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Resolved! Customizing CAB Workbench drop down items

 I have a requirement to customize the agenda items drop down list in the CAB Workbench meeting to include items my organization would like to review during CAB meetings. The out of the box items include "All agenda items," "Pending agenda items," "A...

Erica Rosa by Tera Contributor
  • 591 Views
  • 1 replies
  • 0 helpfuls

Flow Designer maximum actions and performance

Hi All, I have couple of questions regarding flow designer after reading the following in a snow article "By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions syste...

ShAn21 by Tera Guru
  • 5858 Views
  • 4 replies
  • 5 helpfuls

iManage Spoke - Upload document action

Hi Does anyone know how to use "Upload document to folder" iManage spoke action. Please refer the below screenshots for more clarity.What inputs I need to give in Attachment, Name & Extension fields? I tried giving the sysID of attachement in the att...

asrsharma07_0-1714044918634.png asrsharma07_1-1714045052201.png
asrsharma07 by Tera Contributor
  • 596 Views
  • 2 replies
  • 0 helpfuls

Resolved! Script include always returning false

chkDates: function() { // check change task planned dates are within the parent change request planned dates    var chgStartDate = this.getParameter('sysparm_start');    var chgEndDate = this.getParameter('sysparm_end');    var changeStartDate = new ...

samadam by Kilo Sage
  • 621 Views
  • 4 replies
  • 0 helpfuls

Assigned assets in a request

Hi guys, Out of the box in an incident in SOW there is the record information and it shows things like assigned assets etcHow can I get the assigned assets link to show in the record information for a request in SOW as this would be useful for us.

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joshmorris by Tera Guru
  • 362 Views
  • 3 replies
  • 1 helpfuls

SN showing SCTASK that is not theirs. But shows as a open Task

Service Now is showing A task that is not there.  I cannot for the life of me figure out what happen.  All the reports show there is a task but unable to look at. I tried to exclude from my reports but cannot find the right condition that will work. ...

Mannbk by Tera Contributor
  • 370 Views
  • 2 replies
  • 0 helpfuls

Migrating from Company A to Company B instance

Hi All,  I have a requirement to migrate all configuration , code and data from  company A instance to Company B instance. Is there anyone have done this ? Please suggest if any ServiceNow best practice available.  Thanks 

Resolved! Mapping multiple questions to a field in record producer

I ran into a snag while updating my Incident record producer. When a user chooses a category while filling out the incident form, it generates another question (a "subcategory type"). I was able to map the Hardware question to the sub_category_type f...

Menalik by Tera Contributor
  • 1051 Views
  • 3 replies
  • 3 helpfuls

Yokohama ITSM New features

Hey ServiceNow people. We are on Yokohama now and had a great upgrade (no user issues). I've been through the various link farms in the ServiceNow documentation to see what's new, but has anyone published a list of things that actually add value to t...

Steve Gibb by Tera Contributor
  • 1273 Views
  • 2 replies
  • 2 helpfuls