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Resolved! Knowledge article

Hello @all ,I have the solution itself, but I'd appreciate some guidance to fully grasp its underlying mechanics and how it functions. Requirement - Basically the "Republish" button on kb article is not accesible for ownership group members it was on...

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Yogita11_ by Tera Contributor
  • 548 Views
  • 4 replies
  • 1 helpfuls

Resolved! OnLoad client script

Hi @all, Here I am hiding the choice called "closed" on change task only when change request is in new state.for this I had below on load client script on change task:  function onLoad() {g_form.getReference('change_request', function(ref) {if (ref) ...

Interactive filter for Dashbaord Reports

Hi everyone,I’m setting up an interactive filter for a report in a dashboard. I want to filter by Assignment Group and Assigned To, and I need the Assigned To dropdown to show only users from the selected Assignment Group.How can I configure this? Th...

How to stop the SLA from server Side code ?

Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...

Help on flow designer

Hi Alli have a use case where I have to send the reminder to end user on 3 and 5 day if incident is on hold and awaiting caller response.i have used do following until but it is not working as expected. I’m facing issue when the incident state is cha...

Tanya10 by Tera Contributor
  • 757 Views
  • 8 replies
  • 0 helpfuls

Issue with setting RITM stages in flow designer

Hi All,I am trying to set RITM stages and state in flow designer. When task is closed incomplete,  I have used update record to update state to closed incomplete and updated stage to closed complete. But in activity, I see state first updated closed ...

Resolved! Guided Tours Button

Hi How to enable Tours button in Portal . I don't see any widget to it . This I took reference from YouTube video. Thanks ,Rajeev

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Monitoring User Activity

Hi everyone, what type of user logging is available in an ITSM standard rollout? Meaning, I have a situation where I'd like to audit how active a specific ITIL user is in our platform. We are on Yokohama. I know I can pull stats on the number of inci...