Hello Community, There is need to concatenate 4 fields from excel sheet into field "description" while doing the transform map. How can I achieve it through script. Where Am I supposed to write the script?The fields are ISSUE_TYPE_NAMEREPORTERLAST_ED...
Hello All, If any user added a comment in an RITM, we need to provide an option to update or delete the comment.If the user clicks on delete button then the added comment will get deleted and if the user click on edit button then added comment user c...
Hi Community,I'm currently facing an unexpected behavior in ServiceNow related to the incident, request item, and task tables (incident, sc_req_item, sc_task). Specifically, when the state of a record in any of these tables is set to "Work in Progres...
I just want to send two details of caller to an array and bringing them back to client script and there using Client script i need to show the array whenever the caller field changes. but i am getting msg as below and i am adding script too. Client S...
I want to fetch names of users using background script who is having itil roles.
Hi, I am moving my update sets using update source functionality from dev to test. I am having a parent update set with 3 child update sets , if I complete parent, the 3 child's were also got completed. In my test, when I click on retrieved completed...
Hi All, Can Someone please help me on the below query. I have created the ATF for the service catalog testing.After the Requested item form is open need to add the approval step in that how to add the ATF test step for Need to select the approval use...
Hi Team, I just want to print log message.I am doing this through Background Script"var message="Hi";gs.log(message); This is working fine and showing entry in syslog table, but I am using the same in scheduled job and business rules it is not workin...
Hi Community,I have recently converted workflow to flow designer and for old RITM when it approve flow designer is getting attached. This OOB BR is causing to this "Start FlowDesigner Flow" and Flow gets attached to the old RITMhow to stop this?
Hello all,I need to update multiple historical RITM records where field name is start_date (a variable on RITM) on sc_req_item, the value of the field should be updated to 2020-10-21. Please can someone help me to fix the below script.*I have tried...
Hi everyone, hope that you can help me,I'm trying to make a report that shows the sum of pending incidents that a month had day by day. I made a report that tracked all the pending incidents.I used the incidents table and filtered by "updated to pend...
I want ITIL users to edit particular knowledge base , i tried adding ITIL users in "can contribute" list but its doesn't seem working , is there any other solution ?
Requirement is manager of a particular group should be able to add multiple users to the selected group or remove multiple users from the selected group using catalog item. when manager submits the request, users in "Add members to group" should be a...
I've developed a script to check if a planned start and end time coincide with a blackout schedule. The script retrieves the start and end dates of a change request from a GlideRecord and compares them against a schedule defined in another GlideRecor...
We need to create blackout schedules applied on different lists of application services. Each list could contains a large number or application services.For example, December Hollyday blackout schedule applied to applications services A, B & C... Sum...
