Can i add a free text box for "Reason for Visit" within the Walk-up Location Queue for the Walk-up Experience?

[Jerry Wong1]

Hi All,

Has anyone added a free text box on check in portal for customers to enter what they are visiting for?

Thank you

[Paul Curwen]

Basically yes you can, but it's a real faff at the moment. You will need to write your own Script Include to achieve it because the ServiceNow one is locked down.

Take a look at these Script Includes:

WalkUpConstants

WalkUpUtil

 Have a read of this article which will also help:

https://zetechno.com/blog/2019/06/24/challenges-in-implementing-walk-up-experience/

See the section:

Addition of any  input field(custom field) to the UI is not entertained. If it is being created then data flow will not happen. 

In this case, if you want to add a  new field to the form  then it can be created, but the entered value will not be updated in the table (server). The reason is undefined variable for the field.

All the variables related to that table has been written in a script include.

Developer has to create a new script include and declare that variable to get that implementation in the widget server script. This must be done if any additional field is required on the user interface. Because  the existing script include is not being enabled for further edits.

[Pankaj Bisht1]

Hello Jerry,

Yes you can. 

Goto your location and in the Related List select "Reasons for Visit" and there add a new one and Name it as "Other" or "General" . You need to mark the "Free Text" field as true. It will give you a free text field on the selection of your option.

Thank you,

Pankaj

[Henrik Jutterst]

Hi Pankaj,

I've set the Free Text filed to "True" (nothing more then that) but if I select a reason for visit where that value is true, no free text field shows up. Any idea on why?

I tried it in my PDI and when set to true, it shows up. But in my other instance it's missing when set to true. Any idea on what might be the issue?

[Anuj28]

There can be additional text box shown below the selected reason.

So to solve your problem you can add a reason other and then you set the text entry to true like below

Which would look like below