Hi Community, Advanced Work Assignment (AWA) is often discussed as a smarter way of assigning work in ServiceNow, but it can feel confusing until the overall flow is clear. I wanted to share a simple, practical explanation of how AWA works, focusing ...
Hi Team,I am working on Change Risk Assessment in ServiceNow and configuring Assessment Metric Definitions for risk calculation. Currently, the metric definitions have integer values (e.g., 1, 2, 3, 4).My question is:Can we assign decimal values (e.g...
Icons are stored in choice fields in the record producers. Are they part of update sets when we move from one instance to the other ? or do they have to manually imported ?Thanks
I'm facing an issue in ServiceNow. I've created a service catalog item with a variable named "work_description" of type HTML. After entering "Happy" as the variable value, it displays correctly. However, when I use this value to populate the descript...
There is a scenario where a user needs to be added to an Azure group and then automatically removed from the same group after a specific time. I have created a flow for this. The user is being added to the group successfully, but during the removal s...
Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...
We have two record producers creating similar HRC but for different use case. They uses some similar variables for locations, country, state. I want to fetch the variables values that from one record producer to another record producer and validate t...
Hi community, I am looking for a reference to all roles in Servicenow and their function. I can see the description in the tool itself but I am looking for more detail as to what app the role gives access to and what permissions the role gives in eac...
Hello All, How can i possibly take out the none choice field from the portal form, my clients wants the fields to be mandatory and also remove the "none" leaving end users with no options but to select one of the values (Complete, incomplete or issu...
Hi, I need to disabale a UI action for a custom role with non admins, I have used !gs.hasRole('custom-role') like this, when I use it , it will disable the UI action , form button even for admin users. But I don't want it to happen. For All non ...
Hi Community, There is a scheduled email report that runs daily on the task_sla table. The report executed successfully until 25 December 2025, but it has not triggered since 26 December 2025. The email logs also show the last execution on 25 Decembe...
Hello all,For the new year, I thought I'd start learning Python, but i'm not sure if anyone uses that as part of their Admin duties. I'd like to get feedback if possible. Is it worth learning? if so, what are some things you use it for?Any feedbac...
Date Validation End date should be always greater than start date. How to write client side validation or server side validation Please could you help me on this?
I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to replace GLideRecord with ACL conditions so that it still grants read access to the RITM and variables on it for sc task approvers var app_ob...
I have a SN catalog form that has a phone number field. The validation must ensure the below - Phone number must start with plus sign (+)There must be a space after the country codeExample: For Australia, format should be: +61 458690289, For India, ...
