Real-time record tracking
Hello everyone! How do I view everything that's running in a real-time log? (BR, flow, action). I remember a function that I could track in real time, but I can't remember the path. Thank you all.
Forum Posts
Error - Flow Execution is cancelled upon receiving request
Hi Everyone, I'm getting an below error in Flow Designer in particular stage. I just tried the multiple ways, but it's not resolved. Can you please help me on this? It would be very helpful.Error: Flow Execution is cancelled upon receiving request. R...
Resolved! Can I move (Order) Quick Links in the Employee Service Center Portal?
Hello, I created a new Quick Link which now appears 3rd but I would like to move it up to the 1st position. I don't see any option to use ORDER to re-arrange how they render. ______
Resolved! Why is a notification still being triggered when conditions are not met?
We have built a notification to send when a Change is rejected. The requirement was for this to differ from other approval notifications. We have this notification sending, but the generic is still firing even though we have updated the conditions ...
Knowledge Management
What are the ways of creating a known error article from a problem record ?How to change the work around field of known error article if the problem workaround changes ?
Creating an On call schedule escalation path template
Hi all,I need to create a template for an escalation path for an On call schedule requirement.Here is the requirement:So I need to create a UI action button in incident form when that is clicked it should trigger the escalation template, the escalati...
Update the Impacted service field in alert table. as it is doing a count instead of showing the name
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
Complete change risk assessment in ATF
As part of ATF im trying to complete the risk assessment for change. I have used the custom UI and retrieved the components and set them but I get this error. Can anyone advise?
There is weekly scheduled report has been set up which will share the file in Excel format, but
There is weekly scheduled report in list view, has been set up which will share the file in Excel format, but from past two weeks it is sending in PDF form. All the configurations has been set up for Excel but don't know why it is sending in PDF form...
Resolved! Unable to view the Executed Flow
Hello all, I have created a flow in flow designer in my PDI. and now whe I open the flow and go to executions, it is giving up me this message.'I also modified the Value in the above system property to "Full".and also in Flow Reporting Settings Bu...
Auto-Close Tasks within Business Hours With GlideSchedule API
Have you ever wanted to automatically close tasks in ServiceNow only after a specific number of business days, based on your organization’s working hours and holiday schedule? In this blog post, I’ll walk you through a real-world script I built to au...
ATF failing on Delete UI Action due to confirmation popup not handled
Hi, Issue:I have a Delete UI Action in a scoped application that works perfectly when executed manually. When the user clicks the Delete button, a confirmation popup appears, and the record deletes only after clicking OK.Problem in ATF:When running A...
Resolved! how to show a field message when particular value selected on variable of catalog ?
Hi , I have below catalog with mentioned select box type variable . I want to show a field message when " add" is selected on that variable . I have tired the below Onchange catalog client script but couldn't get the result .Please suggest what chang...
User is active without uer ID in ServiceNow
Hi EveryoneWe have encountered an issue where certain users in ServiceNow are marked as active but do not have a corresponding User ID populated. As part of our provisioning process, we typically reference the User ID before proceeding with account c...
Need Help Adding a Date Picker Filter to Dashboard Reports Based on Ticket Created Date
Hi All,I have a requirement to add a Date Picker Interactive Filter to a dashboard in ServiceNow.Here’s what I need help with:- I want to filter the report data on the dashboard based on the Created Date field of the tickets.- The Date Picker should ...
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