When updating a field in cmdb_ci form, it is not getting captured only when that field is disabled.the field is a check box which gets inherited from parent table record. it is getting updated as expected from parent in child (enabling or disabling)....
Hi Team , I am trying pull a survey report for Incident , Interaction , RITM , I see assignment group data for Incident and RITM's but not for Interactions , Cloud you please guide me
how can i have a button on the incident form to open a box to request for inputs for the ui actions? like requesting for firstname and last name for another ui action form which triggers a rest message ?
I have a requirement to unlock the URL field on form load in portal. I tried using https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815270. But click function is throwing Javascript console error. I need this requirement only f...
Hi Team, I have requirement to pull a report on Financial year basis. (Ex April 1 2023 to March 31 2024)Not able to use between operator I tried to use copy query from Incident table giving input as created between 10 june to 13 june and copied query...
Hello Community!I have created one widget for interaction table on service operation workspaceBut when we click on visualization section , records are not displayed This is handled by one client script/** * @Param {params} params * @Param {api} param...
Hi, We are embarking on wider use of tagging incidents so that we can track trends, this is very helpful for at a glance dashboards. However its difficult to gage who is participating in this. Are their any options for checking either 1) Who in our...
Hi Team, We are performing an integration between Nexthink and ServiceNow. The below is the payload we are getting from Nexthink. {"queryId": "#devices_with_frustating_user_experience","executedQuery": "devices| include dex.scores during past 24h| co...
Hi Everyone, I am facing an issue with the Out of Office Automatic Replies not being received by the servicenow Instance. We have a requirement to send out an follow up email to the approver if the approver is out of office. because of this issue we ...
I'm working on a Request Item (RITM) form. I have a UI action button that creates a new incident from RITM. I want all the variables captured in the RITM form to automatically populate the corresponding variables in the new incident form (all the que...
Hi, I have created a catalog item using record producer. Once the request is submitted , it should go for 4 level approvals. 1. Once the 1 st level approver approves the request then it should go for 2 nd level approval2. Once the second level appro...
Dear Experts, Greetings for the day, We have a requirement where we have to restrict incidents to always start with the 'New' state while creating via UI.We have implemented the following BR, but when an incident is assigned during creation, it alwa...
Hello CommunityI have created one Varient and sub page for custom widget It display for sometime but now it not display on workspacePlease help
Hello Community,When I was modifying other componenet , what happens don't know , but now Greeting page is not visible on workspaceHow I reset it backPlease help!It is present in ui builder
I have workflow in that manager can approve the approval , but I have requirement , approval goes to the security group members only not to managerPlease help!
