Service Operations Workspace is missing Template icon for non-admin users

For Requested Items (sc_req_item), the Template icon is missing. Can someone tell me how to make it available for non-admin users. Attached screenshot shows for admin where its available on the right side and non admin for the same RITM, on the right...

Report out of time Change Requests

Hello Everyone,  I have a reporting problem and don't know if I can display it in servicenow: I would like to report all change requests that are out of time. In this case, out of time means all change requests that started before the planned start d...

Reopen button on London release

Hi team,   What's the difference between the Reopen button on London release and Jakarta release?   How we can see the reopen button on the incident form in London release? Condition:-new global.IncidentUtils().canReopenIncident(current) can some one...

Interactive Filter on Related List Conditions of Report

Hello, I have a requirement to add Opened Date type Interactive Filter for a Report. Report is created on Group table. It has related conditions on Task table. I want to filter Groups having no tasks assigned. So for this I want a Date type filter on...

How to translate hover text on " check conflicts"

I want to translate hiver text on check conflicts which is coming from a "ui macro" - "change_request_conflict_progress".The "check conflict" button is displayed from line 101. <button style="white-space: nowrap" class="btn btn-default" id="conflict_...

import application

while I am importing the appplication in studio , I am getting error like this , can anyone fix this please ?

BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM

BACKGROUND SCRIPT TO UPDATE APPROVER FOR RITM==================================================================var gr=new GlideRecord('sc_req_item');gr.addQuery('document_id', '0078dba91bcb791c7eb4979f1d4bcb8e');gr.addQuery('approver', '1847eebadb8cd...

Business rule is not working in Release Management

Hi,I have raised one Release and under same Release i have created one Release Phase. Also i have created one business rule for release, i need to restrict the release state for closed complete. The requirement for that is Release is restricted for c...

Issue with Import Set and Transform Map

Hi All, I am working on the import set and transform map for the 'Load balancer' table. To upload some data I have mapped all the fields and the 'name' field has been set to Coalesce. There is identification and reconciliation rule also defined on th...

How to write Client Script on cmn_location table to give lookup list Status=Active

KB Attached to the incident but not copied to KB task table.

There is an OOB functionality, when we attach any knowledge article to the incident, and it will automatically create a record in 'm2m_kb_task' table. But sometimes it is not getting created in (m2m_kb_task) table. Seems like an intermittent issue.Do...

How to write Script include on cmn_location table to give lookup list Status=Active

Need a variable that should allow user to download the attachment and it should be mandatory

Hi All, I have a requirement, Need to create a variable that should allow user to download the attachment and it should be mandatory. Thanks in advance

Catalog item for Cmdb Ci creation using flow designer

Hi All, Requirement : Catalog item to create cmdb ci for Computerwhen Computer is selected based on the operating system it should fall under class as "Windows" (cmdb_ci_win_server)or "Linux"(cmdb_ci_linux_server).What I have tried : I have created t...