Can we configure SLA's on approvals

[Eswar Chappa]

As part of my Workflow, I had some Approvals on (sysapproval_approver table), client requested me to capture the time taken for the approval decision. Can we create an SLA definition for the same and capture the time taken for approval. Suggest me how we can solve this.

[Mike Rae]

You cannot create an SLA on the 'sysapproval_approver' table, but you can create an SLA record on the 'sysapproval_group' table.  The filter can be specific to the catalog item and group assigned the approval.  As an example, you can set the start condition to be (State is Open & Approval_Group is group1 & and Parent.Requested_Item.Item is your_catalog_item). The stop condition can simple be (State is Closed)

The SLA record will show on the 'sysapproval_group' table. You would need to add the 'Task SLAs' related list to the form to see them on the record.  

Thanks, 

Mike