Catalog item not populating Assignment group
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03-14-2021 07:22 AM
We have sevearal Catalog item using the same workflow. The workflow automatically approves the item and sends it for fulfillment to the groups assigned. We recently created an item and assigned the same workflow to it. However, unlike the previous items created, this new item does not put the Fulfillment group in the Assigned group field.
I am not sure where else to look... it just refuses to put the assignment group in. Please help.
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03-14-2021 07:30 AM
Hello,
Can you please check whether other items are still getting this group as assignment group ?
Also can you attach an image of workflow properties
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03-14-2021 10:32 AM
Is your second screenshot of a task created by this workflow, or the RITM? Typically tasks that get created by a workflow will be skipped if they have no or an invalid Assignment Group. You can see what a workflow is doing by clicking the Show Workflow Related Link at the bottom of the RITM form. This shows the currently executing or comlpeted workflow context for this specific RITM, so you can see which activities have been completed, and which are running. The Workflow Context Related Link may also be helpful for troubleshooting. It looks like you have custom fields added to sc_cat_item for Task short description and Task description, so the workflow Catalog Task activity(ies) must have a script to assign these values from these fields. In this script you can add workflow.info lines to find out what the script is doing, and the value of any variables. The results of these logs can be viewed on the Workflow Context from the Related Link, on the Logs tab.
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03-14-2021 05:15 PM
It was missing an assignment rule. Thank you everyone.