Creating an email from a ticket

tahnalos · ‎01-30-2018

Hello

Is there any method that would allow me to click a link that will send all info on a ticket to someone?

This has been requested as part of our system, and I am not aware of this functionality already existing.

Thanks

himanshu2310 · ‎01-31-2018

You can enable email client attribute for your table and It provides you the functionality to send an email from any record of that table.

There one one can enter an email address and compose complete email.

If you want all the related information to be populated from the parent record itself you can go ahead and create Email Client templates.

Please follow below links for the same:

Regards

Himanshu

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himanshu2310 · ‎02-01-2018

You can add below attribute in the dictionary of your custom table.

email_client=true

Regards

Himanshu

tahnalos · ‎02-01-2018

Table dictionary does not have an attribute field. Is there another spot that this could be done?

Thanks

himanshu2310 · ‎02-01-2018

You can add attributes in the collection type dictionary record for your custom table.

It will be available in related list, if not switch to Advanced view and you will see attributes field in the form itself.

Regards

Himanshu

tahnalos · ‎02-01-2018

Awesome. I got the email working, and the template created.

Just two questions:

1) How would one grab the logged in user's email address and put it in the FROM field?

2) Most of the entries in this form have an attachment. How do we attach it to the email?

Thanks

himanshu2310 · ‎02-02-2018

Please follow below link to populate from field:

Please follow below link for attachment: