I have an ACL in ServiceNow with a Read operation that runs on the Problem table. The advanced condition of this ACL contains a script with a GlideRecord to the Incident table. However, there is one out-of-the-box (OOTB) query business rule called 'i...
Hi Trying to create RITM using inbound action and below cart APItarget table: sc_req_itemcreateRequest();function createRequest() {var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);//give sys_id of catalog itemvar item = cart.addIte...
I recall a community post where a member said that it is best practice to move data from Production to Test; then to Dev but to move code from Dev to Test, to Production. I can't seem to find that post now. Can someone provide best practice to move d...
How can I set a variable on the Change request form to be read-only depending on logged in user's role
Hello All, We got a requirement from customer like when RITM gets updated or any comments added in the RITM then an email notification will be send to User/Group Watchlist members. For that I created a Variable Set, in that i have created 2 variables...
I am new to using the request item table. I have added a few variables to the request item form but I want to show/hide them based on a field value in the request item table. I created a custom field on the request item table, if this value is true...
I have created a button generate excel ,on a list view of a particular table ,now i want to download all the records as excel on clicking on (but i want only few fields i added in specific view ).I used 2 code for one it is getting downloaded but i ...
I have to hide "Update All" and "Update selected" Context menu ui actions on the database view table list. I have a database view called "Testing tasks". I have to hide above context menus on list view. I tried to add condition in context menu like c...
Good Morning, I have a strange issue happening with my related lists. If you can see the screenshot below it's showing one number (INC0875225) but when I click on the record it shows a completely different number (INC0875224). The incident was crea...
Hi, I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun a...
I need to update the REQ state to closed complete when RITM state is closed complete. currently if state of sc_task is closed then RITM state is setting as closed complete. So as well as RITM i need to closed Request also if RITM is closed. Any help ...
Is there a way besides going to the System Logs mentioned in the below article to identify if the user who is viewing the form is being impersonated by another user? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055 So fo...
I want to restrict records getting inserted and updated in alm_hardware table if user is already assigned to a model category except categry is not "Rugged device"I am currently using the below Business rule but when I update a asset record even thou...
c.hostname = function() { var host; $timeout(function() { host = c.hostname; this.server.get({ action: 'getvaluefromserver', name: host / }).then(function(response) { c.cloud...
