Hi All,I am using Flow designer for approval for My Custom table record in scoped application.The Ask For Approval action creates a sysapproval_approver record for us.My Custom Table has only 3 choice options -> Requested, Approved and Rejected which...
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form After I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident...
Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...
Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...
Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance
in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this
Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.Am I missing something?
Hi, Please navigate to <registration link> for completing the process. In that registration link i want to give the other catalog form. How to link a catalog item to another catalog item?
Hi, I have created an Add button in the Service Operations Workspace on the Change table for the Related Knowledge related list. When I click the Add button, the form opens as expected, and I am able to select the articles. However, after clicking Ad...
Hello Everyone,I would like to build an ITSM report named “Knowledge Search Failure Report.”Definition:A search will be considered a failure in the following cases:No results are found, orThe agent does not click on any articleRequirement:This report...
Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...
Good day!Anyone here have done a portal form and on the form, instead of a reference to sys_user, the requirement is to pull user information from Okta. The form will have a freeform text where submitter will provide the email address, then click a c...
Hi Team,I am trying to implement a Reference Qualifier using a Script Include, but it is not returning the expected records.When opening a reference field, records from the main table should be filtered based on:A parameter passed from the form (para...
Hi all, We have REQ > RITM > CTASK in Servicenow , is it mandatory to have this hierarcy or we can have only REQ>RITM if the single team is working on the ticket. If multiple team is involoved can we have one REQ and multiple Request item created ? ...
Hi Team,I am working on the report “Count of Escalation Rate to Tier 2/3” and tried creating it using the sys_audit table.Currently, I am filtering based on assignment group using the below sys_ids:Tier 2: 25a066f41b7c0290adcd42e2cd4bcb1bTier 3: 6232...