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Resolved! Change _task table : reference qualifier

Hi Team , In the change _task table , CI is the reference qualifier  and advanced  reference qualifier this script is written javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new ...

chandan2212 by Tera Contributor
  • 471 Views
  • 4 replies
  • 3 helpfuls

Resolved! Business rules and work notes

Hi all so i have been working on this scenario where i have to post work notes of my parent incident to my child incident decription field for this i have written a br for before update of my child incident and wrote this code within my br   (functio...

sasharma815 by Tera Contributor
  • 366 Views
  • 3 replies
  • 0 helpfuls

Change toString() to getValue() in a script include

Hi everyone,During the scan findings of my update set, It brought the suggestion of changing toSring() to getValue().The issue here is that it is not retrieving the same values with that suggestion, meaning when I use toString in my script it has the...

rafas_10 by Tera Guru
  • 378 Views
  • 3 replies
  • 1 helpfuls

Scheduled Job Report - Showing access denied

Hey Everyone, I'm running a scheduled script that sends out an email with a report attachment.I have a couple of issues: 1. When opening the attachment, some users are seeing errors like "Sender does not have access to this report" or "Access to this...

deoreankita by Tera Contributor
  • 263 Views
  • 2 replies
  • 0 helpfuls

Resolved! user

Hi everyone,I have completed my learning in ServiceNow and now I’m exploring real-time project scenarios.I have a quick question:In real-time, how are users created in ServiceNow?Do we manually create users directly in the sys_user table (in producti...

rahulpatilv by Giga Contributor
  • 1154 Views
  • 4 replies
  • 4 helpfuls

Resolved! Additional comments notifications

Hi all,I have a request from my manager to create a notification reminder for additional comments made by the caller.The problem we have is a caller will update the INC – notification goes to the assigned too and they forget about the notification.Im...

West1 by Tera Expert
  • 1096 Views
  • 6 replies
  • 0 helpfuls

UI Policy

i have a field on form requirement is if a checkbox is not ticked then it should appear a message that "you dont have xyz account and raise the request through https:xyz.com link.  under ui policy script i wrote this but it isnt working. function onC...

vikaskumarc by Tera Contributor
  • 1958 Views
  • 6 replies
  • 2 helpfuls

Servicenow Mainline certification

Hi,   I had many Servcienow Mainline certifcations and i was on Maternity leave so completely forgot about delta certifications, now i can see all my certifications got expired, is there a way i can redeem them without attending mainlaine exams? Than...

Knowledge Management add in for Microsoft word

Hi, We have implemented ServiceNow Knowledge Management Add in for Microsoft word and we observed that there are few challenges in the formatting of articles. Can we automate the articles to unlink from MS Word immediately after publishing it to Serv...

sreekeerthi by Tera Contributor
  • 366 Views
  • 1 replies
  • 0 helpfuls

Inbound email action for attachment

Hi Team, When an external sender/vendor replies to the email sent by SNOW with attachments WITH the word #Success, the attachments SHOULD NOT be attached to the ticket in regardless of what format the attachments would be. Email content will still be...

nivethika by Tera Contributor
  • 455 Views
  • 4 replies
  • 0 helpfuls

Configure Maintenance and Black out Schedule

ITSM SIMULATOR, HELP!! Maintenance and blackout schedules should be defined and available in the system so that change requesters understand when a change can be implemented and when they should not be implemented. 1. Create a maintenance schedule na...

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Community Alums by Community Alums  
  • 8127 Views
  • 21 replies
  • 31 helpfuls