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Resolved! Decision Tree - Idea, Demand, Project, Request & Change

Hi all, Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.Find attached an example that includes Problem and Incident given by them. Do we have something similar produced by ServiceNow for the topi...

Tommaso2 by Tera Expert
  • 741 Views
  • 5 replies
  • 2 helpfuls

Resolved! Update Work Notes of a HR Case through Fix Script

Hi Everyone ,I am trying to close some old cases through a Fix script without triggering Notifications to Opened for, Subject Person and Approvers with the below script.var hrc = new GlideRecord('sn_hr_core_case');hrc.addQuery('number', 'HRC0044626')...

Madhan007 by Tera Contributor
  • 551 Views
  • 7 replies
  • 1 helpfuls

How to archive group approvals for RITM

Hello,I have an archive rule set up on RITM(sc_req_item) and i'm able to archive related records as well like (SLA. sysapproval_approver....) but not able to archive sysapproval_group approval records, is their any process available whenever RITM arc...

ITIL 87

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...

Ashok  kumar by Tera Contributor
  • 3869 Views
  • 6 replies
  • 10 helpfuls

DOM Manipulation

I know DOM Manipulation is not recommended by servicenow but we need a solution whenever a link is clicked we need to validate if it is already clicked or not? Requirement: There is a link which if it is not clicked then we need to show an alert and ...

Changing Banner background Color

Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.I changed the sys properties  Basic Configuration UI16 and the CSS files, but nothing is changing. Is there a step I am missing. ...

terrieb by Tera Guru
  • 536 Views
  • 9 replies
  • 0 helpfuls

Need a report

Hi ServiceNow Team,I have a requirement to create a report on sysapproval_approver table for only RITM's(sc_req_item) records where I can be able to see the request variable information as well, like if we have one request for "Request for ServiceNow...

Soni Rahul by Tera Contributor
  • 397 Views
  • 9 replies
  • 2 helpfuls

Resolved! ITSM Simulator - Configure Risk Conditions

Am trying to close off on the Configure sick conditions and it keeps failing for both Normal and Standard changes.What I did:- went to Change => risk conditions-  disabled the Insufficient lead time-  insert and stay on the Insufficient lead time-  o...

Diane22 by Tera Guru
  • 2520 Views
  • 14 replies
  • 31 helpfuls

Unable to save Flow when using the JIRA Create Issue Action

Hi All, When i configure the Create Issue action and save my flow, i get this little forbidden error on the bottom right. What could be the issue. It seems specific to this action. Other actions do not prevent saving the flow. Please advise if you ha...

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Uncle B by Tera Contributor
  • 263 Views
  • 2 replies
  • 1 helpfuls