Forum Posts
Resolved! How to limit add step in multi row variable set
I want to set limit in my catalog, on multi row variable set.please provide me solution to restrict limit.
Scriptable Order Guide - The order guide resulted in no items being selected for order
Hi Community, I have an After Insert Business Rule on the User table which needs to automatically submit an order guide along with a catalog item in its Rule Base. I referred this article and wrote the below script: (function executeRule(current, pre...
Need information about sys_flow_value(Flow Runtime Values 2s) table
Hello Team, As part of health check i got to know that error logged on sys_flow_value table. Error: It is showing as unique violation on sys_flow_value table for field primary in some logs it is showing for context key.FAILED TRYING TO EXECUTE ON CON...
I want to copy the attachments from catalog form to incident
Hello, I am trying the scenario that whenever the attachment is attached on the catalog form and the user has selected incident in the dropdown option in one of the fields in catalog form, then I will check from attachment table which is the latest a...
Need to add servicenow internal user as authentication to scripted api we have shared to Jira
Hi Team, We have developed scripted rest api to receive updates from Jira. Is there any way we can add servicenow internal account as authentication to that webhook configured in Jira side. ThanksPavani P
other ways to integrate ServiceNow with InTune if not plugin
Team, Can someone tell us the other ways to integrate ServiceNow with InTune. if we are not using Paid plugin. Thanks,Sriram
Adding and removing tag through flow designer
Hi ,I want to add and remove tag on incident table through a catalog . Approval will trigger to a group while submitting the catalog . When I submit the catalog with any value on "add tag " variable , the value will get inserted in the tag field of ...
Resolved! How to add a tag to the “Tags” field in the Alert [em_alert] table using a script in subflow?
Hi everyone,I’m trying to add a tag to the Tags field in the Alert [em_alert] table using a script in subflow. Could someone please help me with the correct script or method to do and use in subflow.I’d appreciate it if you could also explain Thanks ...
Resolved! Approval
sc_req_item) and a related child table (u_approvals) that stores custom approval data.The related list is visible on the form, but I want to show fields like u_approval_status from the child table in the sc_req_item list view.There’s no reference fie...
Resolved! How to check attachment before on submit client script in catalog item
Hii All i am writing this script in catalog item to know that item has attachment attached or not on submit client script but error getting below is the code function onSubmit() { // Check if attachments exist var attachment = g_form.getA...
Resolved! Please share basic questions on ITSM?
Hi, Please share anyone basic ITSM questions? Thanks in advance.
Incident about Child and Parent Table
I'm dealing with a scenario where a record created from a RITM is being cancelled every time the RITM is cancelled. However, this is not the expected behavior and I'm having trouble finding the automation behind this rule. In SN is there any specific...
How do get the reassignment report in Servicenow
I am looking to generate a detailed reassignment report in ServiceNow for incidents that were initially assigned to a specific assignment group — let’s call it Group A. My objective is to identify and analyze all incidents that were originally route...
