Hi,i'm using a MRVS and a variable in that needs to be used for approval, i'm doing this through a workflow. the below script is being used: but the approvals are not triggering. when i checked through run script it is giving the exact value. Please ...
Hello Team, How to update choice field dynamically, when i try to use below syntax it is creating duplicate record. current.setValue(FieldName, displayName);please suggest me here Thanks.
Hi, I have a problem, cause I'm trying to sent an email from the script and it is not working. Look, I have a table and I have a group of users which have to create a record once per week. based on this table record I want to sent a remind notificati...
Hi All,We have a scoped app table records which users open in form view in portal. They can only see "save" button in portal and clicking on it will stay on same form. How can we redirect to new page after clicking save? Thanks!
Dear Expert,I am currently exploring the change management module and would like to add another level of approval to workflows in different states before implementation in production. Here is the use case I would like to address: When the Change sta...
Hello,Can anyone tell me how I would go about creating a UI Action on the incident form called "Add link"This will open a pop up which has the following fields,"comment" (free text)"URL" (string)"URL Title" (String)"Note type" (choice: Comment or wor...
I have a Catalog Data Lookup Definitions on my custom table. I simply want the end user to select a name and for the Catalog Data Lookup Definition to auto populate the division. I more focused on these two records. I recently modified them. The nam...
Hello, We are utilizing Interactions (IMS) and Walk-up Appointments (WUA) for automated work distribution. Example:- User contacts L1 support for an issue, L1 support cannot resolve- User is prompted to create an Appointment for L2 support- User crea...
Hi all, I'm trying to create a custom role base ACL on existing tables such as 'incident'. I want to know which is the best practice creating new one or edit existing one? And are there any preferred ACL rules based on role? Thnaks,
All, We are a relatively small service desk team that have recently implemented SN ITSM. At the moment allows users to send 'tickets' via email. We have a service portal, and actively encourage users to log INC and REQs/Catalog Items through this, bu...
Hi, How to get logged In user Time zone not from user preference Time Zone.I have user this method - var time = new Date(); It was showing user Time zone. please find below screenshot. But I only want Time zone. How can we achieve this ? Thank in ...
Hi All,I have created a UI action on the Alert form, where it is working as expected. When I click it, it redirects to the page I need. However, when I open the same alert in the workspace, the button does not redirect to the URL and no action is bee...
Hi All,I have created the workflow in that we have to check logged in user(requester) "is manager" check box is true or false , if the requester "is manager" is true then we don't need approval, if the requester "is manager" check box is false that n...
Hi Team, I am facing an issue to move the standard change templates from DEV instance to TEST. Can you please suggest the best practice to do so? The standard change templates are not captured in an update set. I tried moving the respective templates...
Hello all,We are currently experiencing an issue with users regarding how the reports are displayed with servicenow.I've attached the icon that it's displayed once a report has empty data (to show). Do you know were I can remove this picture ?I've ch...
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