while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...
I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?
A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...
Hi, I've below 2 requirements - 1. When a RITM is moved by an 'agent' from 'Open' to 'Work In Progress', "Additional Comments" (instead of Work Notes) must be mandatory.2. When a RITM is moved by an 'Assignment Group member (non-assignee)' from 'Open...
Hey Community ,I have a requirement to control the Visibility of a UI Action.UI action : Revert to New.Table : change_request requirement : I need to hide the UI action "revert to new" on the table "change_request" when in the related list approvers ...
My requirements is to import an excel file and show its contents. These are the following data in the excel file: Image, Name, Short Description, Avail Start, an Avail End. The textual part works but I cannot seem to import the image. Is there any sc...
Could anyone please help me how to configure integration from Jira to servicenow with the help of jira spoke where I want to create stories in servicenow from Jira. This is a unidirectional integration where jira act as a source and servicenow act as...
Hello Everyone, I have one requirement, The catalog item having the App value -reference type(reference table gm-app table) Choice1 Variable -reference type(reference table -gm_add_il_table) Choice2 Variable -reference type(reference t...
Is there a way to disable or suppress work notes entries of every Service Bridge update from the consumer to the provider instance? We've deactivated the work_notes inbound/outbound fields on both provider and consumer instances. The Work Notes fie...
Hi, I have a flow that when a request with certain conditions is inserted a change request is auto made. How can I link the request to the change in the related list?
Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...
Hi experts I have a custom flow for each state in the Change Request which handles state transitions, approvals etc.But anything manual disrupts the flow i.e. if the Change Manager adds manual approvals that is affecting the flow. What is the best ap...
Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?
When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...
We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...
