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Any info on SNC.BusinessServiceManager();

Does anyone know about method: isReadingPermitted()I am troubleshooting the visibility to some Business Services, and I found out the ACLs which are calling the above script.Seems like the ACLs are evaluating to FALSE, so isReadingPermitted(current,g...

Resolved! Reopen ticket if not closed in 5 mins

Hi Team,I need urgent assistance.I've created the scheduled job below, which runs every 1 minute (repeat interval: periodically).The requirement is to set the state of the task to "Open" and clear the "Assigned to" field if the task is not closed wit...

PK14 by Kilo Guru
  • 643 Views
  • 9 replies
  • 0 helpfuls

ServiceNow with Entra Provisioning

New to ServiceNow. We have three instances (DEV/UAT/PROD) and have configured provisioning for all. Am i right to assume that users & groups in different instances should and will have different sysIDs. We have had problems with our Prod instance and...

dmanning by Tera Contributor
  • 461 Views
  • 6 replies
  • 0 helpfuls

Decision record with name "fulfillment Table delta" already exists

Hi All I am receiving below alert and decision table is keep on loading when I tried to input the data by clicking on 'create draft' option on decision table.Alert: Decision record with name "fulfillment Table delta" already exists Could you please s...

learn nv by Tera Contributor
  • 910 Views
  • 10 replies
  • 0 helpfuls

we unable to remove the ITIL role

we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports 

Chandu46 by Giga Contributor
  • 760 Views
  • 10 replies
  • 1 helpfuls

Resolved! Lookup Select Box not mapping on a Record Producer

We currently have a reference variable on a record producer that we would like to change to a lookup select box .As a reference variable, the mapping is successful.  When I change the variable type from reference to lookup select box, the variable no...

Reopen stuck Tasks

Hi Team, My requirement is to set the state to open if the ticket is in work in progress state for more then 15 minutes (doesn't close) when a ticket is assigned to automation. I have written a schedule job which works but resets the ticket to open s...

PK14 by Kilo Guru
  • 461 Views
  • 6 replies
  • 0 helpfuls

How do I use Service Now for software bug tracking?

  Hi there,   I am now to Service Now and I am looking for a simple bug tracking tool for tracking software bugs.   I am wondering if I can use Service Now for that since my company is using Service Now for IT ticketing. I know there are many good a...

richardhli by Kilo Explorer
  • 16203 Views
  • 7 replies
  • 0 helpfuls

Predictive intelligence

Hi Team, I am looking for some use cases of predictive intelligence for ITSM,if anyone has Implemented,could you please share more details. Thanks in Advance 

poonamv by Tera Contributor
  • 429 Views
  • 5 replies
  • 0 helpfuls

Change Management Flow

I am facing some issues in change management flow. In the DEV environment, all process is working fine. In the Production environment I am facing issues with the following scenarios.1. Authorize to scheduled - All the change request approvals and cab...

akhilaanil by Tera Contributor
  • 358 Views
  • 2 replies
  • 0 helpfuls

Deflection data not captured in ssa_deflection_metric table

I’m working on a Self-Service Analytics dashboard, but the deflection graphs are not displaying any data. It seems like deflection data is not being captured in the underlying tables. Could someone guide me on how to ensure the data is correctly capt...

SNOW_22 by Tera Contributor
  • 538 Views
  • 6 replies
  • 0 helpfuls