Business Rule and Inbound Email Action

Geeky · ‎01-02-2018

Hi,

There is an inbound email action which creates Incidents with a priority as Medium. Now I am planning to write a business rule which will find a string in description and if that string in found set the priority to High. Business rule will be having attributes as Insert and Before.

Just wondering what will be value of Incident after I write this business rule?

Shishir Srivast · ‎01-02-2018

i believe yes, it will be overridden by the business rule. Inbound email action is just trying to insert the new record but it's not defining when that action has to be performed, but before insert BR will trigger just before inserting the new record in database.

View solution in original post

Upender Kumar · ‎02-08-2018

Hi

This can achieved in the same Inbound Action. If we can achieve the things in a single transaction why to execute more transactions. BR will be executed every time and checks executing conditions. So this can avoided by writing one condition in same Inbound Action.

You can find string in description and set priority according to that.

Thanks

Upender Kumar

Geeky · ‎02-08-2018

Agreed but I was asked to refrain from touching any of the inbound actions since they are standard inbound actions and this requirement was for a specific groups.

Archi · ‎07-11-2019

Agree with Upender Kumar.