Hi Everyone, I am trying to understand how the relation b/w sys_user, sys_user_role and sys_user_has_role tables is configured. I have to implement the same related list setup but unable to do so.On sys_user table, open a user profile, we can see a r...
Hii all,I have to remove some specified users from the all itil groups .Also please note for each user which group they are part of before we remove them from groups, so that in future if needed we can add them back in those groups.Please tell the ap...
Hello, We have a requirement to create a workflow ( not flow in flow designer ) to trigger approval to different groups based on the value the user selects in a dropdown variable on the catalog item. We have a catalog item with a variable called "Dep...
Hi Everyone, How to hide 'Estimated Delivery' field in 'SC Order Status V2' widget for particular catalog items? Kindly suggest me. Thank you.
I have created multiple RITM through flow designer and want to attach same flow for each RITM.we have Code snippet option of flow designer ,how to use that to attach same flow for every RITM.
How to Call one flow on multiple RITM using scripthave requirement to convert workflow to flow designer where we are using below script to call workflow again on recently created RITM.how to use such script on flow designer?--------------------------...
Hi!I have a company OOB instance, the story is to configure some features to Emergency Changes, the problem comes when i try to make an Emergency change Lifecycle OOB. 1. I select to Create a New Emergency Change, then I complete the fields as expect...
I am trying to perform double lookup records in Flow designer, where I am trying to get output from step 1 to be queried in lookup records in step 3. How can I achieve this?
Here is the scenarioI have added a new relationship "Parent" to relate the CI's based on the CMDB Relationship table. Only "Child" related List was available as OOB and hence the new relationship was created. In this related list New button is visibl...
Hi, I have a need to add an additional choice field to 'change_confirm_reason' ui page which will be copied to a custom field, 'Cancel Reason' on Change request form. Thank you in advance.
Hi, I have created a scheduled import to run the transform map via data source. How to fetch the dynamically based on latest updated file from the file path in SFTP folder in data source. If the file path is having multiple files, it has to pick the ...
I have a user who is missing the Search Bar on Customer Portal homepage But when I impersonate the user, I see the search bar This is happening in using various browsers (Chrome, Chrome Incognito, MS-Edge, etc.)
The requirement is to calculate the on hold duration of an incident. Whenever an incident state changes from on hold , it should populate the total on hold time in a new field 'On hold Clock'. The code I am using reflects first on hold time when my i...
Hi everyone, This issue has bothered me for years across many different family releases. How can we expand the width size of the column selection window when creating a report? As you can see in the screenshot, trying to read the different available ...
We are transitioning from just logging all user tickets in the Incident form to using Incident for incidents and the Service Catalog for requests for goods, access and services, and the use of the new employee center for self-service, including acces...
