Debug Requested By field

Hafsa1 · ‎10-18-2016

Hi Team,

how to debug an incident field to know which all ACL, BR, script..etc is applied to that field?

I have a field called "reqested by" and it is read-only after the ticket is submitted, but not able to find which is making this field read-only.

Checked ACL, BR, UI Actions and client script but not able to find anything.

Regards,

Nate23 · ‎10-19-2016

refer to this thread for troubleshooting: Cant watch field on form. . Also, I have noticed the watch field doesnt show up sometimes because I have multiple tabs opened.

Another option is to type debug in the navigation menu and turn on "debug business rules" there is one for security which will look at acls and another for ui poilicies. But this doesnt just look at that specific field but all that apply to the current page you are on

View solution in original post

fkhan · ‎10-18-2016

To debug a particular field you can use field watcher.

This link may help you:http://wiki.servicenow.com/index.php?title=Field_Watcher#gsc.tab=0

Paul Wydra III · ‎10-18-2016

Hello,

Take a look at Debugging Tools Best Practices for starters.

Enabling the Field Watcher during your debug will also help you.

Thanks.

Nate23 · ‎10-18-2016

If you right click on the field and press Watch "request by" then the field watcher should appear at the bottom. submit another ticket or reload the form and see what is happening to that field.

Hafsa1 · ‎10-19-2016

I can't see any watch <field name> when right clicking any fields.