Hi, I have a requirement to add sys_choice table as reference field in a new field in scoped application table.However, in reference specification section I cannot find sys_choice table. Kindly help me in resolving this.
Hi All,For Creating Incidents/Change request/problem/requests and For Resolving the Incidents/Change requests/problems/requests .Which ServiceNow Mobile Application will be best suitable from below?1.Now Mobile2.Mobile Agent
Hi all, First time posting in this forum. I'm creating an SC Catalog Form and using the "Date" variable. I want to limit or restrict the date options to 1 month from "today's date" (date of the submission of the request). Meaning, I don't want a use...
When we convert incident into request, then on next page (catalogs_home) at top info message : To View Incident, Click null. It's showing null here. We want to be populate Incident No over there rather than Null.
Hey, I need to have a custom work notes field and activity list, on a custom table.I couldn't create a work_notes field without the u_ prefix therefore I couldn't use the Formatter option on that table.Is there a solution to have the popular work no...
Hi,I'm generating a Bar chart to get the list of incidents that are breached and not breached by assignment group. I'm stacking by hasBreached field. So the legend of the report shows as false and true. Can this legend label be changed to SLA met a...
I have a requirement to make the UI action visible only when logged in users group is part of certain groups. I created a system property which stores the sys_ids of the groups and want to call this system property in a script Include which I can add...
Hello I have a business rule setup on incidents which limit some ITIL users to only see tickets assigned to their assignment group:if(gs.getUser().isMemberOf("GROUPNAME")){ current.addEncodedQuery("assignment_group=GROUPSYS_ID"); However I also want ...
Hello Team, When i hit the API am getting below response.{ "result": { "message": "Records created successfully in UserTable and ProblemTable" } } I don't want the result object to be shown.can you please help me in this. Thanks.
Hi I've created a business rule on the change_request table which is triggered when change state goes to implement and the action is supposed to update the affected configuration item state to "in maintenance". I can see in the business rule debug th...
I am working CSV files. I have an UI action on my ticket form, when user clicks on ui action the attachment available on the ticket will be copying to my data source and processing transform map and working fine. My problem is when multiple users wo...
Hi All, We have an issue where our agents sometimes put in poor notes, code things wrong, etc, in Incidents. We have a process to review a few tickets a day but this also sometimes falls to the back burner. I was thinking of having something like wh...
I have a customer that subscribed for ITSM Pro licences that comes with 1 Agile Team license (PROD12492). 1. How can customer activate the plugins? 2. What are the typical use cases and features available? Thank you.
Hi, If ticket is assigned to inactive user, push the ticket back to open / new state , remove the assigned to user, add a work note stating assigned to is inactive hence assigned back to the assignment group (Incident and Request) How to achieve this...
hi alli want to create a report on average time taken by a assignment group to resolve each incident which are assigned to them in a week can any one provide relevent solution for this