Vendor Management Workspace - KPI for breached SLA
Hi, How can I create a KPI to be associated with a vendor in VMW?e.g. KPI for breached SLA thank you!
Forum Posts
Looking for ServiceNow Professionals who is open for remote part time position
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Change Model Condition Types in ServiceNow
ServiceNow provides Change Model Condition Types, which are used within Change Models to control state transitions based on specific criteria. This ensures that changes follow proper governance and only move forward when predefined conditions are sat...
how to fetch the existing incident record in UI builder input fields and update the existing record
I had a requirement to fetch the existing incident record in UI builder input fields and update the existing record How to make the submit button work to update the record.I created this UI builder from guidance for playbook Anyone please help me on...
Hide 'New' button available in the related list if SME group is Empty
Hi,I've a requirement as per below screenshot -The 'New' button should be hidden in KB Article tab when SME Group is empty.Users should only be able to submit Knowledge Articles if there is an associated SME Group exist. I see that above 'New" butto...
Resolved! Display popup or play beep sound for new Critical Incidents
Hi, I am trying to play sound whenever new Incident raised for specific company or assigned to specific group. This sound will be played on support group members desktop at regular interval until the incident status moved to In progress status. Pleas...
Resolved! Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change
hi i am working in itsm stimulator, pls give solution for below task . Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH)...
Create a SNOW group where the members has access to the tickets assigned to the group
I want to create an assignment group in which the members can only see the tickets assigned to the group.They shouldn't be able to see any other incidents or problems or tasks or changes in the instance.Please provide me the ACL or business rules or ...
Concept of Foreign Record insert in Import sets
Hello Everyone, Can someone assist me with the concept Foreign Record Insert. Please explain me with the Scenario when system will try to create the new record in foreign table if it's not available when it will skip/ignore this.
Email filter ignore header X-ServiceNow-Generated:true
Hi We are seeing an issue with the email filter Ignore header and more specifically the condition X-ServiceNow-Generated:true. As I understand it this condition is created to stop e-mail loops from happeningen between different Servicenow instances w...
Outbound Integration ATF
Is it possible to perform Automated Test Framework (ATF) in ServiceNow? As far as I know, OOTB Inbound Integration can only be tested via ATF. Any inputs or leads are welcomed... Thanks and regards,Alok Das
Service fulfilment steps for approval without workflow /flow designer
Hello Team, I have a requirement as below: there is a field called "Roles" which is drop down that has 4 options like ( itil, manager, snc, internal).Roles1st level apporval 2nd level approval3rd level approvalitilITSM groupService DeskTSL groupmana...
Call existing Flows in a new Flow depending upon choice selection
Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...
Duplicate Navigation Tab appears for AI search results in portal
Hi All, We have enabled the Now assist in AI Search which is active in the portal. We have observed the below behavior in AI search where Duplicate Navigation Tab appears upon searching anything (see the snippet below) and the links generated through...
Resolved! Accreditations Suggestion for ITSM
I want to gain more knowledge of ITSM, so I would like to take accreditation courses. Could you suggest some accredited courses related to ITSM, excluding 'Now Assist for ITSM' and Process Mining?
