My company recently switched to ServiceNow, and I think there's room for improvement at every level. That is, just about every feature of this software that I've dealt with is awful. I've used a handful of ticketing systems over my career, and this i...
Hi Team,I’m working on Advanced Work Assignment for incidents and need some clarification. My goal is to prevent tickets from sitting in an agent’s inbox if they don’t accept them and instead route them back to an “Unassigned” queue.Here’s what I hav...
The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...
Hi Team, In metrics definition I am getting multiple record when I am changing same value in multiple time (changing value awaiting caller again and again) So now I want to sum these duration and have to store in custom field of incident, I am try...
Hi Team, We have have custom choice field called substate which has different value.I have defined metrics to run on this field. This is for Incident table the substate value is caller, vendor, customer. so I have to calculate time for each value ...
In flow designer i am using an "if" condition and compare two values between catalog variables with values in a table.I have fetched the values of both catalog as well as table using "get catalog variables" and "look up record" actions respectively.I...
Hi All, I'm hoping someone can help me with this. I have a requirement to be able to populate the description of the request item/catalog task based on what was chosen in a variable.For example, I have a variable called Team which has 10 different op...
hiI have the following script running on my inbound email rule var req = new GlideRecord('sc_request');req.initialize();req.requested_for = email.from; // or use gs.getUserID() if appropriatereq.short_description = "Request from email: " + email.subj...
Hi Community,I’m working on a ServiceNow catalog item and want to dynamically populate one variable based on the selection in another variable.Scenario:I have a variable “select_the_requested_group” with choices:ABCDEFGHIJKLMNOI have another variable...
里 Client Script QuestionsHow to make justification field mandatory when priority = Critical?How to highlight or style a field (font, color, background) on form load?How to auto-populate email when a user is selected?How to automatically set priority ...
Desired Date Requested"MandatoryDate Users should not be able to add the current day or next day 2 days and should only be able to select business days onlyMap to Due Date field
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Members of the CAB, ECAB, and Change Management groups can manually approve any change record regardless of assignment group or change type.Need the best practice to implement this solution
Hi Team, Good morning, My requirement is we have a variable called " I change" in the catalog item, now the if script is true(yes) when we update the value , when user select an existing application in the catalog item they update other than I chang...
Hello! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the re...
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