Consume incident API from private client network

[dferreyra]

Hi community.

We are working with a client who has a servicedesk within their own infrastructure, with no internet access. They want to consume the REST API to create and modify incidents from their servicedesk to ServiceNow. We recommended using a VPN for the connection, but they rejected it. Do you know of any other way to consume the APIs?

Thank you very much for your help.

[Shivalika]

Hello @dferreyra 

If it is a single user or evern 5-6 users, have you tried giving them access directly via IP Address Access Control?
We have been using this for exact same reasons. 

Here, you can give a range of IP Address or even single IP Address - with address as start and end. You can set specific date range for access, set to active or inactive - this is very flexible and a nice way to control access. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @dferreyra 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

[Shivalika]

Hello @dferreyra 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for my efforts and also it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE

[jonsan09 · Accepted solution]

Without knowing all the details, you might be able to utilize a MID server: https://www.servicenow.com/community/developer-forum/how-to-make-a-rest-api-call-through-a-mid-serve...