Hi everyone, I’m working on a Service Catalog item (e.g., “Software License Request”) where the user enters a license number. My requirement is to: * Check in real-time if the entered license number already exists in the system (e.g., in sc_req_item ...
Since upgrading to Australia we are no longer able to create users in AD, via our custom AD script. We are getting this error: The server is unwilling to process the request. We are able to use the user lookup still. Is there a change to the passwor...
it is an 3 step order guide but it is behaving like two step order guide. once i clicked on checkout directly request number is generated. i need checkout summary page before creation of request number.
Hi, I have issue, so in the OOB, when request is created, One RITM is also created simultaneously . In my case i have list of approvals in Request, I want to create the RITM, once all the approval in the request is approved. Now to pause the OOB feat...
Hi all, I want to trigger a workflow. When the changes are made in the parent form fields. Then the approval and notification has to trigger to the approval group in the Child. How is it possible?
Hi, We have implemented Universal request by installing the plugin (Plugin id: com.snc.universal_request) in our instance. We have attached that to a particular item which means if any request is raised for that item, then the universal request will...
I’m trying to delete a Requested Item (RITM) record in ATF, but I’m running into an issue with the delete confirmation popup.When we manually click the Delete UI action on an RITM form, a confirmation dialog appears (Cancel / Delete). However, in ATF...
Notification content is not showing up when clicked on bell icon on Service Portal for some persona Where exactly to look to resolve it.
Every item I try and publish from catalog builder seems to get stuck. In catalog builder it states checked out. Within in maintain items it states that it is being published. There is also a draft version that is not active, but I can't remove this d...
Requirement- I have a table 'test' and I would like to create 2 auto generate number fields. For ex: 1st-> test00001 (default)2nd- > currentyear/01, currentyear/02 and so on should be auto generated based on certain conditions. Can I have 2 number ma...
Hi All,I have a requirement in a Catalog Item where I am using a List Collector variable referencing a custom table u_new_device.This table has two fields:u_application (set as Display field)u_business_serviceIn the List Collector, I have configured ...
Hi Everyone, In our development instance, I have admin access. When I impersonate User X to trigger approval records for a Change Request, the approval records are generated, and I am able to move the Change Request to the Authorize state. However, w...
Hi, Within a Change request there is Impacted Services/ CI Tab. When a Change request is created the refresh impacted Services is initiated and its starts popping up messages of impacted services . Is it possible to stop this messages? Secondly Is t...
Hello, I have created a List collector variable on Record producer which gets data from a Custom table. The custom table have default ACL's which were created during table creation. The list collector values are visible to Admin but not to the end Us...
I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?
