What is the best practice for Service Catalog Item Design? Setting up a catalog item for Software install, transfer, and removal and looking to build it in one catalog item with a variable field for Request Type - New Install/Transfer/Removal and bas...
We just started getting reports of this after going to YP6. Both fulfillers and requesters like seeing highlights in the search results. This seems like a step backwards. Upvote this idea if you agree!View Idea Page - Idea Portal Reference: Unexpecte...
The Additional Comments field is not visible to end users when the Requested Item (sc_req_item) record is in the ‘Closed Complete’ state.
Hi All, i would like to know if anyone has had any experience with being able to import a .xls template for change requests/tickets that can automatically create a set of tasks associated to that ticket ? Please
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer
Hello all, We encountered an issue where a Problem Task is getting updated to Closed even if the associated Change Request is not in a closed state. The system displayed an error message but still updated the state. To fix this, I tried modifying a B...
Hi Community, In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are cr...
Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...
Use Case:When a new employee joins the organization, the IT department need to provide them with a laptop. Instead of doing this manually each time —the IT member should navigate to the Service Catalog, select the laptop item, fill in the details, an...
How to copy attachment from sctask to ritm
Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...
Need to automate SLA creation, if we submit record producer in Prod then need to get created in dev.
Hi,Has anyone implemented CAB Workbench integration with Microsoft Teams? I’m trying to understand whether this is currently possible and whether any documentation, best practices, or examples exist for enabling CAB Workbench collaboration or meeting...
Hello. On my Personal Developer Instance (for testing purposes), I created a new user and a new role. The user's name is Carlos Pitman. The role that I created is named incident_reader. I assigned the incident_reader role to Carlos. I then crea...
