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Can I copy a catalog item from global scope to custom scope

Hi All, I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the ...

kavitha_cr by Mega Guru
  • 1749 Views
  • 3 replies
  • 0 helpfuls

How to add attachments while sending out an email notification?

Hi,I used the below script in a business rule to add a static attachment along with one of the email notification.(function executeRule(current, previous /*null when async*/ ) {// Add your code herevar grSysAtt = new GlideRecord('sys_attachment');grS...

Vandana M V by Tera Contributor
  • 1434 Views
  • 2 replies
  • 0 helpfuls

Issue with the Business rule , how can I fix the code ?

I have a requirement where , I need to prevent an API from being able to have the calculated priority be Sev0.and it will be done if we implement the below logic In a single payload, Impact cannot be 1 - High (value = 1) and Urgency cannot be High (v...

Pooja Khatri by Tera Contributor
  • 2104 Views
  • 14 replies
  • 0 helpfuls

Request state is not updating via update record in flow designer

Hi Community, Trying to update request state via update record in flow designer but it is not updating request.Other fields are setting but not request state when it is approved.When rejected working fine but on approved facing this issue.  

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shweta14 by Tera Contributor
  • 2263 Views
  • 20 replies
  • 0 helpfuls

Reporting roles in ServiceNow

Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh

Adarsh15 by Giga Contributor
  • 9533 Views
  • 5 replies
  • 2 helpfuls

Issue Customer Notifications about Change Requests

Hello,  This is my first ask to the Service-now community so apologies if this question is incorrectly posted. I have search the community but have been unable to find a suitable solution. We have been using Service-now Change Management for a number...

KristleR by Kilo Expert
  • 1817 Views
  • 8 replies
  • 3 helpfuls