We have built a notification to send when a Change is rejected. The requirement was for this to differ from other approval notifications. We have this notification sending, but the generic is still firing even though we have updated the conditions ...
What are the ways of creating a known error article from a problem record ?How to change the work around field of known error article if the problem workaround changes ?
Hi all,I need to create a template for an escalation path for an On call schedule requirement.Here is the requirement:So I need to create a UI action button in incident form when that is clicked it should trigger the escalation template, the escalati...
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
As part of ATF im trying to complete the risk assessment for change. I have used the custom UI and retrieved the components and set them but I get this error. Can anyone advise?
There is weekly scheduled report in list view, has been set up which will share the file in Excel format, but from past two weeks it is sending in PDF form. All the configurations has been set up for Excel but don't know why it is sending in PDF form...
Hello all, I have created a flow in flow designer in my PDI. and now whe I open the flow and go to executions, it is giving up me this message.'I also modified the Value in the above system property to "Full".and also in Flow Reporting Settings Bu...
Have you ever wanted to automatically close tasks in ServiceNow only after a specific number of business days, based on your organization’s working hours and holiday schedule? In this blog post, I’ll walk you through a real-world script I built to au...
Hi, Issue:I have a Delete UI Action in a scoped application that works perfectly when executed manually. When the user clicks the Delete button, a confirmation popup appears, and the record deletes only after clicking OK.Problem in ATF:When running A...
Hi , I have below catalog with mentioned select box type variable . I want to show a field message when " add" is selected on that variable . I have tired the below Onchange catalog client script but couldn't get the result .Please suggest what chang...
Hi EveryoneWe have encountered an issue where certain users in ServiceNow are marked as active but do not have a corresponding User ID populated. As part of our provisioning process, we typically reference the User ID before proceeding with account c...
Hi All,I have a requirement to add a Date Picker Interactive Filter to a dashboard in ServiceNow.Here’s what I need help with:- I want to filter the report data on the dashboard based on the Created Date field of the tickets.- The Date Picker should ...
Hi Team, We have created catalog item along with workflow. We have used list collector for Requested for variable. How to create multiple RITM if requestor is selecting more than 1 user name in the Requested for variable. Kindly help me on this.
I'd like to know more about Event Management.I'm creating CI relationships, generating alerts, and grouping alerts based on the CMDB,but it appears that a primary alert is being created automatically.I'm hoping that the alert status will recover and ...
When using the mention functionality it is difficult to tell right away if someone executed the function correctly. If someone types @Name instead of clicking the person's name from the dropdown it looks the same and we can only tell if we check the ...
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