Hi,I am working on a requirement where the RITM state and stage need to be updated based on the SC Task state. For this, I created an After Update Business Rule on the sc_task table with the condition “State changes.”The Business Rule is working as e...
There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?
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Hi Team, Do we have any option to add 'Last two weeks' in filter condition like This week, Last week in Incident. attached the screenshot Regards,Saranya
Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...
Hello All,When in assignment group field i search with *keyword it gives result for example *it it will give me results of the groups which contains it what i want i do not want to put *it just normal it and it should give the results of the group na...
Hi everyone,I’m working on a requirement where I need to generate an Excel file containing data from multiple Child Incidents associated with a parent record.Specifically, I need the export to include the following fields from the child records:In...
for a catalog item, Sap system is reference field and approval by is lookup selectbox (referring a grp)if sap system is A,B,C, then approval by should be particularly 3 grp members need to show as option in approval by field and D,E,F as Sap system t...
Hi Community, We have a client environment where multiple ServiceNow modules are being used, including ITSM, CSM, and HRSD. The client has a requirement to enforce stricter access control, even for administrative roles.Specifically, they want a CSM A...
I have a catalog item called Mobile that includes a Requested For variable referencing the sys_user table. This variable is created in a Variable Set so that it can be reused across multiple catalog items. We also have an OOTB Requested For field on ...
How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.
there is a field called "SAP SYSTEM" ( referring to "cmdb_sap_system" table ) other field called "approval by"( it is selectbox and, in autopopulate - it will fetch the "cmdb_sap_system" table and populate the "approval group" The "approval by " fi...
Hi Team,I am facing an issue with the **Ask For Approval** step in Flow Designer when dynamically generating approvers through a Script Step.**Requirement**We have a catalog item where multiple owners are selected in a variable. Based on certain cond...
Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
We need some suggestions regarding data synchronization between our UAT and Prod instances in ServiceNow (sys_user)table. Currently, we have around 50,000 users with mismatched data between the UAT and Prod instances. We run a weekly scheduled job to...
