Modify OOB journal entry on incident creation
Hi all,Does anyone know what controls the initial system message advising a customer that their ticket was created? We'd like to slightly modify this message. Cheers,Brad
Forum Posts
How to display only Incidents on My Request Widget
Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...
Flowdesigner Lookup record condition returned false even if the record is present
Hi, I have a custom table which have users record with other details. I have written a flow with trigger condition as 'Active flag changes to false', and other actions will lookup this user record in custom table and change the status of this record...
we can change view to any other view except default
I want to change view to default, but option not displayed in list
SubFlow that creates a blackout schedule and corresponding schedule entry
Hello, I created a catalog subflow which generates a blackout schedule and schedule entry. The issue is when a user that a timezone set outside of the system timezone the date and time are off. Any assistance is appreciated.The screenshot below ...
Rest API Explorer - Insert multiple records
Hello.I am testing the insert multiple records on the Rest API Explorer module. with this body{"records":[{"u_code":"1","u_external_id":"1","u_opco_name":"test"},{"u_code":"2","u_external_id":"2","u_opco_name":"test2"},{"u_code":"3","u_external_id":"...
ATF: Unable to open Order Guide in ATF as its empty
ATF :: New TestService Catalog in Service PortalOpen a Order Guid (SP)Click Arrow glass for Order GuidList will be emptyAny idea how to populate? I can navigate to Order Guide and see two items there.
Connection of the external users without SSO
Hello, I have a groupe of users who should connect to the Service Portal page without SSO. I mean only with their login et password. How to do it? Thanks in advance,Elena
Resolved! How do I add a link in an email template to a change in the Caused by change field of an Incident?
Hi Guys, I need to get a link on an email notification on the incident table to the related change that cased the incident.
Contract Management - Recurring rates
Dear ServiceNow Community, First time posting so I hope I found the right place for it We are planning to manage our mobile phone contracts in ServiceNow.In our case every mobile phone number would be a separate contract which can be assigned to a u...
Resolved! ServiceNow Security Questions OOTB design
Hi folks,Just been asked by my colleague who is a Functional Spec Analyst who is writing a documentation about ServiceNow Security, one requirement is about two layers security protection, I know ServiceNow has username and password to identify a use...
how to add two images on caller field on incident table
i have requirement my requirement is that i have to add two images on caller field one is vip icon and second is security icon i tryied many solution from community but no any single work i tried this code on style but in incident list view overla...
How to Change assignment group based on catalog item variable field ??
We have one existing workflow currently after raising request it automatically assigned to particular assignment group. This functionality already added in workflow only. Now we have requirement based on one of the catalog variable it should be assig...
Resolved! Linking a catalog item to a standard change
Hi all, does anyone have an idea how to link a catalog item to an existing standard change? The requirement is: Once a requestor fills and submits a service catalog request, it should link to a particular existing Standard change
Is it possible to start same priority sla when a previous sla is completed?
Hi All, Ex: P1 Response SLA is created upon incident created, when Assigned To a engineer, it will be completed.i would like to start P1 Response SLA again upon some X field change/update on the form. is it possible?
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