Hello Community,I am currently working with ServiceNow Zurich and I am looking for best practices to relate the Incident table with Task SLA (task_sla) in order to display SLA status directly in Incident list views.Use CaseI work mainly with the Inci...
Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...
Hi, I created a List Collector variable referencing the cmdb_ci_computer table.I configured variable attributes to allow searching by three fields:NameSerial NumberAssetExpected behavior:When I type a value from any of these fields, the corresponding...
Hi I am working on a requirement where i want to show/hide a UI formatter from on a UI macro based on the reference field on the form.<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" x...
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
What are the possible reasons why Time Worked data is not captured in the Time Worked related lists on tickets, as well as in the Time Worked (task_time_worked) table?
Hi Team, I have requirement in the knowledge center, when ever user create a new article, i need the text block should be only "arial" and font size should be "12PX" should be fixed and user should not able to change this. I have check with the defau...
In Smart Assessment Engine, I need to conditionally show or hide sections (for example based on an incident state field). Section one and two should display if the incident closes as complete, but section three and four should display if it closes as...
Hi All,I want to hide some lanes from agile board like Draft and Ready for Testing.Specifically for particular Groups.For Group A i want to have Draft and Ready for testing in the Story board lanes.But For Group B I don't want Draft and Ready for tes...
Hi Community,I need to create reports for PSC‑related Incidents that are resolved by the DCC team, based on the time the incident was created.Business Hours:7:00 AM – 4:30 PM (ET)Reports required:Monthly report for incidents created during PSC Busine...
Hi everyone,I’m working on an OAuth-based integration where ServiceNow is acting as the inbound system (Scripted REST API provider), and an external client (e.g., Postman or another system) consumes the API.Current flow:ServiceNow provides client_id ...
//last 3 latest updated incidentvar gr=new GlideRecord('incident');gr.orderByDesc('sys_updated_on');gr.setLimit(3)gr.query();while(gr.next()){ gs.print(gr.number);}// incident group by with assignment groupvar gr=new GlideAggregate('incident');gr....
Good Morning Everyone, I am trying to implement a specific solution at my organization. We are trying to ensure that users are unable to download data from ServiceNow instances on to their personal devices. How would I go about implementing this? Thi...
Hi Team, The selected problem is inactive and problem creation date/time is earlier than the incident creation date/time, then motif the user with this message <info message>”the problem is already closed and cannot be reopened ”1. xyz2.abc<info e...
Hello @Everyone,I was working on a requirement where I need to trigger a notification to the agent working on a record (INC or RITM). When a reply is received from the end user, the agent should be notified that there is a new response on that partic...
