Resolved! How to set the Service Operations Workspace search as a default for the itil users
I need this search always set in Service Operation Workspace, how can i do this? -see image- Thansk for your support
Forum Posts
How do I get Variables from a Requested Item into a UI Builder Data Resource?
Hello! I am building a page for the first time in UI Builder, and I want to be able to bind a few labels to variables on a requested item that I'm looking up.I find that the "Return Fields" option under the Look up a Single Record resource option doe...
To remove November 2025 ata
Hi Team, If you see attached screenshot the report that contained November 2024 to November 2025 data but I want data till October 2025 and I don't want 2025 November data, can you please help me with this, I have tried all configurations but no use.
Report on sys_template table
We have a requirement to report on sys_template table to add all fields related to templates like-CI, AG, Category, sub-category, priority, etc. within report
Resolved! What is difference between batch update set and merge update set in ServiceNow.
Hi, What is difference between batch update set and merge update set in ServiceNow. Can anyone please make me understand it with example for it. Regards, Nivedita
How to have a dynamic approval process once the catalog is submitted ?
The requirement is this After a ServiceNow catalog is submitted, 2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...
Disable MFA for one user account
Hello folks, I have requirement to remove(disable) MFA for a single user account. any possible ways to achieve this. I have tried with making MFA column false on sys_user table with no use. Thanks in Advance.
First Level/ Contact Resolution when using Interaction
We are using Interactions which at times can result in an Incident to be opened to resolve or escalate the issue, but not always. How has everyone who have implemented Interactions for the Service Desk changed their approach to calculating First Leve...
Help to create a report that shows tickets came to original queue first
I need help to create a ServiceNow report where I can see how many tickets were created in a previous month and I want to see how many tickets came to my queue before they were routed to other queues. Help is very much appreciated.
Change request form got stuck after saving
I am facing an issue in our instance, After saving the change it is getting stuck I am not able to scroll up or down or even edit the change. check all the cleint scripts, ui policies, ui actions. but now luck. can anyone please help
Resolved! issues with IF branch and currency field in flow designer
Hello, On my form I have a currency field ('Amount') and in the Flow Designer I added an IF branch. I have different scenarios such as: IF (Amount) GREATER THAN or is 100000(Amount) LESS THAN 150000{do stuff} ELSE IF (Amount) GREATER THAN 500000{do...
Resolved! Guest Gliderecord returing 0 records
Simple widget to query records, as a guest user is not returning records: Works perfectly when logged in. Widget Server Script:---------------------------var gr = new GlideRecord('incident'); gr.addActiveQuery(); gr.query(); data...
Resolved! Data Policy error in problem form
I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue...
Dashboard Sharing Option Not Visible for User
Hi Community, One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.Interestingly, another user with the s...
I am getting this Message " languages without localization settings are disabled " when i am trying to convert catalog item language to other languages
I am getting this Message " languages without localization settings are disabled " when i am trying to convert catalog item language to other languages
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