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How do you handle Inactive Users and Reactivations?

Hey Folks, I've got kind of a weird question, but most of you will probably find it interesting.   This is about Active / Inactive & Locked out users.So as you're probably aware, there is a Business Rule that prevents standard users from seeing deact...

condition for scheduled job is not working.

Hi,i have created a scheduled job for cmdb_ci_certificate table. The main objective is based on the valid to date i have to send notification to application PO and managed by group. In the certificate records based on the relationship server, the rel...

AnandKumar1_0-1707230454780.png

Has anyone created a process to certify user reports or dashboards ?

Looking for ideas on report certification so we can verify reports are being created consistently across our user base. I know that the PA dashboard table has a certification component but these would be non- data analytic reports being shared out in...

Lisa29 by Tera Contributor
  • 484 Views
  • 1 replies
  • 0 helpfuls

Shared Template Incident- Prevent from delete

Hi I have create templates for incidents and shared them. People that I shared them those template can delete them.I dont want that people can delete what I shared to them . How can I prevent delete template. Thank you.Regards

Sheh by Tera Contributor
  • 544 Views
  • 5 replies
  • 1 helpfuls

Localization on Service Catalogs

Hello All,I have requested translation to one of the catalog item in spanish using localization by ServiceNow.How can I test this as for me catalog content still shows in English do I need to change the language in user table or how should I test as ...

himanshi24 by Tera Expert
  • 611 Views
  • 4 replies
  • 0 helpfuls

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident.

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident. I wrote the below script for this but its not working . Please suggest  function onChange(control,...

Mishu by Tera Expert
  • 2587 Views
  • 6 replies
  • 2 helpfuls

Resolved! Email notification with specific to date

Hi , I need to configure a notification based on contract table. The notification needs to be triggered when the end date of the contract is one week from the current date. I have configured a notification with scheduled script and event trigger, but...

Anirudh29 by Tera Contributor
  • 540 Views
  • 3 replies
  • 0 helpfuls

Trying to update a bulk of 'Service' in the incident record

Hi Community, I'm attempting to update a bulk of records in the incident table. For more specific I want need to update 'Service' in the incident form.  In the incident table, there's a field named "service," which is a reference field referencing th...

Standard Change Template

when you apply or save a Standard Change Template that has child Change Tasks associated to it, the Change Tasks get created immediately. My client wants this to stop but the flow doesnt control this. How would I stop the tasks until I want it to pus...

Jessica49 by Tera Contributor
  • 487 Views
  • 6 replies
  • 0 helpfuls