I have created one dashboard with report based on sla table and RITM tablelike for egg:to show item by location field to show RITM records by sla stages and state etc. here I want to add the interactive filter of assignment group where on the basis o...
Hi All, When ever I login to service-now, it redirects to the native UI with the following url - https://xxx.service-now.com/nav_to.do?uri=%2F$pa_dashboards_overview.do In this dashboard, after the Washington upgrade, we are noticing an additional i...
I want to insert a record with fiscal year field value, on form it is choice field but in backend it's a string tableRec = new GlideRecord('cost_plan');tableRec.initialize();tableRec.name = 'Test costplan4';tableRec.task = 'ff80cc231bb3f89c2473eb19b...
Hi Community,I was working on something and encountered an issue on the User Task table. When applying a filter like: Active = true AND State = Closed CompleteThe expectation is that only records with "Closed Complete" as the state should appear...
HiDoes anyone else have the same problem that I do? My email is verified and everything but when I write a post or write comments on other posts, they appear after several hours. Especially in the case of comments, I am left far behind. I can't even ...
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
I feel like we do not use that special instruction anywhere in our environment. Even if we are filling something inside that field, it doesn't get reflected inside those requests. How can we remove the special instruction field alone, yet keeping the...
hi All I am trying to setup connection within servicenow*MS teams for request based chat for that I have installed pluggins and all as mentioned on docshttps://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/sn-teams/co...
Hi Everyone. I have requirement where I have make assiged to mandatory when we are moving vtb cards related to incident from one state to another except new or cancelled. I checked ui policies with only related to VTB view it didn't worked, created ...
Hi Community, I have one catalog item, and if user submits the form, then the sctask should assigned to be whoever opens the request, I am attaching snapshot for reference. In my PDI (Personal Developer Instance), I created a flow where the "Create...
Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)? I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part ...
Hello community,My requirement is to execute scheduled job to trigger email notifications. Want to execute scheduled job daily 3.00 am On US/eastern timezone, but scheduled job should run from 15 oct.Following conditions I tried:1. Set run as daily a...
Description: Service requests should trigger different tasks based on the category selected. For example, if the category is "Hardware," a task should be created for the procurement team to review the hardware request. If the category is "Software," ...
As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...
How do I create a set of dependent dropdown fields (Location, Building, Room) where the options in each subsequent field are filtered based on the selection in the preceding one, using a lookup select box variable type.
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