Associated changes /SCTASKs are closed but REQ/RITM still in Open
We were not able to auto close our system when the associated change and sctask were closed out. Also Associated change was closed but the corresponding SCTASK didnt get auto close.
Forum Posts
Close code and Close Notes are not copied to Child Incident when Parent is resolved/closed
Hi AllI have an issue where, when a Parent Incident is resolved or closed, not all Child Incidents receive the copied close code and close notes.An important detail is that this Parent Incident has a large number of Child Incidents. When I checked an...
BLOG - Track Role and Group Membership Changes via Notifications
ServiceNow focuses on maintaining detailed and auditable records for role assignments and group memberships through system tables. Although there is no dedicated out-of-the-box notification for these changes, the available data allows organizations t...
Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages
Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...
Outlook Actionable Message
Hi Community, I have enabled plugin 'Outlook Actionable Message' on the Instance. And I have created RITM approval requests and change requests to test and see how the email appears after enabling the plugin. But I am not able to find the emails in t...
Issue with redirection on case
Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...
How to include priority, state value and worknotes changes in email body when an incident is updated
Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...
BLOG - Configuring User Impersonation and End-Impersonation Notifications
Maintaining visibility into user impersonation and end-impersonation activities is critical for strong security governance in ServiceNow. Sharing these details with higher authorities ensures proper oversight, enables effective auditing, and provides...
How to show recurring price on approval form of service portal
I want to show recurring price on approval form
Issue with ServiceNow Integration via Power Automate – RITM and Task Not Created
I have created a Microsoft Form and integrated it with Power Automate to automatically create a request ticket in ServiceNow when a user submits the form. In Power Automate, I’m using the Create Record action to send form responses to ServiceNow via ...
Enterprise Governance Pattern for ITSM Delivery Automation: Guardrails, Quality Gates, Auditability.
OverviewThis article shares a governance-first pattern for end-to-end automation in ServiceNow ITSM delivery. The intent is to help teams accelerate delivery without compromising approvals, auditability, rollback readiness, and SDLC controls.Disclosu...
Things Every ServiceNow Developer Must Know
Things Every ServiceNow Developer Must Know : 1)gr.setUseEngines(false) : It prevents workflows, business rules, data policies, and email notifications from firing for the current GlideRecord action (insert, update, delete).ServiceNow GlideRecord AP...
MRVS to be shown in approval
Hi,When submitting a service catalog item form it contains a multi-row variable set, such variable set does not appear in associated approval tickets. Can anyone suggest how can achieve this functionality? Below is the screenshot of where I wanted th...
Resolved! How to change display value for a list collector
Hi, For example, I am creating a list collector variable which is referenced to the Project table. Currently, the display value is showing the Project Name (short_description). So,1. How can I show the Project Number instead of short_description?2. H...
Creating record from Client callable Script include.
I have a requirement. If the schedule is already existing then show all the schedule entries related to that scheudle. If not Create a schedule. This happens from the Argument of the Module This function getSceheuleID, calles one more funciton that g...
