Connecting knowledge to Configuration Items

[Jeff Mayrand1]

Hi all,

I was curious if anyone knew of a way to directly link knowledge base articles to configuration items through a related list or otherwise.

It looks like a related list exists but from the Knowledge module I cannot seem to find a way to connect the two.

Thanks in advance!

[Mike Allen · Accepted solution]

You will need a reference field on one or the other that links the two.   Knowledge has a cmdb_ci field for you, which means you can add the related list to CI or you can add the field to Knowledge.   If you want to associate many knowledge articles to many CI's, create a many-to-many table and the related list will be available to both.   Or, you can add a knowledge field to CI, and the related list will be available to both.

[Jeff Mayrand1]

Thanks Mike,

I didn't even see that as I was looking in the opposite direction.   I added the field and now it is linked!

Thanks again!   Marked the answer as correct!

[debbieeberhard]

Thank you for the reply. Will investigate!