How can I get current logged in user in servicenow ?
A manager wants a field to be mandatory only when the logged-in user belongs to a specific group. How would you implement this?Can we achieve this via UI policy or client script ?
Forum Posts
Resolved! Should a Request be updated to 'Closed Incomplete' on the RITM's rejection?
We are building a flow where if the RITM's approval is rejected the corresponding Request is also rejected/moved to 'Closed Incomplete' state. However, wondering will this create a problem for Order guides as rejection on one RITM will cancel the who...
Email should update the sc_task
Hi experts, I have a requirement where when an "sc_task" is created then I am triggering an email notification to custom DL "test1@exa.com" which is not there in servicenow. The notification body will have "Please Onboard the user". Then when "test2@...
Resolved! Can i show template inside a variable
Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...
403: You do not have permissions to access this page
Hello Everyone,I am trying to access AI Agents Studio → Overview page (ServiceNow Demo instance), but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assi...
Holiday Schedules are not working correctly
Hi Team, in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December. below is my schedule: Now user has received an email on 26th saying your incident is breached. example: what needs to...
multiple thumbnails getting created
how to stop multiple unnecessary thumb creation in sys_attachment table in UI16. sys_properties: glide.ui.activity_stream.scale_images is set to FALSE as mentioned in KB KB1923362 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...
Resolved! How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?
Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...
Is drag-and-drop reordering possible in ServiceNow Mobile Agent launcher section?
Hi all,I’m working with the ServiceNow Mobile Agent app (ITSM) and I’m looking into list personalization options for agents on the "my work -> my incident" screen. Use case:Agents would like to manually prioritize their “Assigned to me” incidents in...
Resolved! I want to give access to KB Managers to add articles as Featured Content like KB admin
I want to give access to KB Managers to add articles as Featured Content ike KB admin but New UI button on Featured Content related list on Knowledge Base is missing for KB managersKB ADMIN view:- KB Manger view:- configuring list contraol giving f...
Non-editable formatter fields on std_change_template table
Hi All,I want to modify one of the values from the "Change Request Values" section on std_change_template table which is a formatter but I am not able to do so. Please help me if any insights!
I cannot close the these RIT M(RITM0062789/REQ0062201)
Hi Community,The user has raised the following concern:I cannot close the RITM (RITM0062789/REQ0062201)I performed action that mentioned in following request, but I cannot close the RITM,How can I complete it?Please find the screenshots below and let...
Resolved! How do I prevent technical/JSON variables from appearing in OOB catalog item email notifications?
I work in ServiceNow and I’ve created a catalog item that includes a variable named validation_json(multi line text) and validation_ok(checkbox).This variable is used internally as a flag for validation logic for submitting the calalog and is not me...
Unable to access tickets on Employee Center
We're about to deploy the Employee Center and I've been doing some last minute checks, only to identify an issue with our 'My Requests' page. When a user submits a request and it has a Universal Request attached to it, they don't see it in 'My Reques...
Query business rule is not working on records which are created by inbound actions
Hello everyone,I have created query br to put restrictions on specific records that are generated from inbound actions, but whenever I click on that record number it is taking me to different record instead of target record, please help me to resolve...
