Inactive users
Hi Experts,i want to show icon for inactive users next to caller field in incident caller field, in OnLoad on OnChange in both incident form and List view. Any help appreciated.Thanks.
Forum Posts
On call number is not populating in On call Calendar/On- call Schedule
Hi Team, Can some one help me with the issue in On-call Schedule. User On call number is not populating in On-call Calendar/Schedule. When we click on calendar it is not populating on call number. We checked user profile it is active and have on-call...
If i login to the Servicenow instance i am not able to see the left navigation
Hi,If i login to the Servicenow instance i am not able to see the left navigation.Please find the below screenshot and i am facing this issue even though if i login through different browser and Incognito as well. It is opening only dashboard: Thank...
Metrics to be created when priority got downgraded
Hi, I have a requirement where metrics needs to be created whenever the priority got downgraded. Can anyone help me with this
How to add other choices in the Sort By field?
Hello Experts,I have a requirement to add choices of Sort(A-Z) and Sort(Z-A) in the sort by field on the knowledge base page. How to achieve this. I have attached the image and also marked the sort by field. In the sort By i do have 2 choices1. Last ...
flow designer
I have a catalog item with a variable "requested for". whoever selected in the variable a notification should be sent to his manager for approval and similarly,one more reminder notification should be sent on 4th and 7th day .then waiting for a g...
Workspace not editable
Hello All, We have a custom workspace and it is not editable, shows below message when opening from UI builderHow can we edit it.. anything to check? Thanks in Advance -Abdul
2.User should not able to enter "Start Date" value greater than of "End Date" value in the incident
2.User should not able to enter "Start Date" value greater than of "End Date" value in the incident list view ? Script include:- var ScriptincludeDemo = Class.create();ScriptincludeDemo.prototype = Object.extendsObject(AbstractAjaxProcessor, { ty...
Error received "This is a wrong configuration for Order Guide" when changing the Request Method
We have an ask to change the Request Method on an Order Guide from Order to Request or Submit. I receive an error saying "This is a wrong configuration for Order Guide" when I make this update on the Order Guide page. What are we trying to achieve: S...
How to change background page on the employee center login page
Hi Team, we are building instance and when we try to login to employee portal, there is while background. can anyone help "how the change the background"? Note: SSO is not enabled so we have to login manually. Regards,Amit
i am unable to get the userdetails instead it is return null value.can any one help me
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var abc = g_form.getValue('u_name'); var ga = new GlideAjax('AutoPopulateUserDetails'); ga.addParam('sysparm_...
Create field dependencies on a template
Hello everyone,how can I set dependencies between fields on my template form? In my Incident form, I see different choices in the field "SAP Module Category" depending on the selected "SAP System Category" (UI Policy).When I create a new template (=>...
Resolved! catalog form that will request for item from asset manager, if approve will create a item
catalog form that will request for item from asset manager, if approve will create a item in the consumable table and set to on order for that stock room. any idea how can i do that ? i know how to create the catalog form and the work flow
Resolved! Configure Creating based on input given in previous task
Hi friends,Script inside if condition is :answer = ifScript(); function ifScript() { if (current.variables.final_task == 'FINANCE') {return 'yes'; } return 'no';} But it does not work. How to fetch it and use ? Please correct or suggest any...
Resolved! How to create records in a table using script include and business rule
Hi Team, I am working on a requirement. Scenario: I want to create a record with some default values in a custom table if any records get created in the incident, request, or change table. I am trying to achieve this through Script Include and B...
