Hello everyone,how can I set dependencies between fields on my template form? In my Incident form, I see different choices in the field "SAP Module Category" depending on the selected "SAP System Category" (UI Policy).When I create a new template (=>...
catalog form that will request for item from asset manager, if approve will create a item in the consumable table and set to on order for that stock room. any idea how can i do that ? i know how to create the catalog form and the work flow
Hi friends,Script inside if condition is :answer = ifScript(); function ifScript() { if (current.variables.final_task == 'FINANCE') {return 'yes'; } return 'no';} But it does not work. How to fetch it and use ? Please correct or suggest any...
Hi Team, I am working on a requirement. Scenario: I want to create a record with some default values in a custom table if any records get created in the incident, request, or change table. I am trying to achieve this through Script Include and B...
I find that i can only see the stockroom selection when it is set to instock , chow can i make it available when it is on order status so that i can see that it is on the way to the stock room
Hi Everyone, Requirement !!Whenever user clicks on chat bubble on now mobile app then before proceeding to chat , we need a prompt like :Would you like to connect with Helpdesk Live Chat Support?Option would be : Connect or CancelIf user clicks on Co...
i do not understand why this morning this is not working and when i tried to perform API Call , error: external user not authorised . i have used admin and also have the rest_api_explorer role and sn_external and sn_internal role any idea?
Hello Experts, Has anything been changed? I am not able to send an email to my PDI. (Wanted to test Inbound email action) I have email properties enabled and sending email from my gmail account but not received at PDI end. sending it to my PDI [de...
Hello All, I want to know how chat average wait time is calculated. I have gone through some community threads and found that there is BR 'SNC - Chat Queue Average Wait Time' which calculates based on the average of the last 20 chat queue entries. Al...
I have an inbound action that creates an incident and assigns that incident to a specific group when a specific email address (i.e. email.address@domain.com) is the recipient. The problem is when there is a different email address in the CC in addit...
I have a requirement that when a user clicks the OOB 'Implement' button on the Change Request, it will validate that the click is after the Planned Start field, and if not, popup a window with a simple dropdown that they must select a reson it is goi...
hi i have a requirement that is we have to two fields one is start date second one is end date, i need to populate the value of the tenure in months please suggest.
Hi,I am trying to create a Standard Change template with multiple Affected CI. I can easily set the Affected CI field that accepts a single CI. I need to populated the list on the Affected CI tab with many CIs though.Any ideas?Thank youJake
hi, for some reason our change interceptor is not showing anymore in our PROD environment, its working in our lower environments and i tried to check for differences but couldnt find anything. does anyone has expereince with this ?
Hello All, We have one requirement such that,1. A schedule job that runs daily at 1 am to capture user login events from previous day.2. Schedule job identify login event from the previous day and extract relevant information, including user record, ...
