Can i add a free text box for "Reason for Visit" within the Walk-up Location Queue for the Walk-up Experience?

[Jerry Wong1]

Hi All,

Has anyone added a free text box on check in portal for customers to enter what they are visiting for?

Thank you

[Rob Barnett]

I've found that the free form text replaces the reasons for visit in the Short Description field on the WUA appointment and IMS interaction record, which is not ideal.

Ideally the Reason for visit would be retained in the Short Description field and the free for text would be populated into another field - e.g. work notes or description

[Ant2]

Having the same issue.  Did anyone find a fix for this?

[Ouzma Zafar]

hi Rob, 

I need this working exactly how you described it.

Did you ever find a solution?

please share.

thanks

[arnoldha]

Hey Ouzma, I found a solution for that

Steps:
1. on "wu_m2m_location_queue_reason" table, update the reason record and set "Text Entry" to "true"
2. Repeat for each reasons you want the text area to appear.
3. Update the "Create appointment" business rule (table: Walk-up Appointment [wu_appointment]):

ORIGINAL (line 142 - 147):

// -----------------------------------------------
// map additional fields
// -----------------------------------------------
current.short_description = reasonDescription;
current.wu_location_queue = locationQueue.getUniqueValue();
current.location = locationQueue.getValue('location');

UPDATED:

// -----------------------------------------------
// map additional fields
// -----------------------------------------------
current.short_description = _getResonDescription(reason);
current.description = reasonDescription;
current.wu_location_queue = locationQueue.getUniqueValue();
current.location = locationQueue.getValue('location');

[Alex_3]

Hello @Anuj28 

Thanks It works for me but I had one issue can we show this field "mobility support" if Reason for visit "other" is selected.

i.e if we select reason for visit as other then only these free text box should be visible