Creating an email from a ticket

[tahnalos]

Hello

Is there any method that would allow me to click a link that will send all info on a ticket to someone?

This has been requested as part of our system, and I am not aware of this functionality already existing.

Thanks

[himanshu2310]

Hi Tahnalos

If you are talking about related links on the form then It can easily be created using UI action and from the script section of the UI Action, an event can be triggered which in turn triggers already configured notification in context to that ticket, containing all the information you want to share.

Regards

Himanshu Verma

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[tahnalos]

Is there an interface available that would allow me to enter a random email address to?

The client wants the freedom to email a ticket to a subcontractor without having to put the subcontractor as a ServiceNow user.

Thanks

[himanshu2310 · Accepted solution]

You can enable email client attribute for your table and It provides you the functionality to send an email from any record of that table.

There one one can enter an email address and compose complete email.

If you want all the related information to be populated from the parent record itself you can go ahead and create Email Client templates.

Please follow below links for   the same:

The email client

Create an email client template

Regards

Himanshu

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[tahnalos]

Hi Himanshu

The email client looks like an option however, I don't see the option available in any of my forms.   I'm using Istanbul and are wondering if there is a switch I need to activate to trigger this functionality.

EDIT: I can see the email functionality on Incident, but I am trying to enable it on a custom form.   I have full access to this custom form as I do incident.

Thanks