Use Case:Incidents are Resolved by both Users and Monitoring Tool (sys_user Name of Tool: zenduty.automation).In most of the times Incident Category is incorrectly selected during creation.So what we want to achieve is, when the Incident is resolved ...
Hi, I am trying to implement a Resolved Date breakdown in Performance Analytics reports. I attempted to achieve this using Bucket Groups, but it is not working as expected.Could you please help me understand whether this is possible in Performance An...
Hello All,When clicked on Created problem task(inside problem record) ui action on Sow it pops up with a modal i want to remove the rca option from there .How this can be done @Ankur Bawiskar any suggestions?
Good afternoon We have bunch of assignment groups in AD ( Active directory) and we set LDAP sync. Whenever I rename an assignment group.. in servicenow now another record/group is created, and the old group still exists. I check the transform maps....
send one email once one of the request assessment questionary is filled and submitted and the answeri have a risk assessment questionay impacting x if it is yes then i have to send one email to group.for this i have created one br in asmt_metric_resu...
I am trying to create a database view with pm_project and sys_audit and cannot get it to working. Tried to put this in the where clasue on sys_audit table in the view but not working. sysa_documentkey=proj_sys_idAny idea how to get this working?
Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...
Hi All, i created a catalogue item with variables. Nothing fancy.It has few client scripts and ui policies. It also has a workflow supporting it.The issue is that the variables can be modified in the RITM but when i modify them in the catalogue task ...
Hi Team, In the out-of-the-box (OOTB) Survey Designer, is it possible to display choices horizontally instead of vertically?If yes, could you please let me know which control should be used and what attributes need to be configured to achieve this la...
Hi Community, As per the client’s requirement, we have disabled several groups and removed the associated users from those groups. I now need to review the records of the users who were removed. Could you please advise on how to check the history for...
Hello all, Where can I go to check on the OAuth authentication process for an API account? Thank you.
Hello Everyone,I have a query regarding ACL behavior in ServiceNow.I created a custom table and configured field-level ACLs. I granted access to a specific custom role and assigned that role to a custom user. When I impersonate that user, everything ...
Hi All, Have to create onChange client script so ,under Variable name drop down, not able to see variables(there are 30) to choose , and it is a record producer. Attached the screen shot refernce.I just tried by creating new single line text variabl...
Hi everyone,I need to hide a specific icon from the Incident form in ServiceNow.The icon appears on the form header / related list / field (please specify where exactly). I would like to remove or hide it based on either:User roleConditionOr complete...