Resolved! How to send email notification as Teams meeting invitation ?
I want to send email notification as Teams meeting. How to configure that ?
Forum Posts
Problem Management Automation
Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...
Flow Designer: create action when record is updated
Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...
How to Add "Time Worked" Field In Record for Other Applications
Hi Team, I would like to ask if there is any option to add "Time Worked" which is an OOB field in "Task" Table to another table of another application. I want to add this field to one of the custom applications but not getting the type...
Resolved! How the "SLA Breakdown by Assignment" works and where its schedule is defined
Hello Team, When we check the SLA Breakdown by Assignment , there is some time difference between the "Business Elapsed Time " and Actual Elapsed time" .Can anyone please help me on how this is being calculated for each Assignment group.I have checke...
Is it possible to calculate the SLA percentage in service now?
Hi Experts, I need to create a new field in incident table for calculating Incident percentage. Is there any feature in service now to calculate the percentage? This feature should be in the reports. For eg: I have "Has breached" is false = 14 incide...
Resolved! Service Catalog category not showing on the service portal
Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the "ser...
Is there any way to send SMS to users for P1 and P2 incidents?
Hi there is a requirement I need to send text message to the users for P1 and P2 tickets is there any way please let me know !! Thanks in Advance!
Create an excel with two columns
Hello, I have created a Record producer to generate an excell. Currently the excell is created without problem but I have all the data in the same column and I would like it to be created in two separate columns. The code used to create the excell is...
Resolved! Using For each loop in flow designer
In a particular flow in flow designer, there are cases where there is more than one child record, for example I have tested with record X which has 5 network cards. I think we have to add in the flow something like For Each loop before the send actio...
Resolved! UI action for list and form
Hello, I have an UI action that is applied on both list and form. The button contains a script include and I have some calculations in it. What I want to do is to redirect to current form when the UI action is clicked from form and of course, redir...
How to insert records on incident table using transform script ?
Hello All, I have been trying to load data into the system via inbound email attachment, but on transform incident table is not creating records, could anyone guide me for this ? Should I create transform script for this, if yes please suggest me the...
Resolved! how to check email.subject contains a partiular string in servicenow
Hi, I have a issue when I am trying to find a particular string in email.subject so I have used following in the inbound email action but none of them worked. if(email.subject.toLowerCase().indexOf("INC") > -1) { current.u_escalation_type='Inci...
Resolved! autopopulate field values (of user) using glideAjax
Hello, I am using below client script to auto populate field values ('manager' and 'lastname'), when user in 'requested_for' field changes function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ...
Resolved! Auto-populate fields from selected user
Hi all, A bit of a beginner when it comes to javascript so I was hoping someone may have a recommendation for me. I've also found various tidbits of information out in the wiki on field auto-populating on forms but couldnt figure out how to piece th...
