Broken Images in Email Notification

[Bruce11]

Hello All,

The image added to notification body does not display when a notification is received by users. How do i troubleshoot or fix the issue.

Thank you.

[Sajilal · Accepted solution]

Have a Email Script in place to call the image, do have the Image present in the System UI Images table. It should then work fine. Do let know if need assistance.

Please Mark as ✅ Correct if this solves your issue and also mark 👍 Helpful if it helps resolve your problem.

Thanks,
Saji

[Bruce11]

Thank you all for your help.

I found the below code in Preview HTML Body of the notification. Basically the image was pasted in the body of the notification and could be a factor as to why the image is not rendering properly.

<div class="full-width text-center" style="max-width: 600px; margin: 0 auto; text-align: center;"><img style="align: baseline; outline: none; text-decoration: none; -ms-interpolation-mode: bicubic;" title="" src="/logo_service-now.gifx" alt="ServiceNow" width="226px" height="38px" align="baseline" border="" hspace="" vspace="" /></div>

Can this be modified or i have to upload image in "Sytem UI > Images" to get this to work?

[Sajilal]

You will have to upload the image in Systen UI Images. please try and let us know if it works.

Please Mark as ✅ Correct if this solves your issue and also mark 👍 Helpful if it helps resolve your problem.

Thanks,
Saji