Catalog item, in an iframe, open to public

[ericgilmore]

Experts.

I have a cloned the sc_cat_item widget, and page. I've customized them as requested. Now I have to make them publicly accessible and allow them to be accessed via an iframe from another site.

How does one configure the iframe on the external site? I haven't found any examples of someone using SN as a collector of comments from an external site via an iframe.

Has anyone else done this?

Best guess so far...

<div style="width: 960px;">
   <iframe src="https://mySITE.service-now.com/sp?id=cloned_cat_item&sys_id=5412587b323b40aaf5206abcdefg" width="100%" height="600" frameborder="0" style="border:0" allowtransparency="true" name="gsft_main" scrolling="no" id="gsft_main"></iframe>
</div>

<!-- nope -->

[amaradiswamy]

Hi,

I used Iframe functionality to display forms within the servicenow portal pages due to some issues where the form functionality is different when it is accessed via service portal catalog item page.

some websites will not allow opening pages from other sites due to security and some technical issues. Instead of opening in an iframe, they may consider redirecting automatically to servicenow catalog item page which will authorize the users again if not loggedinto servicenow or a button which will open servicenow catalog item in a new window

[ericgilmore]

Thanks for the reply amaradiswamy. In searching for an answer for this, I'm beginning to believe the correct tack maybe to have the owners of the site that desire an iframe to build out the form themselves, and to have an inbound action on my side that catches and creates an incident from the submitted data.

Can anyone else confirm this thought?

[amaradiswamy]

In my opinion, that will be a cleaner solution to clearly state the scope of servicenow and avoiding risks by not over complicating the solution. You might also consider REST API integration to insert records to handle authentication and other validations efficiently.

[ericgilmore · Accepted solution]

What I actually did is found here: Record Producer, set role public

Once done, the iframe worked though not using a Catalog item.