Hi. In the context of my apprenticeship, I have been given the task to create a Service Portal for a fictive company with notably an IT Kiosk to propose a resolution of frequent problems to end-users. I thought to integrate Walk Up Experience in Serv...
Hi, I am getting the output as array of objects as below on the Script Include. var arrStore:[{"iteration":1,"fromDateVal":"2022-04-25","toDateVal":"2022-04-25"},{"iteration":2,"fromDateVal":"2022-04-26","toDateVal":"2022-04-26"},{"iteration":3,"from...
Hello, I have a requirement to show all configuration items associated with the service Reference: CMDB_CI_Service table to show all configuration items associated with the service "SAP Enterprise Services"; Thanks in Advance
Hello all, Please pardon me if I do not properly articulate my requirements but I am willing to provide answer or additional contexts to what I need. My requirements is to build a PA dashboard to show: 1. Total # of Open Access Tasks 2. Open Access T...
Hi, I have a select box variable on the catalog and referring it to the custom table but i don't see the field value from the table values into the drop down field. Variable: Table: I need the below field value - Label on the select box field as th...
What to pass as an Input from the script to the subflow input mentioned below ?I have tried sending sysid as well as GlideObject but this doesn't work
Hello Experts I am trying to export a list a list of records as PDF but wanted to include the related list for these records as well. I followed Marks' article but for some reason it is not allowing me to save the record as it shows a syntax error. ...
Hi all How to change font style to Calibri Light here below screen shot I can't found in dropdown list
Hi there, I have some variables. I want to make them visible & editable in one task and Visble and read-only in the other tasks.
I want to run background scripts to update resolved date to current date and time var gr = new GlideRecord('sn_customerservice_case'); gr.addQuery("sys_id","3751d2e11be113d9c4bcb7d"); gs.print(gr.getRowCount()); gr.query(); while(gr.next()) { gr.s...
Need to add a field "onhold duration" to the incident form, this field should capture all the durations when the incident kept on hold. Please suggest how to proceed with this requirement.
Our service desk uses "My Work" to manage their incidents and requests. They need to add two columns to the “Tasks” view for “My Work” (see attached screen shot). Can this be done? and if so how? “Affected user” (u_affected_user) (field) from the I...
I have a UI Policy that based on the selection of field a (Caused by Third Party) should show and make mandatory field b (u_third_party_name) within a problem record. This seems to work fine if it is a new record, but doesn't work at all on existing ...
Hi All, When I click on KB article title, Image gets downloaded. Where can I make the change so that the article opens when its clicked. Please help!
I have requirement where i have to sent the survey after 1 day of its resolved time for incident. Do we need to write scheduled job if yes then how can we trigger the survey from schedule job if no then what is the other option. Can anyone help me
