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For web service access only account, after generating and saving the password the password needs reset fields automatically unchecked even before user changes password.

For web service access only account, when Iam trying to reset password, enabled password needs reset field and then saved it. But after saving the password the password needs reset fields automatically unchecked. Due to this not able to reset passwor...

pavithra2 by Tera Contributor
  • 1042 Views
  • 1 replies
  • 0 helpfuls

Resolved! Double dot walking is not working in catalog client script

I am stuck on one issue in catalog client script. I have one variable that referring table A, and in table A there is another reference filed that referring table B, so I want to Auto populate table B data in my other variable. I have wrote one catal...

Brijmohan by Tera Contributor
  • 2048 Views
  • 4 replies
  • 3 helpfuls

Lead time error for change request does not show up for Start Date if it is current time , runs only when start date is few minutes ahead of now time.

Hi, I want to allow users to select  start date after 15 minutes from now. I have written below script but cannot achieve this. Please suggest!! The issue is coming with the lead time error but whenever start date is getting selected as current time ...

Resolved! Getting Change Management Set Up, Assess and Approvers

I'm getting started setting up Change Management and have a couple of questions (assuming a normal type change).Am I correct that the assess stage is where the business and technical sides complete their work and documentation and that the approval i...

johnfeist by Mega Sage
  • 4054 Views
  • 6 replies
  • 3 helpfuls

Resolved! Create incident using script using Record Producer

Hi community members, I want to create an incident with script I was able to achieve it but I want to pick a record producer and create incident using script. is it possible to create an incident by pulling a record producer into script and create an...

Need script to create alert when changing assignment group

Having some issues creating a script that creates a pop-up when the assignment group changes from "Helpdesk" to "Messaging". Currently, I can get the alert to appear whenever a ticket is opened (regardless of the current assignment group, or what it'...

Gary Snyder1 by Tera Contributor
  • 1364 Views
  • 3 replies
  • 0 helpfuls