Change service portal order status screen

Alex Saager
Tera Contributor

Hi,

I have a catalogue item for non-standard requests and I would like to change the order item column of the order status page to show the short description of the actual item so my customers know what they've requested.

find_real_file.png

 

Can anyone advise the best way to achieve this, I've seen lots of posts about customising the order status page but not so much for the portal view.

Many thanks,

Alex

1 ACCEPTED SOLUTION

Azim Kazi
Giga Guru

Hello Alex,

 I have a link that will might be halpful to solve an issue you are facing

https://www.youtube.com/watch?v=dcWGamOA8Hg

if you satisfied with my ans kindly mark as correct and helpful 🙂

 

Regards,

Ajim

View solution in original post

2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Have a look at the topic below. Looks similar to what you are after.
https://community.servicenow.com/community?id=community_question&sys_id=60a51cfbdbf463c0b2102926ca96...

How would you be sure what's an IT department?

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Azim Kazi
Giga Guru

Hello Alex,

 I have a link that will might be halpful to solve an issue you are facing

https://www.youtube.com/watch?v=dcWGamOA8Hg

if you satisfied with my ans kindly mark as correct and helpful 🙂

 

Regards,

Ajim