Hello, i need litle bit help about connecting a Problem to a Incident Ticket ( see Picture bellow ) - when i want to connect it, it show and listed me only "false" option - when i use the loop, lookup via the list i got a new tab with all the problem...
My requirement was for a particular category items the request short description should be same as the catalog item name. so i wrote a simple business rule on ritm below Now i don't know what's wrong in it but i am getting rowcount 0 and as well...
Hi Developers, I am facing an issue to build the below usecase:Usecase: Whenever a change_request is created with an employee number value, the flow should check the employee number in the sys_user table of the change_request record. If the user reco...
Hello, I added a reference field (u_email_address) to the Incident form referencing the sys_user table so I can lookup/pull info from the User table's email address field (email). I used the below attribute on the email address field on the Inciden...
I have a look up select box the uses the sys_choice table with some pretty basic defaults Value & Label reference qualifier works and returns the values on the sys_choice table. the sysID matches the record producer. Then for whatever reason on my ...
on form while new form open field is showing as null instead of --None-- as below how to correct this?
Hi,I am not able to add/hide the related list on the tab section. Below the snapshot of the error message which blocks the create/ save button when trying to create/ hide related list on the tab section. How can we resolve this? Thanks.
I'm looking to try and get the Assignment Group field to be editable at State = Authorise and State = Scheduled. However, this field and most others get made read only as soon as it hits Authorize. I've scoured UI Policies, Business Rules, Client Scr...
Hi all, below is the error iam getting while receiving email . How to resolve this
Define a function in Script includes which should populate Assignment Group of incident that call that Script include from UI action.On Click of that UI action should give alert on page with Assignment group.
Hi team. Please help me in thisSuppose User A will have ITIL role and User B will have End User role.If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.Is it possible or not to delegate...
Hi All, I have written on change catalog client script to clear the value on the variable. Example:Before clear the value i have default values need to set for the variable. I have written the catalog client script: function onChange(control, oldValu...
Hi guys, I'm using eSignature plugin to approve but I have a problem when I push "approve" button. Why, I see blank page into popup? Now, I'm logging correctly using SSO, but I have problem with eSignature Approval. Notes: I've just activated Force ...
I have a requirement, in one of my catalog items we are using MRVS, based on a field in the catalog item MRVS data is populated from the server side, MRVS data has more than 10 rows, if i want to modify(Add, Remove, edit) the content from the portal...
Hello, I am wondering if there is a feature for end users to save a form template from Employee Center portal after filling a form and use the same while filling another one later from the portal. Thank you
