how to increase height of the box the user down list box ?
Hi i want to increase the height of the box not the lookup list on the widget page i do not want to be like this
Forum Posts
is there a way to open catalog items as a new tab in agent workspace, from a module?
ServiceNow has an out of the box UI action that opens calalog items, called create request(g_service_catalog.openCatalogItem('sc_cat_item', '-1', params)). But in order to do this you have to have a case. I was wondering if its possible to create an...
SLA for Incident Priority upgrades and Downgrades
We have requirement on SLA to be configured for Incident Priority upgrade and downgrade requirement.1st case is downgrade: When priority is downgraded for e.g. P1 to P4, the SLA start time should be the incident created time. 2nd case upgrade: When p...
How to pop-up a followup surver after answering a survey
Hi, would like to know on how to pop-up a follow up survey or trigger another survey after answering a General Survey. Thanks.
Multiple email population on single text field is not working
function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue === '') { return; } if (oldValue !== newValue) { var emails = newValue.split(/\s*[;,]\s*|\s+/); var validDomains = ['@manulifeam.com',...
Microsoft Teams App configuration
Hi all, I have set up my microsoft teams with ServiceNow for Microsoft Teams by installing the app manifest.Now I can log into embedded Employee center without opening up a browse page.But one of our customers is still using service portal, so the id...
How to move Header menus Knowledge, support & Announcements to move beside logo on CSM Portal
Hi, I want to move Header menus Knowledge, support & Announcements to move beside logo on CSM Portal how to do it can some one help on this, it will be grate. Thanks!
Case, Incident, and Request creation
Hi, Looking for clarity around ticket creation in Service Now - specifically via the CSM portal.Out-of-the-box it seems that an external user raises a case, which is then triaged by first-line support.On triage either an incident or request ticket i...
Resolved! Universal Request Cross Scope Access Issue
Hi everyone,I'm in the process of configuring Universal Requests and the ability to transfer tickets between departments. I have this working on each department (all scoped apps) but am getting the following error when attempting to create new ticket...
Events are logging as error
Hi Developers, I'm triggering an event from Flow action, but I'm getting error in event logs like below: I'm passing sys_id into script include from Flow Action.This is my event queue script:Here I'm passing unique group members in "unique_members_li...
Migrating tickets from BMC Helix to ServiceNow
I want to migrate tickets from Helix to ServiceNow There are a few questions I have. 1) In Helix we had not synced with AD. In ServiceNow, we are. Users and groups in ServiceNow are synced with AD. Furthermore, group names have changed in ServiceNo...
How to Re-Trigger a flow designer for a stuck record
Hi community, I have a requirement that due to some recent changes our flow designer is stucked. As per our flow designer, it was triggered whenver a RMA request is created on and then a Request Line is also created and inside this Request Line -->...
Change Conflict records get deleted on clicking 'Request Approval'
This customer has assigned an 'Ownership Group' for Blackout Schedules. The approvals at the 'Assess' stage are directed to the owners of any Blackout related conflicts. We create a CR, run the conflict checker, and there are conflicts against at lea...
Resolved! Where do I go to activate a new workflow for the Standard Change Proposal?
I know there's already an OOB workflow for creating a standard change proposal. However, for best practice purposes, I've created a copy of the original workflow to make updates to the approval process. Does anyone know where to go to activate a new ...
Trying to locate Record Producer Approval Process
Hello all, I am trying to find the approval process for this Record Producer. There are no workflows in this Record Producer, but still approvals are still going on. Thank you.
