ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to create a pop-up with user input in change task?

If the Implementation task state changes to In Progress and the current time is earlier than the current “Task start date” the user should get a Confirm message (pop-up with user input) You are starting the Task before the Planned start time. Are yo...

Explaination about Watchlist field

Hi every one,I use the business rule to automically add email (abc@mai.com) to watch list. Unfortunately, there is existing user with the userID same as this email (abc@mai.com). The system automically add this user to watch list, which I don't want....

Long Duong by Kilo Sage
  • 503 Views
  • 1 replies
  • 0 helpfuls

Major Incident candidate trigger Rule not working properly

Hello Team,   I need your help for fixing below issue. I created  field on the incident form - Is this is a major incident field with choice typeAnd I Map this field on the record producer Service Incident and then Create major incident trigger rules...

find_real_file.png

Resolved! Want to insert value on read only field when

Hello all, I have 4 fields 1- Org name, 2- Name (read-only), City, and description on my form. When the user clicks on the submit button, Value from Org Name will copy into the Name field.   I really appreciate any help you can provide.

TejasviR by Tera Contributor
  • 503 Views
  • 4 replies
  • 0 helpfuls

checkbox mandatory in widget

Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...

find_real_file.png
pritimayee by Tera Contributor
  • 913 Views
  • 7 replies
  • 0 helpfuls

Resolved! Need Help in Passing Variable Values to URL

Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...

I have a list collector variable. When i select multiple values in list collector variable it should be able to create multiple RITM's and copy the variables and workflow to all the RITM's raised. Could anyone provide solution for this.

  @Ankur Bawiskar @Aman Kumar @Jaspal Singh @Mark Roethof  Could you please provide your inputs on the question. Please let me know if you need any clarity.

Can a UI action be set to open a specific catalog item?

Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...

Brett Watson by Tera Contributor
  • 1863 Views
  • 5 replies
  • 2 helpfuls