HiIn the request module -what is the OOB functionality for report on the following The total time a request has taken from when the time the REQ is Open to when it was Closed. The time the RITM was created and then went into a state of Open to Appro...
Hi Knowledge Management - checkout option is disabled on Published articles and Pervious version of the KB article which are retired their workflow state should be outdated but is it in retired state. What might be the reason ?
Hi folks I need to put some prices in itens and it seems that the field "price" (first image) from the item is not updating when I change the quantity (second image). Any idea on how to make the price field update based on the quantity field?
Hi All, We have a catalog item which is to remove user from all groups and for that we need to user Flow Designer, am new to Flow designer, please help me with this. we have Reference Variable with that we can select user.
Not getting new instance for Xanadu version
I have requirement where a catalog item 'After hours support' form should be only visible outside of working hours i.e. It should be only visible between 5pm EST and 8 am EST. After 8am link should not be visible on portal till 5pm. Can you suggest h...
We are planning to configure Instance Data Replication between prod and two lower instances to syncronize user data from prod to lower instances.Please confirm on below questions:-1 . Instance Data Replication is applicable to sys_user table ?2. is I...
Hi Everyone,Requirement:When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.I have created a flow and defined the approval. Now how should I trigger the Notific...
In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor. This is the UI Action I have but nothing happens when I click Create Change Request from that menu. What do I need to change to...
If I want to include the date/time that an INC was changed to a state of On Hold in a report, in what table would I find that field? Or better yet, is there an OOTB metric for length of time on hold by assigned to person? I looked at wf_activity bu...
Hi, I'm creating a dashboard that will list tickets created for a specific problem, these tickets have an external reference field. I want to be able to list new tickets for that day, but, also to only show ones where the external reference field is ...
Hi everyone, I have a requirement when the change is not in new state, the removal of the attachment should be restricted in Agent Workspace. But, the user should be able to add attachment in all the stages. It would be helpful if anyone could answer...
Hey folks, I’m writing this in the hope that it might help others. We're currently experiencing an issue with the brand-new auto-rollback feature in the auto-update process of the following version: mid-linux-container-recipe.xanadu-07-02-2024__patch...
Hello Team,I have a requirement regarding inbound email updation/creation, so pls check the below requirement:"As a user, want to ensure no records are created when inbound email is received, however updates are okay, Inbound actions, including flow ...
Hi , I created a report on database view with duration fields are displayed in reports as 05 days 11 hours as an example but once exported to an excel sheet, they get displayed as integers representing the number of seconds instead of 05 days 11 hou...
