Resolved! Schedule an assessment to be sent every quarter
Im trying to schedule a assessment to be sent every quarter. I have set up the assessment and also the scheduled job but it doesn't seem to send at all. Can anyone help?
Forum Posts
Resolved! Escalating REQs. RITMS, SCTasks
We are a hospital and many times our caregivers enter a service request and need it fulfilled before the allotted SLA. This is a challenge because requests generate multiple tickets that could be fulfilled by various groups. Is there an OOB function ...
Resolved! Multiple decisions in a Change Approval policy create multiple group approvals as expected. But when one group approves, it sets all the other groups to "No longer required". Why?
I've created multiple decisions in my Normal Change Approval policy. They are triggered correctly. But when one group approves, all the other groups are set to "No longer required", and then the workflow continues. What am I missing?
Active Directory Relationships between AD Objects
Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...
Resolved! Scenario Based Question - ITSM
Whenever an Incident's priority changes to P1, you want to notify the user and make attachments mandatory .How to achieve this?
Am I able to make a workspace show a different landing page based on user roles?
I have 3 user types, incident management, problem management, change management. I currently use the Service Operations Workspace and wanted to make the landing page show info related to the type of user. Right now it shows incidents info to all us...
Resolved! Service Offering SLA with Service Commitment not Triggering in TASK SLA
Hello Team, We have configured the SLA Definition,Service Commitment and Service offering.But Task SLA not getting attached. We already gone the below KB article. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951. I hav...
SLA based on ALL related service offerings
Hi everyone!The thing is the following:We're attaching SLAs to incidents based on it's service offering.On SLA definition, we checked the 'Service commitment' flag, so the OOB behaviour is:incident.service_offering if filled the SLA enginfes checks t...
product search on Portal result should have associated Catalog item
Hi , Please help with this, when i search product search result much contain associated catalog item information. For example i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...
Advanced work assignment assigned to field
Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system? Thank in Advanced
Change Interceptor UI (classic view)
I would like to change the appearance of the 'Create New Change' interceptor and change the links to the different change models for buttons or some other functionality that makes the page more attractive and usable for fulfillers from the classic vi...
How to use ExcelJS in Scheduled Script
I'm trying to create a report that is formatted into table with a couple of worsheets in an excel workbook and found a post where someone suggested using ExcelJS. Being new to JavaScript and ServiceNow, I'd like to know... Is it possible to include E...
creating an elevated admin role
I know that the security_admin rule is an elevated role. Is there a way to create a new role, called 'sudo_admin' for example, that is an elevated role equivalent to the admin role? I don't want people to be admins all the time, only when they need t...
Resolved! Application menus for 'Agile Development 2.0' is not visible.
Hi Experts, I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...
Help with Metric calculation.
I need suggestion in retrieving the metrics. Requirement is to get all the "On Hold reason" update on tickets, which I am able to retrieve from metrics calculation. At the same time I need to know to whom the ticket was "assigned to" when the "On hol...
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