how to add Attach link Article and Attach Article button action in Contextual Search
It is posible to have two Attach actions, one for Embedded the article and one for Embedded the link article? I tried to configure it this way, but it does not work
Forum Posts
Remove the Delete option from templates created by users who have shared with their groups
Hi, I want users who have created an template only those should be able to delete it. When they share it to any groups or users those users of groups should not be able to delete it. Any help is appreciated.Regards,Xion
Add ALL RITM variables to a notification email
I am looking for an email script that pulls all of the variables from the RITM's that are included in an Order Guide. The Order Guide name is Plan Build & Enrollment Request and it contains two catalog items that each have their own workflow on the s...
Can there be more than ONE standard change catalog?
Hello Change Management Practitioners. Is it possible to have more than one standard change catalog in ServiceNow? We will be onboarding more service portfolios and would like to have a std chg catalog to each one of them.
How to set live value to a choice field in servicenow?
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
How to set live value to a choice field?
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
How to set live value to a choice field?
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
Survey responses are not getting stored
For same user some of his surveys are not getting saved in ServiceNow. But state is updating as Complete. Responses are updating as -1/NA.Survey is designed in scoped application.When we try to replicate same issue in Test, then there it is working.
Resolved! On what basis we are creating the KB articals
Hi,Please help me out On what basis we are creating the KB articles. because i have created a new portal based on the issue type i am going to populate the knowledge articles, here i want to understand how can figure out and how we are going to creat...
Chatbot on engineers screen while viewing incident in form view
Hi All,I am using a servicenow Utah version.I want to build a chatbot that will pop up for engineers while he/she opens the incident in form view and start working on the ticket.Need suggestions on how to do the same?
UI action for cancel flow
HI,I have 1 requirement in Certificate and inventory Module.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect ...
Resolved! User criteria not working on change model
I have created a new change model and I am trying restrict it by using user critiera. I aded that user critieria in Not available tab but it is not working.
Counting ',' from a field and not allowing more than 29 ','
Hi All, I have a IP address validation request, where only 30 ',' comma separated IP address should be allowed.I have written a client script for IP validation, can this ',' validation/ allowing only 30 Ip address can be done through client script? i...
SLA/OLA stop conditions are not working
Some of the SLA/OLA's are still in paused state even stop conditions are met. SLA/OLA's are active in the system.
How to deduct the quantity from consumable table when any item(mouse, keyboard) is consumed
Hi All,I am having a requirement, in a catalog item, there are variables such as what type of mouse needed, what type of keyboard needed, etcWhen they select type of mouse, it should then check in the alm_consumable table which contains the name , qu...
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