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Approval notification reminder

I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval. My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved af...

Akki1 by Tera Contributor
  • 4147 Views
  • 6 replies
  • 0 helpfuls

Resolved! ビジネスルールのアクションのフィールド値で変数を選択する方法があれば教えてください

私は要求アイテムが作成or更新される際、ビジネスルールを利用して変数の値を変更したいと考えています。その際に、アクションのフィールドを利用して更新したい考えておりますが、アクションのフィールド値には変数が表示されません。変数を値を更新する場合はスクリプトを利用しないと更新はできないのでしょうか?実行タイミングのフィルター条件では変数は選択できるようでした。

shirakazu by Tera Expert
  • 333 Views
  • 2 replies
  • 0 helpfuls

Add users to group when someone is added to On Call roster

Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed.  Can we do this by adding/removing user from group which contains the custom ro...

Unable to see dashboard

Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...

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VanamaA by Tera Contributor
  • 468 Views
  • 10 replies
  • 0 helpfuls

Resolved! Regarding the issue with restricting access to the Knowledge Base

I have created a new Knowledge Base and configured it to be accessible only to authorized personnel in the Technical Support Team. However, this setting does not seem to work. Users outside the Technical Support Team Group are still able to view publ...

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ChunjiJ by Tera Contributor
  • 399 Views
  • 1 replies
  • 1 helpfuls

Release Management record state not moving

Hi,  I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...

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CarolMa6 by Tera Expert
  • 307 Views
  • 1 replies
  • 1 helpfuls

Resolved! Table Name Shared Reports

Hi TeamDoes anyone know which table I can use to see the users or groups with whom reports have been shared?I have 180 reports created, and I need to see whether they are shared with users or groups — but I don’t want to check them manually one by on...

Resolved! Remove prefix from table name in sys_attachment table

Hi @Ankur Bawiskar , I need to update the attachment from record producer to the incident table form. I am seeing "ZZ_YY" prefix in the table name field on the sys_attachment" table. this is causing the error while executing the code. Here is the cod...

Nishant26 by Tera Contributor
  • 1765 Views
  • 16 replies
  • 1 helpfuls

Lab 5.1 STRY050103 ITSM Implementation on Demand

Hello everyone,I have an issue with completing the lab. I have pasted the code in the script but I can't see in the step after the "TEST Inbound Email". I have searched and even came back with the previous labs but I still can't complete the task. Co...

barousy01 by Tera Contributor
  • 737 Views
  • 7 replies
  • 0 helpfuls

Teams integration breakfix

Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating.  Where as Oauth token is valid while validating it.   

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GuruR by Tera Contributor
  • 393 Views
  • 4 replies
  • 0 helpfuls

Workspace options deactivation on Gloabl Search drop drown

Hi Everyone, I need to deactivate the following two option “CSM/FSM Configurable Workspace” and “Service Operations Workspace” from the global search drop down. Please refer the below screenshot for your reference. I reached out the ServiceNow suppor...

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