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HI All

Hi All, 'x' person is in the' ABC' group.but no ticket should go to himhow to ratify this problem    Thanks ADV

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basha shaik by Tera Contributor
  • 416 Views
  • 12 replies
  • 2 helpfuls

Difference between Child Incidents and Incident Tasks

Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...

redirect to notes tab from resolution tab on incidnet form

Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...

Atchutaram by Tera Contributor
  • 166 Views
  • 1 replies
  • 0 helpfuls

Reference qualifier with catalog item

Hi All, I have a variable. name "ABC" it's a choice list, and another variable which is a List collector name "BCD". So variable BCD depends on ABC variable. So I have used a reference qualifier in BCD variable. javascript   new ScriptIncludeName.Fun...

Priya75 by Tera Contributor
  • 305 Views
  • 12 replies
  • 1 helpfuls

Add a specific file in a notification

Hi experts, A notification has been created with the configuration to include attachments, the problem is that only 1 specific file that our fulfiller will place in the task is required to travel in the notification, not all of them. This is possible...

Remove Option is not working in Ritm/Sc Task

Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...

sireesha19 by Tera Contributor
  • 862 Views
  • 9 replies
  • 0 helpfuls