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Resolved! getting a popup for a "Rich Text label field" field on catalog item

I have created a "rich text field" called "click here to download requisition form". it is suppose to download a pdf file.But before downloading it is giving me this popup to leave site. when i click on leave the pdf is getting downloaded and when i ...

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NiloferS by Tera Contributor
  • 745 Views
  • 5 replies
  • 3 helpfuls

RITM stage showing incorrect on the Portal

Hi All, After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.I want 'Waiting for approval' stage immediately after submitting my request as we have set in the fl...

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SpartanW by Tera Contributor
  • 279 Views
  • 3 replies
  • 1 helpfuls

Reporting and Dashboards

Hi,I’m working on creating a dashboard report for my manager that shows all requests currently pending his approval. I’m using the "sysapproval_approver" table with the following filters:Approver = [Manager's Name]State = RequestedThis table includes...

ratnasekhar by Tera Contributor
  • 617 Views
  • 4 replies
  • 1 helpfuls

BMC Helix to ServiceNow Integration

We have requirement to integrate ServiceNow with BMC Helix for ITSM module.1) When ever incident created in BMC Helix it should e-bond to ServiceNow. How we can integrate this?2) If the incident created at BMC Helix is in Spanish language so when it ...

Nisha B by Tera Expert
  • 1526 Views
  • 1 replies
  • 0 helpfuls

Resolved! Decision Builder

I have created one Decision builder to set the Assignment group of RITM on behalf of Requested For's company. And I have core_company as my input in Decision builder and accordingly I have set the output and then I am calling the decision builder in ...

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pukaushik by Tera Contributor
  • 478 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change Risk Assessment

Hi,I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could...

prerna_sh by Mega Sage
  • 1351 Views
  • 10 replies
  • 3 helpfuls