Hi EveryoneWe’re just getting started with Advanced Work Assignment (AWA) for incidents and are in the early stages of configuration. I’ve put together some basic notes of what we have configured and would really appreciate it if someone could review...
As far as I can tell, all signs point strongly to the inevitable replacement of the "legacy" Service Catalog (catalog_home.do + navigation + catalog item forms) that's available in Next Experience (All > Self-Service > Service Catalog)...For a few ex...
What is the best practice on how to indicate an application entry is a 'component' (ie module) of an application?Example: ServiceNow has an application entry. Components could be ServiceNow CMDB, ServiceNow HR, ServiceNow IRM etc. We need to ensure...
Hello Everyone,I have implemented an email integration for a use case as described below:Use Case:When a task is created, an email should be sent to a specific recipient (XYZ ID). The email must contain all the variables and values submitted by the u...
Hi,Can you help me with the below case.When i click on Change-> Create new the below highlighted tabs in the screenshots should not be seen. Thanks in advance!!
Hello everyone,I have a requirement to ensure that CAB Definition meeting invitations are sent not only to the attendees listed in the cab_meeting table but also to a broader audience, including:Over 40 groups and 80 individual users that I’ve manual...
Hello all, I want to write an integration with ServiceNow for a third party webapp. They want to display the tickets of the actual user (same username here and there, auth via LDAP) in the third party webapp. The way I imagined this is that I eithe...
Background:We have a Facilities-related catalog item that needs to be accessible to external or unauthenticated users. Despite attempts to make the item public, users are still redirected to Microsoft login due to enforced SSO.Objective:Allow unauthe...
Hello All,Greetings.It would be great to share some insights about how do we include any new option (e.g. Navigate to ITSM Portal) OR remove any existing option (e.g. Printer Friendly Version) from the Profile Pop-up box. Looking forward to gather th...
Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should mov...
How to change the Header background color in Zurich version Servicenow I have followed this artice but it is not working in zurich Header background color
Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...
Looking at the documentation below, I don't understand how to link the NLU model and intention to the result structure of a genius. Or not correct...How can I map NLU models and Genius Results?Docs↓https://www.servicenow.com/docs/bundle/yokohama-plat...
Hi Everyone, I have configured Column Data visualization which is having two metrics. I need to set different color palette for each metric (Green dark to light for 1st metric and Red dark to light for 2nd metric). But I am not getting option to set ...
Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...
