Display description on my requests page is the Service portal

[Fraggle Rock]

HI there we are want to display the incident description and and not just  the short description when a user views their incidents on the my requests page of the service portal. as the first item on the activity tab as shown below.

what is the best way to do this 

[Kasi Ramanathan · Accepted solution]

Hi @Fraggle Rock 

In the Service Portal, Check for the page name as highlighted in the below screenshot.

Now, Navigate back to Native UI and Search for Widgets in the Service Portal module. Search for "Ticket Conversation"

Open the record. In the Body HTML Template add the below line as highlighted.

<p>{{data.description}}</p>

In Server Script, add the below line as highlighted.

data.description = gr.getDisplayValue('description');

Click on Update. Now navigate to portal.

[Fraggle Rock]

thanks @Kasi Ramanathan  for that . I  have tried to do  what you have said and while i  can get to  the widget page i  can not edit the html content. i  am using my  Admin account and have the application picker  set  to  globe is there a special role need that admin does not get by default

[Kasi Ramanathan]

You need to clone the widget to edit. Replace the cloned widget on the page.

[Fraggle Rock]

Thanks very much for this. i have cloned the old widgets, and create the new widget and updated it but now struggling to  replace the old widget with the now one and i  have not use portal designer before