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Resolved! Client Script - Start Date + 24 hours

Hi!I'm trying to write a simple Client Script that would compare Planned Start Date and Planned End Date for Change Requests to ensure end dates are kept within 24 hours of the start date. I've tried the below script with and without the parseInt() l...

Jeff Ward by Tera Contributor
  • 1557 Views
  • 5 replies
  • 2 helpfuls

Servicr Portal

Hello all, I am working on the 'Branding Editor under the Service Portal but I am having an issue editing the portal title. Here is a screenshot. I'll appreciate your help on what to do here. Thanks in advance! 

ShakiratOdin_0-1748319096059.png

How to translate Notification Email Scripts

Hi All,I've translated the body of the notification but I have an issue that Notification Email Script parts are not translated, means these checked as yellow below:button is ${mail_script:incident_link},,About the Inicdent..." is ${mail_script:incid...

Kasia5_0-1738327244184.png
Kasia5 by Tera Contributor
  • 845 Views
  • 4 replies
  • 0 helpfuls

How do you handle production handovers in ServiceNow?

Hi all,we're currently rethinking how we handle production handovers and are considering doing it via Change Management in ServiceNow. The idea would be:The project team opens a change (type: Normal or Standard, depending on risk).They add preparatio...

Domifry by Tera Contributor
  • 358 Views
  • 1 replies
  • 0 helpfuls

Redirect local login URL of ServiceNow to a SSO IdP URL

Dear All, I have a straight forward requirement i.e. when users type/clicks in below linkhttps://<instance_name>.servcie-now.com  I need users to redirect to https://<instance_name>.service-now.com/login_with_sso.do?glide_sso_id=<sys_id of Azure Iden...

Kirtiman by Tera Contributor
  • 442 Views
  • 1 replies
  • 0 helpfuls

Join in Flow Designer

In flow designer I want to perform same actions for two conditions, like if condition 1 satifies i want to perform action A and if condition 2 satisfies also i want to perform action A. Is there any join like condition present in flow designer where ...

Can I create multiple Jira Webhook routing policy and registry

I have created 4 different Jira webhooks on four different tables, should I create 4 different policies and registries or can it be handled within a single registry and policy.Also, the webhooks are similar just create on four different tables, can i...

Rachael12 by Tera Contributor
  • 362 Views
  • 1 replies
  • 0 helpfuls