Hi, I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection Before/Inser, update(function executeRule(current, previous /*null when async*/ ) { var workNoteTy...
Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...
Maintaining visibility into user impersonation and end-impersonation activities is critical for strong security governance in ServiceNow. Sharing these details with higher authorities ensures proper oversight, enables effective auditing, and provides...
I want to show recurring price on approval form
I have created a Microsoft Form and integrated it with Power Automate to automatically create a request ticket in ServiceNow when a user submits the form. In Power Automate, I’m using the Create Record action to send form responses to ServiceNow via ...
OverviewThis article shares a governance-first pattern for end-to-end automation in ServiceNow ITSM delivery. The intent is to help teams accelerate delivery without compromising approvals, auditability, rollback readiness, and SDLC controls.Disclosu...
Things Every ServiceNow Developer Must Know : 1)gr.setUseEngines(false) : It prevents workflows, business rules, data policies, and email notifications from firing for the current GlideRecord action (insert, update, delete).ServiceNow GlideRecord AP...
Hi,When submitting a service catalog item form it contains a multi-row variable set, such variable set does not appear in associated approval tickets. Can anyone suggest how can achieve this functionality? Below is the screenshot of where I wanted th...
Hi, For example, I am creating a list collector variable which is referenced to the Project table. Currently, the display value is showing the Project Name (short_description). So,1. How can I show the Project Number instead of short_description?2. H...
I have a requirement. If the schedule is already existing then show all the schedule entries related to that scheudle. If not Create a schedule. This happens from the Argument of the Module This function getSceheuleID, calles one more funciton that g...
Hello I am at the stage of "Creating a change request from problem" in the ITSM simulator. When a change request is created from a problem record, the problem record should automatically move to a Pending change state. 1. Add the Problem State choice...
Users who are assigned only the problem_manager role are unable to select services in the Problem Form.Although these users can directly access the cmdb_ci_service table and view service records without any issues, the Services field in the Problem F...
Hi everyone,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW withou...
HelloI have these questions that i need help to clarify if it is correct or not. Thanks for your helpWhen creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?A. Manager B. ContributorsC. ...
Hi Community,The user has raised the following concern:Please check where message for BSO approval for CHG0034847<javascript:void(0)> went, and please resend it.For some reason Tomasz doesn't have it in outlook inbox.The approver, Tomasz, has c...
