I have problem with this issue. When I click edit button it show the error message, and info me to contact administrator. I have searched some docs in community, it told me that need to active plugin(com.snc.agent_workspace.itsm). And I have done thi...
We are trying to use email.addAddress() method for adding value to CC of email notification. But it is not working.cc address is neither shown on copied field nor on headers field When printing the value it is shown correct value Please find the code...
Hi all,i have to hide all fields on incident table when the incident is created by Digita.Ai and its assignment group is M2.digita.process other than some four fields(field A, b, c, D).i want to lock the whole incident form other than four fields(sho...
I have created a context named "Incident" on the Incident table. I have created a rule where I only ask the system to look for an Aplication Service an the user to have the role Itil. I have also created a Recommendation within that rule, an Attach K...
I am looking for help with a solution to a requirement. I need to make a catalog variable only visible to members of a specific group due to it containing sensitive data. The client does not want me creating new roles (I originally achieved this by u...
Hi: I want to change the fields displayed on a VTB card:How do I do that? Thank you!
Hi Team,Good evening, I have requirement like for ONE RITM We need to send the group of approval (TWO GROUP'S) any one group reject the send the group of approval to same group.. like until its approved we need to create a group of approval.... for t...
HI Team.I have created with script include below and to check if the login user is member of any one of the multiple groups and checking in UI action condition. But it is not working.Script Include:var check_escaltion_group_member = Class.create();ch...
The onAfter script is getting the user image from the thumbnailPhoto attribute in AD however this attribute is no longer being updated. This used to be updated when we had mailboxes on Exchange on-prem, however the images are now being updated in Ex...
Hello Team, Can anyone please help on thisWe have a functionality is when the Requests, RITM's, & tasks are assigning to "XYZ" assignment group then the Requests, RITM's, & tasks should be visible to "XYZ" only and the requests shouldn't visible to o...
Hi, I want to make it fields are editable If logged InUser is having the ITIL role and member of the current assignment group or assigned to in Incident table.I have written the below write ACL script and it's not working as expected. Could you pleas...
Hi, I have created two fields, one is category and another one is subcategory (Both are select box type) in catalog item so based on category choices and subcategory choices, assignment group should be populate in request, RITM and SCTASK forms after...
Hi all, I have a catalog item in my instance where the options available in a choice list depend on the selection made in a reference field. What is the best practice way to implement this? Regards,Ehab
Hi, Can anyone help me how can I convert Json into excel.For example, I have the below Json like below:[{"name": "John Doe","age": 30,"email": "john.doe@example.com"},{"name": "Jane Smith","age": 25,"email": "jane.smith@example.com"}]And want to conv...
Hi, How to receive the email body data into ServiceNow By using Inbound email action? I have an radio button and check box in Email body, when user select the required option I need to update the same on ServiceNow by using Inbound email action. Than...
