Create an Incident after clicking "ok" button in pop up window

[ramwons]

I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has to be created. I have created UI action, UI Page in screenshot.

Help need to write a script to populate few values (Like Assignment group, description, "Source" should be RITM number) from RITM table to Incident table. Also I have to create a many to many relationship between RITM & Incident table (Note: I don't know in which place exactly I have to write a code for new Incident initialization i.e.. in UI Action or in UI page).

I referred the following links to create these

https://www.servicenowelite.com/blog/2014/2/24/copy-incident

https://www.servicenowelite.com/blog/2014/2/26/new-caller-window-dialog

https://www.servicenowguru.com/system-ui/glidedialogwindow-advanced-popups-ui-pages/

[Ankur Bawiskar]

Hi,

Few things to check/inform

1) you need to populate the extra fields from the UI page processing script

2) Is source field on Incident a custom one? What is it's type? reference or glide list?

a) if it is reference then it can hold only 1 RITM

b) if it is list then it can hold more than 1 RITMs

3) If yes then you can have defined relationship created based on the source field type

4) On RITM form you can show incidents

5) On incident form you can show RITM

It would be nice if you share the script here; it's difficult to write from image

Regards
Ankur

[ramwons]

Hi Ankur,

Thanks for your reply.

1. Okay, please give me an example how I can populate a field from RITM to Incident via processing script. Let's take Assignment group field for this instance.

2. Source field is a custom reference field.

3. Okay I will create a relationship seperately

Attaching all the scripts in notepad.

Best Regards,

Ram

[Ankur Bawiskar · Accepted solution]

@ramwons 

please find the updated script; I have tested and it is working fine

UI Action:

function createIncident(){

	var sysId = g_form.getUniqueValue();
	var gDialog = new GlideDialogWindow('create_Incident');
	gDialog.setSize('600','600');
	gDialog.setPreference('sysparm_sysID', sysId);
	gDialog.setTitle('Create Incident');
	gDialog.render();

}

UI Page

HTML

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

	<g:ui_form>
		<!-- Get values from dialog preferences passed in -->
		<g:evaluate var="jvar_sysId" expression="RP.getWindowProperties().get('sysparm_sysID')" />
		<!-- Set up form fields and labels -->

		<input type="hidden" name="ritmSysId" id="ritmSysId" value="${jvar_sysId}"/>
			<input type="hidden" name="comments" id="comments" value=""/>

			<table width="100%">
				<tr>
					<td>
						<!-- Comments text field (Contains comments from originating record as a default) -->
						<g:ui_multiline_input_field name="dial_comments" id="dial_comments" label="Additional comments" value="${jvar_comments_text}" mandatory="true" />
					</td>
				</tr>
				<tr>
					<td colspan="2">
					</td>
				</tr>
				<tr id="dialog_buttons">
					<td colspan="2" align="right">
						<g:dialog_buttons_ok_cancel ok="return submitRecord();" cancel ="return OnCancel();"/>
					</td>
				</tr>
			</table>
			</g:ui_form>
		</j:jelly>

Client Script

function onCancel() {
	var c = gel('cancelled');
	c.value = "true";
	GlideDialogWindow.get().destroy();
	return false;
}

function submitRecord() {
	var comments = gel("dial_comments").value;
	comments = trim(comments);
	if (comments == "") {
		//If comments are empty stop submission
		alert("Please provide comments to submit the dialog.");
		return false;
	}
	gel("comments").value = comments;
	return true;
}

Processing Script

var gr = new GlideRecord("incident");
gr.initialize();
gr.<source_field> = ritmSysId;
gr.comments = comments;
gr.setDisplayValue('assignment_group','Service Desk'); // for example purpose
gr.insert();

//response.sendRedirect('incident.do?sys_id='+task_sys_id);
var urlOnStack = gs.getUrlOnStack();
response.sendRedirect(urlOnStack);

UI Action:

Regards
Ankur

[ramwons]

@Ankur Bawiskar It works as expected. Your help is much appreciated.