I have a user who is missing the Search Bar on Customer Portal homepage But when I impersonate the user, I see the search bar This is happening in using various browsers (Chrome, Chrome Incognito, MS-Edge, etc.)
The requirement is to calculate the on hold duration of an incident. Whenever an incident state changes from on hold , it should populate the total on hold time in a new field 'On hold Clock'. The code I am using reflects first on hold time when my i...
We are transitioning from just logging all user tickets in the Incident form to using Incident for incidents and the Service Catalog for requests for goods, access and services, and the use of the new employee center for self-service, including acces...
Hi, For some users when they click 'Order Now' button it redirects to the service catalog item form that they just submitted. It should be created a Request/Request Item numbers but it is not creating. What could be the reason?
Suppose I wish to create a report to show the number of SLAs breached, grouped by the customer who reported them.That can be done by creating a report using table task_sla, and grouping by the 'Created by' field. Easy. Now what if I want to use an ad...
How to add additional comments in notification through eamil script if any body have script kindly help
Morning, I am trying to create a widget that wil allow an end user to update a date field on a RITM. I have based the widget using script from the OOB "Update Watchlist" widget, but I cannot get the date entered in the widget to update the target rec...
HiI am trying to create a record on the sys_attachment table through the file that I am uploading via a UI action.But that file doesn't seem to show up on the sys_attachment table.On the UI action I have called the UI page from where I am putting the...
We have a requirement to show incident 'description' full text in list view. The list 'description' field length became too long that cannot be fit into one screen, after setting attribute 'no_truncate=true' to show the full text.Test with style " wi...
We are having an integer type field in a table, and we want to restrict that field to not enter the decimal values.We have tried a client script for the string type field but unable to do for integer type field.Can anyone help?Please find the attachm...
Hi all, We have recently come across an issue where the flow context getting deleted after the approvals. When we try loading the flow context, receiving the following error. 'There was an error loading the execution details for this flow context' ...
Hello, To ensure that specific variables in catalog items are visible and editable only by certain groups, such as allowing IT department members access to certain variables that HR members cannot see, you can implement access control rules or group ...
When a non - itil user logged into servicenow, he should automatically redirect to service portal. But its not happening, As per my knowledge, this is something we have earlier in servicenow. But currently is not in place. Can anyone help me how to a...
Hi, Wanted to see if anyone worked around generating Tiny URL's for storing that in URL type of field. My use case is - We have external URL for each incident record which we are storing in the custom URL field, and we want to shorten it so that in t...
We have encountered an issue where some users are missing inherited roles from ITIL group. The roles were removed without any audit history.We have observed that removing a user from a group and adding them back resolves the issue. However, we are un...