Functional Requirements Document Example/Template
Does anyone have an example of a ITSM module Function Requirements Document or a template of one for use with clients? Thanks in advance Ram
Forum Posts
Resolved! Running a Rest message from scheduled job
I have a rest message with POST method, rest message is running and giving result in test run. but when I am trying to run this using scheduled job it gives me error. I wrote this: var r = new sn_ws.RESTMessageV2('RestMessage','post'); var response =...
Resolved! How to convert string field value to date field using transform map
How to convert string field value to date field using transform map string field value : 01-APR-1967 (u_actual_date)-->string field date field format : MM-dd-yyyy (actual_start)--> date field below code not working: OnBefore if (!source.u_actual_date...
SLA Performance Trend report
I am trying to build a report to display SLA performance trend daily, weekly or by any defined time. The report should show the percentage of incidents which meet the defined SLA. Currently i have a report which shows has breached, incident SLA count...
need background script to close change and update comments
Hi Team, I want to close 105 changes with additional comments" change closed manually". Please let me know the background script
Resolved! Check How Many times an Incident is put on Hold ?
Hello All, Is there any way in knowing through a report how many times an incident was put on hold. Metric definition is another way of achieving it but it would not fulfill the reporting against each incident. Any suggestions in this regard would b...
Setting different view on a Related List on a Form
Is it possible to set a different view for the "Related Links" of the form without using "View Rule"?
Resolved! Want to show parent as well as RITM child number in requested item related list tab.
Hi All, We have a requirement where i need to show RITM's parent as well child of that particular RITM in requested item related list on RITM form. Pls help.
Cumulative flow diagram for group?
I'd like to make a Cumulative Flow diagram of ticket state for my group. The area graph doesn't quite do it for me. This is a pretty common report for Lean/Kanban teams.Any help?I'm looking for something like this:
First Response Time for Incidents
Hi All,For our team incident tickets are assigned by various users. At end of the week we need to pull a metrics report.This report should have, within what time the incident was responded by our team i.e the first response time for that incident. We...
Resolved! Can We Add Mail Script To The Quick Message?
I just wanted to ask, can we call a mail script in Quick Messages?Navigate to Quick Messagesin the body, I am trying to call a quick message script:and the script goes like:to my understanding, this script would just fetch the phone number of the cur...
Resolved! How to assign the multiple task/incidents using the Ui action in list layout "Assigned to me",action type is -List context menu
How to assign the multiple task/incidents using the Ui action in list layout "Assigned to me",action type is -List context menu .
Unable to hide sections using setSectionDisplay()
Requirement was to hide sections based on role 'xyz' & 'assigned_to' is the current user. I wrote display business rule to validate above condition and saved in scratchpad as below: if ((gs.getUserID() == current.assigned_to) || (gs.hasRole('xyz')) )...
Resolved! How do you sort task in Visual Task Board Lane?
Hi Guys, Does anyone know how to sort the tickets/cards in Visual Task Board? I want to show the latest ticket/card on top of each lane. Cheers Quik
How to check if the record for a particular user is present or not in the user table. (not active or inactive)
Hi all, I need a script include to check whether a particular user record is present in the user table or not. I don't want to check whether the user is active or not...I want to check whether a particular record is present or not in the user table....
