By using the ATF i want to click Interactions in Service Operations workspace? please help me out

[kranthi2]

Hi,

By using the ATF i want to click Interactions in Service Operations workspace? please help me out the ATF test steps in ServiceNow ?

Please find the below screenshot for your reference:

I want to open the Service Operations Workspace under the list i want to click on My Interactions.

Please help me out the ATF test steps to achieve this.

Thanks

[Ankur Bawiskar]

@kranthi2 

there are some limitations when it comes to Workspace

There are no direct steps.

But did you try to use "Custom UI Steps" for this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kranthi2]

Hi @Ankur Bawiskar 

I have used the custom ui steps, can you help me out if there is any step to achieve this.

Thanks

[Ankur Bawiskar]

@kranthi2 

just like normal form or catalog form we have steps, we don't have defined steps for workspace

so whatever you do is with only Custom UI step which uses HTML element to retrieve and click

This is not reliable

Check few OOTB tests which are for workspace and see what they have done and you can use something similar for your case

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@kranthi2 

something like this

You can use the OOTB step "Open Workspace Page" and give the SOW URL here

then try to use custom UI component and click the List in left nav and so on

If my response helped please mark it correct and close the thread so that it benefits future readers.