HTML support for work note
Hi All,Is there any way that we can push HTML format in work note section from server side code ?
Forum Posts
Create different choices fields Impact and Urgency in Incident table and diferrent Priority matrix
I'm developing a catalog for a client, and our record producers have specified Impact and Urgency variables in the Incidents table. I have an instance for several clients and many rules are transversal.These variables already exist in the Incidents t...
How to share the share the reports with groups created in workspace
I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...
Can't find Manager Workspace
Hello,I'm trying to set up a schedule for my agents, I've seen the guide and the first article in it refers me to the manager workspace which I'm struggling to find.I'm an admin on my instance and I have the prerequisited roles.Would appreciate any h...
Run powershell script on client server - Windows error code 8013150a
HiWe are trying to run a powershell stored on external client server on their C:drive, but we keep getting a powershell execution error - "Step Status": { "code": 1, "message": "Powershell execution error"with Windows error code 8013...
Groups, users, location creation using Service Bridge
Hello All, Can some one confirm me if we can create Groups, location, users in consumer instance from provider instance using service bridge? If yes please help me with steps
Need help for redirecting a URL to local login page instead of portal login page
We have a button in Notification called 'View Request'. When a user submitted a request , these mail will trigger to the submitter. if he clicks on that link and user is logged in, it will open the request in portal view like below.If a user is not l...
Resolved! How to hide "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this
I have Delete button on sys_template table. How to hide this "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this.
bulk emails triggers
Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox
Notification are not visble under notification tab
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
Change State transition from Authorize to New Denied
Hi All, I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or bus...
Promote ATF suites
Hi, I have this ATF test suite with 20 tests in it, what is the best way to promote this as it isnt in an update set.
Controlling a maintenance window from a change.
Hi,We are new to Service Now. Within a change request we will attach all the affected cis. We would like to put the cis into maintenance mode to stop alerts during a change. What is the best way for scheduling a maintenance window but we want the eng...
Resolved! Location field
How come when I type the post code of a location into the location field on cmdb_ci_printer it doesn't bring up the corresponding location however when I do it on the incident table it does.
Best Practices for Handling Distributed Catalog Ownership
Hello Community, Does anyone in the community have any best practices for handling distributed catalog ownership while maintaining centralized control and governance? Thanks!
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