Resolved! Cannot edit in read-only editor
I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?
Forum Posts
First Contact Resolution
I was recently asked to start tracking first contact resolutions. Our current workflow is that almost everything starts as an interaction - emails, phone calls, chats, etc. From there, Tier 1 will attempt to resolve it from the interaction, otherwise...
Resolved! DevOps Change Velocity
Hi Everyone, Just checking if anyone has successfully rolled out DevOps Change Velocity with ADO integration. We have been trying to get this working for several months now but encountering issue after issue which has resulted in multiple Hi tickets...
User administ
Hello Everyone, iam trying to add users to the groups in UAT instance, but users are not getting added to the groups. but iam able to add them in other two instances, can anyone please help me on what the issue is ? Thanks
Resolved! How to Render Custom HTML in Workspace Modal
I’m working in UI Builder (Next Experience) and need to display some custom HTML content inside a popup or modal.In the classic UI, this was typically handled using GlideModal and UI Pages, but I’m looking for an approach that works well within Works...
Creating a Dynamic Catalog item
Hi All, I am new to ServiceNow Administration, and one of my first projects is to streamline a process with a new catalog item. We have a process where staff are allocated to rooms using codes. These allocations need to be changed fairly regularly (s...
Rejection comments are not attaching in the email notification
Hi Team, Rejection comments are not attaching in the email notification for Requested Items Approver has added Rejected comments, but it is not showing here
Is ServiceNow variable supports the URL link Blinking
I have a Rich Text variable in a Service Catalog item where I display a URL. I would like the URL to blink when users open the catalog form so that it grabs their attention.Is it possible to make a URL blink in a catalog item. If yes, could someone p...
scripted rest api issue
Hello All,I have created a ouath and one scripted rest api for incident updations.I am successfully able to generate the tokens and when i call the scripted rest api sending the authorization with Bearer and the tokenBut still i am receiving the belo...
Resolved! How to determine made_sla in sn_si_incident and incident table
We are working on integrating SLA data from ServiceNow into a standardized data model and had a question regarding the behavior and intended usage of the made_sla field.We would like to better understand:What is the exact logic used by ServiceNow to ...
[Virtual Event] CIO AI Digital Summit happening soon!
Are you or your IT teams under pressure to deliver resilient services, faster outcomes, and stronger governance, without adding more tools or manual effort? This is for you! The APAC CIO AI Digital Summit 2026 shows how organisations are moving be...
Login Page Modification – Redirect to SSO for End Users
OverviewThis article describes the configuration that ensures end users are redirected to the SSO Login Page after signing out from the Employee Center, instead of the standard username/password login page. Requirement:When an end user signs in to th...
Resolved! change glide.login.home to employee center without banner
i tried changing glide.login.home = /escbut the banner is at the top, is there a way to get rid of it?
Mass update CI in change management
Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...
Salesforce Spoke OAuth 1.0 – Access and Refresh Tokens Tied to Different Users?
I’m looking for confirmation on how Salesforce Spoke OAuth 1.0 credentials are stored and associated in ServiceNow.Observation / statement to validate:For Salesforce Spoke OAuth 1.0, the Access Token and Refresh Token exist as separate records and ma...
