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How do get the reassignment report in Servicenow

 I am looking to generate a detailed reassignment report in ServiceNow for incidents that were initially assigned to a specific assignment group — let’s call it Group A. My objective is to identify and analyze all incidents that were originally route...

Test-RAJM by Tera Contributor
  • 400 Views
  • 3 replies
  • 0 helpfuls

How do I connect incident metrics with incident sla?

Howdy y’all, I’m a fire analyst, not an IT guy, so bear with me while I try to make heads or tails of this data mess. I’ve got a metrics table (incident_metric) that tracks who’s working on incidents, and two SLA tables (incident_sla and u_all_task_s...

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Database View Where Clause for Platform Analytics

Hey all, I am building a database view for a customer that gets all Dashboards (par_dashboards) from the new Platform Analytics and displays all data visualizations so that we can get a sense of when DV's were either last updated or run. From there, ...

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Notification

i have a multiple check box under labels in catalog form so which check box is selected i should get it in email notification 

dixitreddy by Tera Contributor
  • 321 Views
  • 5 replies
  • 0 helpfuls

Report on change Approvers

How to create a report on changes that have the same approver for both the ABC Group and the XYZ Group. 

GBS by Tera Contributor
  • 352 Views
  • 5 replies
  • 0 helpfuls

Make field read only in list view

 Hi all,There are several fields( 20 fields)  to make ready only in list view  is there any way to  Create  a Single  onCellEdit client script or ACL  for all field to make  read only  in list view .We tried UI policy which is not working in list vie...

Community Alums by Community Alums  
  • 1585 Views
  • 4 replies
  • 1 helpfuls

ServiceNow Email

 For all impacted carriers except for Kaiser ASO, ROM Task opened exceeds 5 BD and should continue till the ROM Task is CLOSED. This is to increase the governance on ROM Tasks closures. The email content can read "ROM Task is OPEN. Please take immedi...

AzanR by Tera Contributor
  • 599 Views
  • 4 replies
  • 2 helpfuls

Send a reminder email before End date is due

We have a request to create a field "xyz" to enter number of days in [ast_contract] table, this field will count how many days left to "End Date" field. then send a notification/reminder to "Manager" field. Ex: a contract end date is "31/12/2028", i ...