We are updating one of our service catalog requests for approved software. We added two lines one that the software is approved and a list what department is it approved for. In the catalog request, we want it to only list the software if it is app...
Hi All,For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .Which ServiceNow Mobile Application will be best suitable from below?1.Now Mobile2.Mobile Agent
How to create interactive filter for cab definition names
Hi all, First time posting in this forum. I'm creating an SC Catalog Form and using the "Date" variable. I want to limit or restrict the date options to 1 month from "today's date" (date of the submission of the request). Meaning, I don't want a use...
Hi All, I am working as support in servicenow I got below requirement please help me out this. In the custom application there is one field called Actual end date. in that field date value automatically coming from SAP via integration. now I want to ...
Hello Community,How do you take advantage to measure the success of implementation of SOW and it's capabilities (Recommendations) for ITSM?Thanks,Bruno Serrano
When we convert incident into request, then on next page (catalogs_home) at top info message : To View Incident, Click null. It's showing null here. We want to be populate Incident No over there rather than Null.
Hi All , I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot b...
Hello Folks, I've a requirement to restrict a user to close a particular SC task without attachment. I've catalog item, it will generation a 10 SC task, my requirement is to restrict task assignee to close that particular task(which has using shor...
Hey, I need to have a custom work notes field and activity list, on a custom table.I couldn't create a work_notes field without the u_ prefix therefore I couldn't use the Formatter option on that table.Is there a solution to have the popular work no...
Hello.The minimal roles needed to view the [Load Data] module and perform the import are import_set_loader and import_transformer. Checking the [license_role.list], both of these Role Types are Requester.Basically, I thought that Requester should onl...
How to create a report for this below requirement?1.Average number of Approvals per Change2.Highest number of Approvals per Change it’s possible for PA please explain? Thanks for advance
Hi Team, I need to update the Outbound Emails / Notifications in the Instance for Admin View, All the Notifications related to the specific User needs to be updated.
Hi,I'm generating a Bar chart to get the list of incidents that are breached and not breached by assignment group. I'm stacking by hasBreached field. So the legend of the report shows as false and true. Can this legend label be changed to SLA met a...
I have a requirement to make the UI action visible only when logged in users group is part of certain groups. I created a system property which stores the sys_ids of the groups and want to call this system property in a script Include which I can add...
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