Hi all,I’m trying to add an Outlook group email to the CC field in a ServiceNow email notification. The email logs show the group email is added, but when I check Outlook, the CC field is empty, and only the "To" field appears. Any ideas on why this ...
I would like to show the catalog items to the users who subscribed to the Service Offerings. Let's say On the service_offering table, there is a service offering called "SAP Retail " and Abel was added to the Subscribed by user related list and there...
Hello Everyone, I'm importing data from a JSON file using a Data Source and Transform Map. I have two fields set as coalesce: x and y. These two fields always have values in the incoming data, and are mapped correctly. what I need to achieve is If a...
Hello Team, I have an issue related to flow. Help me to achieve this.Once a request submitted, and RITM gets created. We have two variables:(check box)1) request approval2) Approval not required So, after ritm gets created, and if a user checks- "req...
Hi Need to configure queue rule based on RITM Requested for country assigned to respective assigned to of same country this should be for sc tasks and incidents If user submitting the request or incident with the assignment group as 'ABC' then this ...
How to change the tagline color while creating a service portal?My issue:I want to change the color of the tagline "We are happy to see you here!". I tried to change the color by selecting the bootstrap color but it is not changing.Please help.Thank ...
In ServiceNow's UI Builder, audiences are user criteria that determine which users can view a specific page variant, allowing for personalized user experiences by restricting access to certain pages based on roles or other user attributesNavigate to...
we have a p1 notification related list where they can add a new p1 broadcast. I have been asked to make a related list for P2 incidents where they could click new and it would use an email notification that have created. I have the new related list j...
Hi all, I've been running into a problem with requests. Every time I mark a RITM as Closed Complete, it's parent Request is marked as Closed Incomplete. As far as I can tell this is controlled by the "Close Parent if Required" business rule, but the ...
Hi All,Actually in record producer, few fields are Currency type fields, So my requirement was that need to enter currency , basically these fields needs to map with backend fields in the incident form Please help me to solve this. ThanksDeepika
The fields Parent Incident, Problem, Change Request, and Caused by Change of "Related Records" tab of an Incident record in ServiceNow is Read-only mode after being incident/problem is being resolved or closed. we need this to be in editable mode to ...
Hi All, I need to trigger the notification from flow design using the event, in the event only i need to define the group dynamically.below script works in event log it shows user sys id in Param 1 but notification not triggered. var grp = current.ge...
Hey Guys, I am facing issue with table of contents html tinyMCE option, I have other html toolbar options and once I enable toc/tableofcontents option using attribute section of Article body dictionary, it is saving fine but on form it is removing ex...
Hi, My currency field showing different values in List view and Form view. In list it is showing the value in pound. IN form view it is showing as dollar. I need to show Pound value in both views. My instance currency code is already set to Pound onl...
Hello,I have created a variable set and its showing required Label to end user and populate required field data as label in choice field, but after selection its showing name instead of label in catalog item , how can I correct it is its default feat...
