Certification Task is not moving to close complete state?
Certification task is not moving to close complete state. It has 250 elements, all of those are marked and it is not showing any pending record still the percentage is showing as 99.6
Forum Posts
Need help to find the Configuration of Close(X) icon on the Interaction form of the Agent workspace
Hi All,We have a requirement that, in the Agent workspace, if the agent closes the interaction record(by clicking the ‘X’ icon) when the state is closed-complete, it should prompt them and notify the agent to, fill the fields on the interaction recor...
Creating a change request from Problem
HELP ITSM SIMULATOR We want the Problem state to be set as "Pending change" when a change request is created from a problem record. 1. Add the Problem State choice of 'Pending change' 2. Problem state should be set as "Pending change" when a c...
Service Portal Request Summary stage
Hi, I am setting up a very OOB instance and noticed that from the portal there is a Request Summary page that displays my recently ordered catalog item. The stage listed here is 'Request Approval' However, when I refer back to the request item in t...
Resolved! Flow Designer 'For Each' logic error
Hi, need assistance understanding the error I'm getting here or why it's occurring. I'm attempting to make a flow that migrates a set of stories from ServiceNow to Jira via the Jira Spoke application. I start with 'Look up Records' which finds the 1...
Updating Manager field using workflow but it is reverting to previous manager
I have a catalog item 'New manager request" with the below variables. Once the request is created it goes for approval to the "New manager" once it is approved it waits for effective date and then the user record is updated with new manager. once new...
Resolved! How to trigger Email from flow designer after a particular time
I have created a flow and I want to send an e-mail to the requestor after 2 hours of task closure. Any suggestions on where to set the time in Flow Designer.
How can I get report of weekly average active incidents
Report of average weekly active incidents
Push the Group to the AD group activity
i have created a workflow to add user to the AD group based on the orchestration now i want to add single user into multiple groups , please help me how can i achieve this fields 1 : requested for is reference fieldfields 2 : group field is a li...
On submit client script
I have an onSubmit client script that's running on a catalog item. There are 3 fields - A, B, and C. Field A is a reference type field and B and C are single line text. The aim of the catalog client script is a) Prevent submission of the form if the ...
Resolved! Need to populate display name based user given values
Hello All,Like I have 3 fields are there which are single line text fields, so when user enter a value in first name as haresh and lastname as haru then the third field should population haresh haru as the display name in portal catalogue form.. Rega...
Comparison between two fields
Hi Team, I have two fields Field A and Field B where if I enter user in field A, the same user shouldn't be populated in user B and vice versa. If user is selected in field B it should not be populated in field A. Can anyone help me with the script ...
Create a portal form with Question and answers as yes/no as radio button and use decision builder
This requirement should work like: Once you select the yes answer for the first quetion then next quetion should display.Like that when you select the yes for second quetion then only third quetion should display.
Resolved! Fields on the popup for the preview this record button
Hi Community, How to modify the fields on the popup window when user clicks on the preview this record button "i icon"? Thanks,Poorva Bhawsar
Agent workspace ( want to add field in interaction's incident tab)
Hi team,I have a requirement for add new field (caller device) in interaction's incident tab, I am creating interaction and incident through Agent workspace and when i am going to create incident so caller device field is not showing, and this field ...
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