Hi everyone,I'm currently trying to understand the different types of licenses available in ServiceNow and how they apply to various modules and users. I’d really appreciate some insights from the community on this. Thanks in advance!
HelloI am new to ServiceNow and wanted to find out how Licensing works?I have some idea that, we have to pay licensing fees for Admin and ITIL users roles.Is there licensing fees for each type of roles? Do we have to pay licensing fees for users with...
Background Scripts are Server side scripts that can be immediately run on ServiceNow instance and can be very helpful if you want to try scripts out or fix minor issues on records. To write a Background Script Go to Application Navigator > Scripts - ...
Hello,Is there any known issue or platform impact if we try to remove or restrict sn_hr_core.admin from users having the admin role?
How to call script include in indicator source? In indicator source I am calling script include like below... when I use like below '0' Records are getting.. what's wrong in that.. Sys Id is one of javascript: new x_abc_ewtwe_.getAccount().getTask...
Hello,Thank you in advance for looking into the post and helping.I'm trying to get requested item's Assignment group to catalog task assignment group in the workflow activity.This code is present in the script section of the workflow.I'm unable to ge...
Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...
I want to write a business rule where the condition is: Status is progress In the script part I want to check whether the mandatory fields are empty or not. If empty it should show popup that "Please fill the mandatory fields" then update the mandato...
Hi Team, We are trying to load the knowledge base category in servicenow by using transform map. Record is getting created in ServiceNow but the parent id is empty. Could anyone please help me resolve the issue.
Hi all, I'm working on an integration for a ServiceNow catalog item called System Access. In this catalog item, there’s a field called System that references the Infinity Catalog Item Variables table. This integration is specifically for the ChatGPT ...
I want to setup a second email for users to send emails to ServiceNow for a rollout we are doing. I have created the internal address and I've put a forward on to service-now.com and added an MX entry in SNow for it to point to my DEV instance but th...
When creating a Change Request from an Incident, it is often useful to automatically copy relevant field values from the Incident to the Change.ServiceNow already copies some OOB task fields, but organizations usually need additional fields or custom...
I am trying to update the lifecycle stage and lifecycle stage status on server table but as there is no pair present in lifecycle control table, the updates are not reflecting on the records. but few months back the value was getting updated. is ther...
Hi Everyone,We are currently implementing user provisioning from Microsoft Entra ID into ServiceNow and would like to validate the recommended integration pattern.As part of our review, we have identified two approaches:Using the Microsoft ServiceNow...
Hello, I would like to see which knowledge articles are based on which knowledge templates. I don't see such a column. Is there a possibility to display the article template on which the articles were created? Thank you for your help