed articles?ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases. All subscription entries are storing in 'sn_actsub_subobject_stream' table. Than...

Mahender18 by Tera Contributor
  • 498 Views
  • 5 replies
  • 0 helpfuls

issue with catalog item meta search in portal

Hi Team, In a catalog item, we have configured the meta as "change,name change,change name,name".If we search with any of the meta data in service portal in our non-prod instance its working as expected. But in PROD, it's not working if search with t...