We have a requirement to create a change request with workflow and approval from a transform map script. to create the change record, we have a record producer in place. But i'm not sure how to trigger the record producer from transform script and ho...
Hi Team, I have recently created a knowledge article template, it has 2 fields and have set default font & size to Public Sans & size 12pt(through the configure dictionary option). It seems to work fine. But, if the user changes the font size to som...
Hi, I am currently working in Robust Transform Map where I don't want the insert to happen in User table. If the target user is already present in the table then I would like to update that record. If the target user is new or no existing record is a...
Hello Experts, My client is migrating from JIRA to Servicenow application.They are planning to import all open JIRA tickets in Servicenow.While i imported the JIRA tickets in sub-prod instance, i see that the incidents are created without SLAs attach...
Hello, I have an requirement to track the history of assignment groups (all the assignment group changes and re-assignments) and show groups as a list on incident form. How can I achieve this ? is there any alternative possible way to do this ? pleas...
We recently had a couple users run into the same issue of forgetting their password after they just unlocked their account. So after successfully resetting their password, a few hours later they try to reset their password again. This led to them rec...
Hey all, Hoping to get some pointers on a specific reporting request we have. We want to generate a report that shows Parent and Child Tasks organized together - for example, Incidents and Incident Tasks for a given team. I know how to pull that da...
Hello, I'm working on Procurement application and I have requirement to bring one field on top of edit form, I'm clueless about place where this fields are displayed in edit form, not able to understand even view it is taking, Kindly help. This is co...
for whatever reason, when i submit an order guide its kicking off the items and skipping the sequence i built out. is there something easy i skipped over? this was brought over from dev to prod, worked in dev and is not jacked up in prod. second va...
Based on category and subcategory selection ticket should be assign to respective assignment group in Incident TableRequest for script or the process on how the requirement can be achieved?
Hello, we have activated the Risk Assessment plugin for Change, but the risk assessment related link isn't showing on the Change Request form. Is there anything else we need to do for this to appear?
Guys-I have one field on form and I want to restrict it when anyone put ; on that field ( string field)I want to show error message and want to clear only ; not entire data that he puttedCan anyone suggest how we can achieve this?I want this when he ...
Hi Everyone I'm Trying to convert string to lowercase in workflow but it is not happening. below is the snippet of script and error message , please help me with the solution
Hi - I am trying to understand why, when creating a new Catalog Item, a default SNC External user criteria is automatically added to the Not Available For related list. Even when I remove it, it keeps coming back. The only way to go around this is to...
Hi Community.How to make CHG Tickets (Change Requests) can not be editable by Fullfillers (as a login assignee to or itil user) at the Authorize stage (after approval). Thanks
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