When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...
Our organization has spent the last 6 months implementing the Coaching module for Incident Management. We are now looking to implement Coaching in Change Management. Would appreciate any and all feedback from those of you that have implemented Coachi...
How to add a new widget on the “My Profile” page in Employee Center that displays information when a user gets a new personal device.
I have a requirement to export all the active RITMs to excel. I want to get the variables and values for each RITM and also want to get the SCTASKS numbers associated with them and the comments and worknotes from both the RITM and all the SCTASKS of ...
Hello,Sorry if my question is not in the right place.For processing our requests, we assign tasks to a group, as well as to a member of that group (which I believe is the standard procedure).I am looking to create a report that lists the members of t...
Dear allI'm looking to increase my understanding of how ServiceNow intended for this to work, if an organization wants to use On-Call Scheduling app, and wants to use SMS and Voice as alternatives for notification, but does not want to use Twilio. No...
As listed in the title, we’re running into consistent challenges recovering IT assets from remote and hybrid employees during offboarding. We’re using ServiceNow for our offboarding workflows, but there seem to be some gaps when it comes to physical ...
We have a reference field of Users, when clicking on the ( i ) button, the popup shows and users can edit their porfile from there.We wouldn't like to restrict (ACL) fields but disable saving from Popup
Hi all,Can someone suggest a way to identify if any approval goes to a specific user or to any group, they are a member of, without checking all workflows or flows manually?Preferably using a background script.Thanks in advance!
After reviewing multiple community blogs and articles, I have consolidated and finalized the content below. -------------------------------------------------------------------------------------------------------------------------------------------Mig...
Hi everyone, I am looking for a way to streamline how users share attachments from a Requested Item (RITM) in ServiceNow. Ideally, I'd like to:1. Drag and drop an attachment directly from the RITM record into an Outlook email (desktop or web), withou...
Hi All,can you please help the below UI Action script in the new window also fill in:Sub PTASK type = same as the Investigation PTASKCause code and Sub cause code = same as the Investigation PTASKUI Action:createRemediationTask();function createReme...
Hi All Cannot help thinking I've missed something obvious, but am finding it virtually impossible to limit visibility of the Service Operations Workspace to a pilot group. The glide.ux.user_criteria_enabled property has been set to true, and I have c...
Hi All,I am using script incude in onload client script on change request table.When loading multiple records at a time not getting response for few records(below alert is not triggering), I guess script include is not yet called. Script I usedfuncti...
Hello every one, I need to send a notification from a RITM (with an email script) containing mutiple values in a List collector of a MVRS, I've got some issue. I have a MRVS with 2 Lists collector : In the notification, it works when only 1 user/prof...
