UI Page Button is not enabling after passing value using Set Component UI
These are my ATF steps. After passing value into Transfer Notes field, Transfer button is not getting enabled. Any assistance could be appreciable. Thank You!
Forum Posts
I want to show field data to users for custom role
Hi Team, I have catalog form, where one variable is reference to cmdb_ci table, for that table user is not having access, so that he is not able to view any record on that table, it is showing as empty. for this I have created a read ACL, and I have ...
Search result for Asset records showing as General
We have recently configured Assets in the Global search in Search profile and Search sources. But for Catalog tasks and request items are already having in our instance and those are coming as requested items as a heading. But for Assets it is showin...
Inconsistent Line Break Behavior in System UI Messages (sys_ui_message) – Clarification Needed
We have observed inconsistent behavior with line breaks in System UI Messages (sys_ui_message) in ServiceNow.In one scenario, line breaks are not displayed unless <br> tags are explicitly added in the message text.In another scenario, line breaks are...
SLA is not getting paused though it mets the pause condition
Hello Community, Greetings of the day. i hope you are doing good. I observed strange behavior of SLA in production instance. Issue : We have implemented SLA definition and given pause condition as state resolved now what we observed intermittently i...
Attachment removal from Portal removes only RITM attachments, not SCTASK
Hi Team,I’m working on an enhancement related to attachment handling in ServiceNow Service Portal. Current Behavior :When a user deletes an attachment from the Service Portal (on a Requested Item – RITM):The attachment is removed only from the RITMHo...
Clarification on “AI Available” Presence Status in AWA
Hi Everyone, We are getting ready to go live with Advanced Work Assignment - no customizations, all out of the box. While doing a final testing I noticed a new Presence Status of AI Available. Can anyone help me understand where the new “AI Availabl...
I am facing an issue in ServiceNow Now Mobile / Mobile App Builder.
Hi Community,I am working in Now Mobile > Mobile App Builder.Screen:Asset Management for mobileCreate IncidentType: Input Form ScreenIssue:I added the impact field in Inputs, but it is not showing in the Now Mobile app. Only urgency and short_descrip...
how do you add new actions to the Actions on selected rows
I want to be able to create actions (such as adding a Problem # to a group of incidents) that you would do using the "actions on selected rows" button.Different actions depending on the situation (closing a group of tickets; adding a change or proble...
What is the difference and execution behavior of Routing Policies and Triggers in the Jira Spoke
The exact execution order of Routing Policies vs TriggersHow routing policies influence trigger evaluationBest practice for deciding logic placement (routing policy vs trigger)Scenarios where triggers may not fire due to routing configuration
Where to find audit to enable every fields in a custom table
Hello team,New to service now . I am looking for enabling audit for every fields which i created from a custom table. Can you guys help me to find it. I am new to service now .Thank you
Help with Flow Designer: Automating Microsoft Entra ID (Azure) MFA Reset via Graph API
Hi ,I am developing an automated MFA reset process using Flow Designer and a Custom Action with the Microsoft Graph API. The goal is to allow users to request an MFA reset via the Service Catalog, which then triggers a flow to delete their existing M...
Unable to recieve Survey emails once Interaction is closed
Hi Team, I have created survey for Interaction table and i have added few trigger condition when state is changes to closed and type is phone or chat, assigned to is not empty etc.As per OOB survey email should trigger but my case am not.Below are co...
SLA Duration Types
<p>Hello Community,I am working on configuring Service Level Agreements (SLAs) in PDI and would like some guidance and best practices regarding SLA Duration Types , Explain all types.Specifically, I want to make sure I am choosing the right approach ...
How to add parent RITM as a pdf along with Variables on email
Hi Community,I have requirement to add parent RITM along with variable as a pdf on emailhow to achieve this with email script?use below code in email script but it will generate pdf with fields only not variables :-var pdfLink = gs.getProperty('glide...
