I have a group approval on the change request and approvers are added (sysapproval_approver), as soon as one of the approvers approve the group field on the list view becomes null. Is this by design? The last approval record retains the value.
Hi All, ITIL users are not getting Create action in outages list view for table cmdb_ci_outage.I have checked the create ACL for table cmdb_ci_outage and it shows for ITIL Role. But it's not displayed for ITL users.I have chacked the list control for...
Hi, I am new and worried about ServiceNow scripting, so which Java course do I need to learn specifically for ServiceNow scripting? Please recommend it to me with perfection. Thanks in advance...
Hi all, A user is unable to view reports on their dashboard that was working fine. Any help would be greatly appreciated. Thanks,Mallika
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
I have noticed that when we go to more options [ more options is on right corner upside ( . . . )] in a RITM and by clicking "Email" button. The notification that an email was sent is added as a work note even if no email was sent. The work note sho...
We have a scripted rest api what is based on the incoming JSON message it raises a catalog item (request, request item and tasks). All works fine, except the price field in the request. While the amount is passed over correctly I can't seem to find a...
Hi Community, I created a database view between sys_audit and change_request as we need to report on those change requests that has been extended [planned start/end date have been changed], however I cannot make it to work. Anyone who can advise what...
I have written a onLoad client script to hide an annotation along with the fields inside it. if (cmdbtableservice == 'cmdb_ci_computer') { document.getElementById("functionalresponsible").parentNode.style.display = "none"; documen...
Hi ServiceNow Community Developers, I am working on a ServiceNow Jira integration and I am using the integration hub to achieve that functionality. Initially my integration was working fine in our Sandbox instance but then we upgraded our Sandbox ins...
Hi everyone , I am unable to understand this script , can anyone please explain this script how it will work with comments .function onSubmit() {var action = g_form.getActionName();if (action != 'close_incident' && action != 'resolve_incident')return...
Hi, When will the ServiceNow provide CSA vouchers for free. Thanks & regards,Vasanth.
I need to implement a validation rule to ensure that the updated date of a record falls within a specific time frame - specifically, between 2 hours and 5 hours after the record was last updated.
I am still working with workflows, not flows. I have a need to flag an SCTASK as a high priority if the entered in the date/time variable on my form is less than 4 hours from the current date/time. 1. There is a field called "Request Date/Time" whic...
I have created a variable set with multiple check box type variables and want to make the variables read only on SC task and RITM. I have created a catalog UI policy but it is not working.
