Hi, I added the below piece of code in OOB reply inbound action to show the both agent and customer conversation but it is visible only latest conversation not whole thread.current.comments = "reply from: " + email.origemail + "\n\n" + email.body_tex...
Good morning.On the cmdb_ci_appl table, we have lot of application records. So, only people with cmdb_admin and cmdb_manager should be able to edit the records. Apart from these, other people should only read it.So, I have written 2 ACLs: Write opera...
Is it possible to deactivate the Identity Center (com.snc.identity_center) plugin? It has been installed on our instances with the Vancouver upgrade, but we do not want to use it as it has the ServiceNow logo on the page instead of our Organization's...
Can someone please share 10 - 15 real-time use cases of Record Producers that are commonly used in organization?I'd like to practice theseThanks in advance for your help.
Hello All. Is there a way to configure how the SLA's get attached to a Case or Incident? (not SLA definition) We have a requirement where we need an SLA to attach to Cases/Incidents only when that SLA is linked to a Service Contract. The reason we ne...
what is the difference between catalog, record producer and order guide
Hi Team, We want to add Risk Assessment UI action to SOW . we are able to achieve it but after first submission we are calling UI page which will ask already submitted Yes or No if Yes is selected then it will re-show the submitted answer if No is se...
Can a user dot walk while personalizing list view? One user who does not have role can view fields from other tables as well in list view. Attaching screenshot The other user is not able to dot walk. Is there a way he can dot walk while personalizin...
Hi Everyone,I have created a Performance Analytics widget (HeatMap) in a dashboard that displays the average days open across multiple states and day ranges.Here’s the issue I’m facing:The table has many columns (days), and the table content is gett...
I want to create a calendar for the company in servicenow with IT events and US holidays. This calendar I want to display it on the employee center home page so when user logs in the portal, they can see the events for the week and holiday schedule. ...
I'm building a Platform Analytics visualization where I’m showing the count of Cases grouped by Case Status, and I want the percentage values to display as whole numbers — for example, instead of 98.24%, I want it to show 98%.Here’s what I’ve done so...
Hi community Im trying to create a incident using inbound action but for some reason, its not creating, the target field is empty im receiving the emails on the instance but its not creating the incident. i will provide the screenshot of my inbound a...
Hello Everyone,We are currently facing an issue where non-admin users are unable to view the data associated with catalog form details. To troubleshoot this, we have taken the following steps:Access Control Lists (ACLs): We reviewed the relevant ACLs...
Hi AllUse Case : There is a Custom table where i store the integration data, and there is a field called "l3 service".I have a dashboard where i show the reports for SLAs running for l3 services on my custom table. There are many l3 services, hence t...
This customer has really complex change approvals. In our flows, we've got a bunch of things happening in parallel. We got 'Apply Change Approval Policy' that can generate as many as 10 approvals, then we've got two more that need scripting to find t...
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