Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...
Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...
I have a question regarding the on-demand training for the CIS-ITSM certification.I’m finding the current on-demand course challenging for a few reasons:The course structure is difficult to follow, as the menu primarily serves as a progress tracker r...
Hi everyone,I'm facing an issue where a server-side error message disappears almost instantly on the Production environment, while it stays visible on the Dev environment until manually closed.Here is the UI Action code I'm using:function runPullback...
Hi Team, i want to auto pop new value and old value when user change state from list view, i have written below script. but it is showing only new value, old value showing like undefined. please give solution if anyone know. client script - Oncell Ed...
What is the best UX format to use for lists and forms? Thanks in Advance
Hi All, Could you please let me know if ACL is written on a field for read only access and on the same field a UI Policy or client script is written for making the field mandatory. On the form which one will be executed ? Thank You
Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...
hi i am working in itsm stimulator, pls give solution for below task . Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH)...
when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. I need to correct this mapping , h...
What is Service Bridge?ServiceNow Service Bridge is a powerful integration capability that enables multiple ServiceNow instances (such as Provider and Consumer instances) to communicate and collaborate seamlessly. It allows organizations, service pro...
Hi, I would like to have a % of recurrent incidents (and outages) per month. How can I do it easily (without calculate it manually)? Best regards, Nenad
I want to Hide an activity on play book respective to a user role
I need to:- produce a list of all reports that require ITIL role to access (done/easy)- I use a fix script to create a CVS file- I need to find a way, via script?, to find out "which user/s" have viewed the above identified reports. I thought th...
Hi All,We got a requirement to create a glidemodel window with below three fields=> Assignment group=>Work notes=>Category with default choicesIf I click the UI action it will auto fetch the assignment group from native incident record to the glide m...