Hi Team , I am not able to create password 2 way encrypt variable in catalog item but in normal form like incident , requested item it is available. i need to create password 2 way encrypt variable in the catalog item because this field is used i...
Flow isnt triggering for catalog itemDebugging that I did:Checked the run as is set to system userChecked if all the flows and subflows were activeCatalog item active and in catalog is visible on the portal.No logs generated for flow. No errorsIn the...
I have configured a guided setup and attached to the portal. while accessing it, after answering the first question, I encounter an error as shown in the screenshot. Once the page refreshes, it automatically moves to next step. Could you please help ...
I am attempting to default the category and subcategory on specific change models. The issue I run into is that they are set to read only when I do. I simply need to default them and not set for the duration. What I have tried:1. The record preset me...
We have updated date format to dd-MM-yyyy on glide.sys.date_format property and updated timezone to Europe/Brussels on glide.sys.default.tz properties. But both timezone and Date format are not reflecting on user recordscould anyone help me why it's ...
Looking for best practices when logging a change record for production 'trouble shooting' when a lower environment is not available for testing.
Hello Everyone,I'm working on a requirement where, after an agent closes a ticket and a survey or resolved notification is triggered, the end user may not be satisfied with the resolution or might still need assistance. In such cases, they should hav...
Hello Everyone ,What I’m trying to achieve:I want to allow end users to create a new incident directly from the survey widget (a button embedded on the survey form). Especially when they are not satisfied with the resolution of a previously closed in...
Good afternoon.How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?Please provide steps.
hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...
Hi,I have a scenario where I’ve created an announcement in the Service portal in the Dev environment. In this announcement, I’ve added a link to a KB article using the KB number format like:For example:Spoilersp?id-kb_article_view&sysparm_article=KB0...
Hi all,Can anyone suggest what are the Integration methods for Servicenow Confluence integration?Paid or free, 3rd party tools, integrationhub or REST API any method and also suggest which is best?Thank you.
Hi, I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact) If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the ...
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